Jetabroad Reviews 

4,816
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,242 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, allowing them to smoothly search for complex itineraries, multi-leg journeys, and compare various flight options without trouble. Many people appreciate the straightforward booking steps, clear email confirmations, and surprisingly good value when securing their travel plans. Some reviewers were not happy with unexpected price increases that frequently appeared right during the final checkout steps. Additionally, a few other people also felt that customer support could be unresponsive, leaving travelers quite anxious regarding delayed ticket delivery or unhandled booking cancellations.

What people talk about most

Booking process

Customers consistently note ambiguous experiences with booking process, as many reviewers report that the... See more

Price

Users describe ambiguous interactions with price, as some consumers praise the transparent fares, great... See more

User experience

Customers expressed great satisfaction regarding the user experience, highlighting smooth transactions,... See more

Service

Reviewers mention ambiguous feedback about service, with many consumers expressing appreciation for prompt... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising prompt live agents, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Better than others that we were trying to book through, but fares were increasing at the final step. I understand this is outside of your control, but there was no option to search for another day.... See more

Company replied

Rated 4 out of 5 stars

I chose jetabroad to book my flights because it is conveniently placed at the end of the skyscanner search. It saves me the trouble of booking with individual airlines on a multi city trip. The online... See more

Company replied

Rated 4 out of 5 stars

booking was pretty seamless. Was a little disappointing at payment time to see that the flights Id booked were sold out and the automatic bumped up price for what I would call a budget carrier was now... See more

Company replied

Rated 4 out of 5 stars

So far the process of finding flights to meet our needs and time frame, exploring price options and finally booking our flights has been quite trouble free.

Company replied


Company details

  1. Flights Search Site
  2. also in
  3. Airline Ticket Agency
  4. Hotel
  5. Travel Agency
  6. Travel Aggregator

Written by the company

Welcome to Jetabroad - Your Gateway to Seamless Air Travel! Looking for hassle-free airline bookings and unbeatable deals? Look no further! At Jetabroad, we take pride in being your trusted travel partner, connecting you to the skies with ease since 2005 Why Choose Us? ✈️ Extensive Flight Options: Explore a vast array of airlines and flight options tailored to suit your preferences and budget. ✈️ Best Price Guarantee: Enjoy the peace of mind that comes with our commitment to providing the best prices available on the market. ✈️ Personalised Service: Our dedicated team of travel experts is here to assist you every step of the way, ensuring a smooth and stress-free booking experience. Our Services ✈️ Multi City Specialists: We take the complexity out of Muti City bookings, to provide you with seamless and flexible options to choose your ideal itinerary with ease. 🌍 Global Destinations: From exotic getaways to major business hubs, we've got your dream destinations covered. 🕒 Flexible Booking: Life is unpredictable, and so are travel plans. With our flexible booking options, you have the freedom to adapt to changes. 🛄 Comprehensive Travel Packages: Maximize your travel experience with our all-inclusive packages, covering flights, accommodation, and more. How to Book 🖥️ Visit Our Website: Navigate through our user-friendly website to explore flight options and exclusive deals. 📞 Talk to Our Experts: Have specific requirements or need assistance? Our travel experts are just a call away to provide personalized guidance. ✈️ Secure Booking: Once you've found your perfect flight, book securely through our platform for a seamless transaction. Your Journey Begins Here! At Jetabroad, we believe in turning your travel dreams into reality. Start your journey with us today and experience the world like never before. Explore Flights Now - https://www.jetabroad.com.au/


Contact info

3.7

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(4,816)

1,153 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not pay a penny to this company


I purchased a Turkish Airlines ticket through Jetabroad for my mother-in-law. Unfortunately, the flight was cancelled, and what should have been a straightforward refund process turned into a frustrating experience lasting several weeks.

Throughout this period, I repeatedly contacted Jetabroad and was continuously told that my refund was being processed. At one point, I was advised that the refund could take 4–12 weeks or even longer!

Customer service was disappointing. I received repeated generic assurances but very little meaningful information about the actual status of my refund. I even received further booking status notifications directly from Turkish Airlines, which raised additional questions about whether my ticket had actually been cancelled properly.

Eventually, after weeks of chasing them, I received my money back. However, the amount of time, effort, and unnecessary stress involved was completely unacceptable.

A refund should not require this much chasing, and customers should not have to repeatedly contact a company just to get their own money back.

The refund eventually arrived, but the customer service experience was far from satisfactory.

My advice to anyone considering booking through Jetabroad: think carefully, particularly if you might need to cancel or change your booking. Saving a little money upfront may not be worth the headache later.

2 September 2026
Unprompted review
Rated 4 out of 5 stars

The response to our query was very…

The response to our query was very prompt. Unfortunately the website experience was not that great. The airline we will be using has NO checked baggage. This needs to be made very clear during the booking process.

28 October 2026
Rated 5 out of 5 stars

I just finished everything that I need…

I just finished everything that I need for my travel and my ticket was ready in less than 20 min is very helpful and everything clear especially the fare is awesome no hidden charge not only that but is look like I find my excellent Booking agency.

1 November 2026
Rated 1 out of 5 stars

The airlines rejected the booking and…

The airlines rejected the booking and my 10k is stuck in processing so I can’t book any flights as I don’t have another 10k sitting around, while the ticket price are increasing day by day. Not sure when I will get my refund. I should have gone with a known brand that guaranties booking.

1 November 2026
Rated 4 out of 5 stars

Name typo mistake

I made a mistake typo on my name while I booked my tickets. Jetabroad was really fast and fixed the issue after 3h ! Such a great service . I don’t put 5 starts because I had anyway to pay some fees to fix my name. Only one letter was wrong …

1 November 2026

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