Avalara Europe Reviews 

I have been working with Patricia from Avalara on the EU and UK VAT returns and I highly recommend Avalara. Most, if not all queries are responded swiftly either within the day or overnight which is impressive. Very happy with their services.

We ran into some limitations with Avalara's filing system just before our German VAT deadline. To their credit, once we escalated, the team acted immediately — their account manager took ownership, kept us well informed, and worked hard to solve the problem so we filed on time. The platform still has room to improve, but the responsiveness and commitment of the team are genuinely worth the credit.

Frederico was very helpful in sorting out my problem using the new system - thank you

From the start they have been poor, as a chartered accountant i am used to systems and this is just so bad. Constantly looping ticketing systems, no support despite paying $5k a year for Support alone.

Overcharge, errors constantly, nobody to contact, issue after issue.

Don't use these guys if you have any urgency. Communication is horrific, slow and often non existing and no timelines can be trusted.
Also dont tell you what is needed so you can prepare it, just give you one requirement at the time.

We're a small apparel business with a simple need: Pennsylvania sales tax filings. We were sold a full package - AvaTax, Managed Returns, ECM Pro, QuickBooks and Shopify integrations - at $352/month. From December 2025 through April 2026, Avalara's attempt to file our PA return failed every single month ("account not set up to file"), generating a monthly alert and a new support case that went nowhere. One case was simply closed without resolution; emails to support bounce back as an "unmonitored inbox." The one return that did get filed was wrong, and our CPA had to amend it through the state portal herself to recover $586 in overpaid tax. They also set us up on the wrong filing frequency - monthly, when PA requires us quarterly. In the end our CPA did the filings manually - the exact work we were paying Avalara to do. When we asked to part ways, the answer was that the annual contract is binding and we owe every installment through the end of the term, even with the service fully disconnected and deprovisioned. Tax compliance software that your accountant has to clean up after is worse than no software at all.

Worked with Avalara to complete my annual vat returns in Europe. There is a problem with one of the returns and their support team are impossible to get hold of, in effect I have paid them a larger amount of money to not successfully file anything! Absolute nightmare to work with. Hopefully one of their support team reads this and contacts me.

Extremely disappointing experience with Avalara!!
Despite clear requests made well before renewal, Avalara failed to process the agreed changes due to their own acknowledged internal error and still invoiced us incorrectly. Even after admitting the mistake was on their side, they refused to provide a solution. This lack of accountability is unacceptable.

the support is terrible. If there is an alternitive i would like to change. It has been for weeks now that my question remains unanswered, the case is passed to the next person, who again asks the same questions that are already answered multiple times. the case was escalated to a support manager who also just doesnt reply to my questions via email and just closed my case, again....

Pitiful, incompetent, slow, literally every single thing needed fixing. We eventually had to get BDO to sort out multiple registrations. The only successful registration they processed, they then cancelled for no reason at all and we had to start from scratch again. Avalara were notified of an issue with a Spanish VAT registration in early October 2025, Avalara informed us of the issue on the 15th May 2026..... With no apology, explanation etc. they also sent invoices for VAT filings in countries where they had not set up VAT for us. Borderline fraudulent.

Tried asking the Avalara AI a simple question about pricing for their e‑invoicing product. The AI couldn’t answer anything not the cost, not whether there’s a free version, nothing. Just kept repeating the same visit our page line over and over.

If the AI can’t explain the product it’s supposed to represent, that’s a red flag for me. I’m not wasting time chasing sales teams just to find out what something costs.

If the AI cant help then the rest of the system will probably be hopeless as well.

I have tried for years to get them to leave me alone and it falls on deaf ears. Every time they cycle in a new rep they reach out to me, even though I've unsubscribed multiple times and asked at least six people to stop spamming me.

We’ve been using Avalara for over 3–4 years, and they’ve been a reliable partner for handling our VAT/tax registrations and filings. Their team understands the process well and has helped us navigate multi-state and international requirements without unnecessary complications.

Communication is clear, and tasks are generally handled in a timely manner. Overall, a solid solution for businesses looking to stay compliant as they scale.

Customer support has been extremely disappointing. I opened a ticket and initially received a response, but when I followed up the next morning asking for clarification, I never heard back. It’s now been nearly a week with no response despite multiple follow-ups on the same email thread.

For a platform that handles something as critical as tax compliance, this level of support is unacceptable. When issues come up, you need timely and clear communication, and that hasn’t been the case here.

Representative was efficient, easy to understand and provided options to get us what was needed in a report.

THE ABSOLUTE WORST. Can't cancel. Can't get a response. Can't do anything. No support. Disorganized. Absolute trash business. AVOID AT ALL COSTS.

Patricia, Shan & William have been really helpful with all queries & resolution. Appreciate your support!

Our experience with Avalara has been extremely disappointing.

The biggest issue has been the lack of communication and coordination between teams. One team often seems unaware of what the other team is doing, which has caused confusion, delays, and a lot of unnecessary frustration. We were left chasing updates and answers instead of feeling supported.

We trusted Avalara with our Canada business, and even that was not handled properly. That does not give us any confidence in their ability to manage more complex regions or requirements.

Overall, the service has felt disorganised, unreliable, and far below the standard we expected. Based on our experience, I would not recommend Avalara to businesses that need dependable support and clear communication.

Worst experience of my business career! AVOID AVALARA.

When we started with Avalara, the sales call went great! They promised an easy integration with woocommerce, hours of savings each month and easy onboarding. This could not be further from the truth. First, onboarding was done by someone who did not speak english, after multiple attempts, we requested a new representative, who while spoke english, was foreign and with a HEAVY accent. He was not helpful at all, anything of substance he had to get back to us on, could never answer any questions directly. Once finally onboarded, their plugin broke our website, causing 10s of thousands of dollars in lost sales. Once resolved, we decided to keep trying avalara, however the nightmare was just beginning. We then got a penalty notice from the florida tax office as we filed taxes wrong, the entire reason for avalara is for them to file your sales tax correctly... they then refused to pay the penalty and was completely useless in even helping us respond. We reached out to so many people at avalara for support, nothing, no response. Then our website broke again during a massive sale due to AVATAX plugin, losing at least 30k in sales. We reached out to avalara for support in reenabling the plugin and fixing the issue, they never responded, after reaching out several times, we told them that we where giving a 30 day notice to either fix our account or cancel. They never responded. Now, they refuse to allow us to cancel, stating that we have a 12 month contract, however their terms clearly state that we can cancel if avalara fails to fix a problem after notice. Avalara is by far the worst company I have ever dealt with, not only is their customer service abysmal, their product does not even work and worse yet, their product broke our checkout with no warnings... STAY AWAY

very accurate instructions and troubleshooting steps provided