Louise

Hola Louise, Lamentamos mucho lo ocurrido

No es la experiencia que queremos ofrecer a nuestros clientes. Nos gustaría revisar tu caso cuanto antes y comprobar por qué no has recibido respuesta a tus mensajes. Si puedes facilitarnos tu número de pedido o volver a ponerte en contacto con nosotros indicando tu nombre y correo electrónico, revisaremos la incidencia y buscaremos una solución lo antes posible.

Gracias por informarnos de lo sucedido y disculpa las molestias ocasionadas.

Hej Louise

Tak for din anmeldelse – og dejligt at høre, at du er glad for vores danske slik 😊

Vi er opmærksomme på, at leveringsoplevelsen kan variere afhængigt af område. SEUR fungerer stabilt mange steder, men hvis du har haft udfordringer lokalt, kan CTT også vælges ved checkout og fungerer i nogle områder bedre.

For god ordens skyld vil vi også nævne, at vores SEUR-fragtpriser ikke er ændret de seneste år – men vi forstår godt, at fragt generelt fylder i oplevelsen.

Vi håber at kunne give dig en fuld 5-stjernet oplevelse næste gang.

Venlig hilsen
Michael
Onlinebutikken.com

Kære kunde,

Når vi tager vores produktkvalitet og udvalg, vores uovertrufne produktpriser og vores leveringshastighed i betragtning, er vi sikre på, at vores værdi er uovertruffen!

Tak, fordi du tog dig tid til at skrive en anmeldelse af din oplevelse, og vi håber, at du beslutter dig for at besøge vores butik igen i den nærmeste fremtid.

We are very sorry to hear about your disappointment with the Hoya Mathilde Splash.

We sincerely apologize that the plant's size and, critically, the splash variegation did not meet your expectations. We understand that the level of variegation was the main reason for your purchase.

Please contact our customer service team immediately, providing photos of the plant you received. We would like to offer a solution: either a partial refund to compensate for the quality discrepancy or a full refund upon return of the plant.

We look forward to solving this for you and recovering your trust.

Hello, Louise! We appreciate your kind words and are delighted that you are pleased with the size and beauty of your plant, as well as our packaging and pricing. It has been a pleasure to serve you. We wish you a wonderful day.

Dear Louise,

Thank you for taking the time to share your experience with us. We are truly sorry to hear that your journey with us so far hasn’t been ideal, and we completely understand how frustrating it must be.

After reviewing your order, we noticed your package was returned to our overseas warehouse. We work in partnership with our logistics providers, and the final delivery is handled entirely by them. While ensuring that our customers receive their orders promptly remains one of our top priorities, certain exceptional circumstances—such as incomplete delivery information, inability to reach the recipient, or arrangements made by the logistics provider—may prevent successful delivery. In such cases, to secure a smooth and accurate delivery, the parcel will be temporarily returned to our overseas warehouse. Once the customer confirms the address, we will arrange a complimentary re-delivery.

At this moment, once you confirm the shipping address and the contact, we can arrange a re-delivery for you immediately, free of charge. We truly appreciate your understanding and reply.

Please be advised that we're here to support your every step of the way.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Hi Louise.
Thank you for your positive feedback. We're delighted to hear everything went well! Enjoy your new plants 🌱 And see you soon!
Warmest wishes, Emma from PLNTS

Dear Louise,

Thank you for your feedback – we’re truly sorry to hear that you were unhappy with your recent experience.

Your order was a follow-up delivery, and we waited to ship it until the weather in your region improved, to ensure the plants would arrive safely and in good condition. However, we completely understand that the lack of communication during this time was frustrating, and we sincerely apologize for that.

Our top priority is always to deliver healthy, high-quality plants, even if that sometimes means delaying shipment for the sake of their well-being. That said, we clearly should have kept you better informed throughout the process.

We truly value your feedback and are working hard to improve our service and transparency going forward.

It's unfortunate to hear that you've decided not to order from us again – but we do hope you might give us another chance in the future to provide a better experience.

Warm regards,
Your Harmony Plants Team

Hej Louise, jeg skal beklage hvis der er sket fejl!
Hvis du har fået noget forkert vil vi selvfølgelig gerne rette op på det, og med hensyn til fragt, så styre systemet jo selv hvornår man rammer fragtfri grænsen, men igen! hvis der er sket en fejl der også, ja så retter vi selvfølgelig op på den også :-)

Hvis du vil skrive en mail på shop@petshopdanmark.dk
Så skal jeg tage mig af din ordre så alt kan blive løst :-)

Venlig hilsen
Dennis

Hej Louise

Jeg vil rigtig gerne hjælpe dig, men der er ikke oplyst et pakkenummer i din anmeldelse, og jeg kan derfor ikke undersøge sagen.

Du er velkommen til at kontakte os på 76331111 eller skrive til os via kontaktgls.dk

Venlig hilsen
Camilla

Hey Louise, it looks like you really like us! Making plant lovers happy is what gets everyone at PLNTS HQ out of the bed in the morning. Everyone here sends you a great big thank you.

Lots of love, Emma