User friendly site. Well balanced with multi-company trips. Actually lowest prices are related to the trip with no or just small hand bag. This always confuse customer.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Update: customer service reached out after this review and is working on making it right. I truly appreciate the effort. It really makes things better knowing there’s a human that’s handling yo... See more
Company replied
I was not able to see in the Web browser if my booking went through until I got a email with the confirmation. In this time between my payment was completed but nothing in my hand to prove I will get... See more
Company replied
Booking steps are very easy and fast. I got a special price from here compared to other agents. But the ticket issue time is too long (it takes approximately 24 hours). If someone wants to fly quick... See more
Company replied
3.5
Average
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ease of cancellation when required
7 September 2026
Reply from BudgetAir.com
Hi Douglas,
Thank you for taking the time to share your experience with us.
It's great to hear that you found the cancellation process easy to navigate when you needed it. We aim to make all aspects of managing a booking as straightforward as possible for our customers. Your feedback is much appreciated.
The BudgetAir.com team
Reply from BudgetAir.com
Hi ColoradoSean,
Thank you for taking the time to share your positive experience with us.
It is great to hear that you found the booking process on our website to be easy and smooth. We aim to make planning your travels as simple as possible, and your feedback is much appreciated.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
Fast and great user experience among…
Fast and great user experience among all the websites I've used. Has the usual evil UX behavior to try to make you buy extra things, but all companies do it.
7 September 2026
Reply from BudgetAir.com
Hi Nicolas,
Thank you for your review and for choosing BudgetAir.com. It is great to hear you found our website fast and had a good user experience while booking your flights.
We appreciate you taking the time to share your feedback with us. We look forward to helping you with your future travel plans.
The BudgetAir.com team
THEY SELL "FLEXIBLE TICKET" BUT THEN IT…
THEY SELL "FLEXIBLE TICKET" BUT THEN IT DEPENDS ENTIRELY ON THE AIRLINE. BULLSHIT.
CUSTOMER SERVICE WAS ENTIRELY RUDE, I COULDN'T CHANGE MY FLIGHT, THEY DIDN'T REFUND ME, AND SOME GUY NAMED "FAHRAN" CLOSED THE TAB ON ME. IF I COULD RATE 0 STARS, I WOULD. SCREW THIS SERVICE.
7 September 2026
Unprompted review
Reply from BudgetAir.com
Hello,
I'm sorry to hear that, but I'd be happy to look into this for you! At the moment, I am still missing a few details to contact you. I just sent you a message via Trustpilot requesting that you share this information with us (please check your inbox for this). As soon as I receive your response, I will contact you immediately to look into a possible solution!
Kind regards,
Leo
Paid extra to pick our seats and was…
Paid extra to pick our seats and was unable to do so. Additionally, we were not able to do online check-in.
31 August 2026
Reply from BudgetAir.com
Hello Ivette,
Seat allocations and check-in access can occasionally be affected by airline system synchronisation issues. Assistance is available to look into the seat fees and check-in details. An agent will contact you to assist and explain the issue.
Kind regards,
Leo
Reply from BudgetAir.com
Dear Gregory,
Thank you for taking the time to share your positive experience. It is great to hear that you found our service to be good.
Our goal is always to provide a smooth and simple booking process for our customers. We appreciate your feedback and hope you have a wonderful trip.
The BudgetAir.com team
Ticket didn’t arrive for 4 days and was…
Ticket didn’t arrive for 4 days and was not issued but agent doesn’t let me cancel without charging me admin fee. You failed to fulfill the contract yet wanted to charge me. Will not use again.
6 September 2026
Reply from BudgetAir.com
Hello Chi Kin,
Ticket issuance can occasionally be delayed due to airline processing times, though maintaining clear communication throughout that window remains essential. The ticket has now been successfully issued and sent.
An agent will send an email to explain and assist you with the booking process.
Kind regards,
Leo
Better pricing and seamless booking process
The price was batter than what the airline offered. The booking process was simple, and I received the e-tickets in couple of minutes.
