the support is terrible
the support is terrible. If there is an alternitive i would like to change. It has been for weeks now that my question remains unanswered, the case is passed to the next person, who again asks the same questions that are already answered multiple times. the case was escalated to a support manager who also just doesnt reply to my questions via email and just closed my case, again....
Reply from Avalara Europe
Hi Dries,
I’m so sorry to hear this has been your experience. From what you’ve described, it’s clear you’ve been left feeling frustrated, and that’s not the kind of experience we want anyone to have with Avalara.
We know how important it is to get timely, consistent support, so I’m saddened to hear you feel your questions haven’t been properly addressed.
If you have yet to receive a response, could you send a quick email at customercare@avalara.com with your contact details?
Thank you for taking the time to share your feedback, Dries.