UPS is (and in my experience, has been for years) the worst express courier in the world!
UPS has once again proved to be the least reliable courier I have ever worked with. Despite providing all the required customs documents, our urgent shipment was falsely flagged as “Customs information needed” and delayed and UPS kept completely silent about it. By pure chance, while tracking the shipment, I stumbled upon this status and their false claim that they had contacted us, which never happened. Situations like this are a regular occurance with UPS.
I have worked with DHL, FedEx, and other couriers for decades, with only occasional minor issues. With UPS, however, the problems are constant and repetitive.
Absolutely unacceptable service and truly incomepetent — I strongly, strongly advise against using them!