6 September 2026
Reply from BudgetAir.com
Hi Irfan,
Thank you for taking the time to share your experience with us.
It is great to hear you found the booking process simple and that your e-tickets were delivered to you so quickly. We aim to make booking flights as straightforward as possible for all our customers. We hope you have a wonderful trip.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Rose,
Thank you for taking the time to share your positive experience. It is great to hear that you found our booking process easy to use.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Everything was fine until we checked in…
Everything was fine until we checked in and found my wife and i with a 10 month old baby assigned separate rows. It’s premium economy. Budgetair couldve easily booked us together but nope. Now we are left with a 9 hour flight on different rows.
5 August 2026
Reply from BudgetAir.com
Hello Tarush,
Seat assignments are selected during check-in or require explicit passenger confirmation before booking, meaning seats are not automatically assigned by BudgetAir without that consent.
An agent will contact you to assist with seat assignment.
Kind regards,
Leo
Used to book ticket
Just used to book tickets, seems to be good for that. Havent used their customer service
6 September 2026
Reply from BudgetAir.com
Hi Abhinav,
Thank you for taking the time to share your feedback. It is great to hear that you had a good experience booking your tickets on our website.
We appreciate you choosing BudgetAir.com for your travel plans and hope you have a wonderful trip.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Raffaele,
Thank you for taking the time to share your positive experience. It is great to hear you found the booking process easy and straightforward.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
User experience was better than the…
User experience was better than the original airline site
5 September 2026
Reply from BudgetAir.com
Hi Vincy,
Thank you for taking the time to share your experience with us.
It is great to hear you found our website's user experience to be smooth and even better than booking directly with the airline. We work hard to make booking flights as simple as possible for our customers. We hope to welcome you back again soon.
The BudgetAir.com team
Reply from BudgetAir.com
Hello Patrick,
A clear and simple booking process makes all the difference when planning a trip. Effort goes into making the search experience on BudgetAir as smooth as possible, so hearing where things feel crowded or confusing is very helpful.
Kind regards,
Leo
Reply from BudgetAir.com
Hi Shannon,
Thank you for taking the time to leave this positive review. It is great to hear you found the booking process easy to use.
We appreciate you choosing BudgetAir.com for your travel plans and hope to see you again soon.
The BudgetAir.com team
GregJasik.com approves BudgetAir.com as #1
GregJasik.com Company Enterprises Continues to work with BudgetAir.com to fly our investors to destinations around the world with Jasik Capital our clients are able to visit their Asset Investments and quickly book their trip and travel accomendations.
4 September 2026
Reply from BudgetAir.com
Hi there,
Thank you for your fantastic review and for choosing BudgetAir.com for your company's travel needs. It is great to hear that our booking process makes it simple and quick for your investors and clients to arrange their trips.
We appreciate you taking the time to share your positive experience and look forward to assisting with your future travel arrangements.
The BudgetAir.com team
Reply from BudgetAir.com
Hi there,
Thank you for taking the time to leave a positive review. It is great to hear you found the booking process on our website to be easy and straightforward.
We appreciate you choosing to book with us and look forward to helping with your future travel plans.
The BudgetAir.com team
Great service and experience
Great service and experience. Cheap price, very satisfied.
5 September 2026
Reply from BudgetAir.com
Hi Sabrina,
Thank you for taking the time to share your positive feedback. It is great to hear that you were satisfied with the service you received and had a good experience booking with us.
We appreciate you choosing BudgetAir.com for your travel needs and hope to welcome you back again soon.
The BudgetAir.com team
Got a very crazy deal on budget air for…
Got a very crazy deal on budget air for my flight booking.
5 September 2026
Reply from BudgetAir.com
Hi Bilal,
Thank you for taking the time to share your experience with us. It is great to hear you were happy with the flight deal you found on our website.
We appreciate you choosing BudgetAir.com for your booking and hope you have a fantastic trip. We look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Ashraf,
Thank you for your 5-star review. It's great to hear that you found the booking process on our website to be easy and fast.
We appreciate you taking the time to share your positive experience. We look forward to helping you with your future travel plans.
The BudgetAir.com team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.