The booking process was relatively simple . The price was reasonable. Offering Travel insurance Meant one less thing to worry about.
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Aunt Betty is an Australian owned travel agency, specialising in low-cost airfares.
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Replied to 80% of negative reviews
Typically replies within 2 weeks
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Good and low processing fee
Easy to use UI
The website was easy to navigate and…
The website was easy to navigate and understand when purchasing the ticket. Price also competetive.
Was quick and easy to book everything
Was quick and easy to book everything. Add-ons were clearly marked.
Refuses to help with.missed flight details for insurance claim
Had flight booked for two people. One had to take an earlier flight and could not move the booked flight. Fair enough as we did take the cheapest option. However I took travel insurance during the booking from their own insurance agents that covers against missed flights due to illness. All you need is a no show letter for that flight. Which Aunt Betty refuses to give as the 'flight has departed' . What a joke. Will never use again
Ease of booking and support given when…
Ease of booking and support given when TA changed the itinerary Great service
Easy to use
Easy to use. Explained everything in detail. Will use again
Absolutely ridiculous
Absolutely ridiculous! Take my money, no booking confirmation and then say I have to wait up to 48hrs to receive my money back - what a joke!!
Aunt Betty is straightforward
Booking with Aunt Betty was a straightforward process. All options were clear and easy to understand.
Good travel website to book with
Good travel website to book with! Fast and easy!
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I would like to say a huge thank you to the entire Aunt Betty team for their amazing customer service and efficiency. From the beginning, the whole process was smooth, professional, and stress-free.
The team was extremely helpful, responsive, and always willing to assist with any questions or requests. Their attention to detail and commitment to helping customers really made a difference.
I truly appreciate all the support and excellent service I received. Thank you to everyone at Aunt Betty for making the experience such a positive one. Highly recommended! 👏✈️
Save yourself the heartache & just book directly with the airline...lesson learnt
Whilst all was ok with the general booking, as soon as there was a problem that need to be rectified, I got told over and over that an email had been sent to the airline, but it wasn't the correct procedure, so at the last minute had to spend an enormous amount of hours on the phone as well as going via Linkedin, to get the issue resolved, which by that point was far more expensive than it should have been.
I've booked through Aunt Betty & BYO Jet a few times now, but will never do this again. It's just not worth the risk and the giant headache and cost that would've been cheaper to just go through the proper airline in the first place (especially when I booked nearly 12 months prior at the cheapest point). Very very unhappy.
Good customer service
Very easy and quick also simple bookings system. Highly recommended.
Very easy and quick also simple bookin
honest and simple
Excellent booking site.
The Aunt Betty site was easily navigable and user friendly.
And the organisation has been in constant touch since the booking was made. Very satisfied. Would highly recommend Aunt Betty👍
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