Litfad Reviews 

Reply from Litfad

6 days ago

Dear Mr Thomas,

Thank you for sharing your honest feedback. We truly appreciate every comment, even when it is critical, because it gives us an opportunity to reflect, learn, and improve. We are deeply sorry that your experience with us has been so disappointing, and we understand your frustration and anger. Please know that we take your words seriously and are committed to addressing your concerns with transparency and care.

To help us investigate your case thoroughly, could you kindly reply with your order number? This will allow us to locate your transaction, review the entire shipping and tracking history, and verify what went wrong with both the product quality and the delivery timeline. Without this information, we cannot fully understand the situation or take the appropriate corrective actions.

We are an international home décor platform dedicated to helping you create the living space of your dreams at an affordable price. We believe that beautiful, well‑designed furniture should be accessible to everyone, and we work directly with trusted manufacturers worldwide to bring you a wide range of styles without the traditional retail markups.

We understand that our delivery process can sometimes feel slow. Before any item leaves our partner factory, it undergoes a strict quality inspection and is reinforced with extra protective packaging to minimise transit damage. This careful preparation takes time. Additionally, because we ship directly from suppliers in different countries, cross‑border logistics and customs clearance are often involved. For oversized furniture, we rely on specialised freight carriers with limited capacity, which may cause further delays and queue times. While we always strive to provide accurate tracking, we acknowledge that the two‑month wait you experienced is far from ideal, and we are continuously working with our logistics partners to shorten lead times and improve real‑time updates.

Our platform also integrates a powerful supply chain that enables us to offer a diverse selection of designs and product categories. However, market availability can change unexpectedly – a style that was in stock at the time of ordering may later be updated or replaced by the manufacturer. We never intend to disappoint you, and we always try to communicate such changes proactively, though we clearly fell short in your case.

Now, to resolve your specific situation, we would like to propose two options – please choose the one that works best for you:

① If the product you received had not been damaged, we would offer a 15% discount as a gesture of goodwill. However, since you have already disposed of the items, we understand that this option may no longer apply, but we mention it for completeness.

② Instead, we can send you a replacement in a different style or model that matches your taste – and we will cover up to 20% of any price difference (whether the new piece is more or less expensive) as a courtesy.

In addition to either choice, we will also give you an extra 15% discount coupon for your next order, valid on any future purchase, as a sincere apology for the inconvenience caused.

We are not a “fake AI site” – we are a legitimate, registered business with real people behind it who truly care about our customers. We respect your decision and are ready to act according to your preference. Please reply with your order number so we can set this right immediately. We hope you will give us a chance to restore your trust.


( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Aug 24, 2026

Dear M Dewan,

First and foremost, please accept our deepest and most sincere apologies for the utterly disappointing experience you have had with your console table – from the three‑month delivery wait to the missing stone top and the visibly poor metalwork with exposed soldering and micro‑holes. This is absolutely not the standard we promise, and we are genuinely mortified that your purchase turned out this way.

We want to be transparent with you about how our platform operates. We are an international home décor marketplace that connects customers directly with thousands of artisan suppliers and factories across the globe. This model allows us to offer an exceptionally wide range of unique, hard‑to‑find designs at competitive prices.

However, it also means that we rely on our partners’ production and quality control processes. While we conduct random inspections before shipment, we clearly failed in this case. We have already launched an internal investigation with that specific supplier and will be tightening our inspection protocols to prevent such failures in the future.

We know that nothing can undo the frustration you have already suffered, but we are determined to make things right for you. Please choose the solution that best suits you:

Option 1 – Replace with a new product

Option 2 – Replace with a new design of your choice

*You are welcome to browse our current collection and select any other console table, or even a different piece of furniture, that catches your eye. If the new item costs more than your original order, we will cover up to 20% of the price difference at our own expense, and we will ship it to you completely free of charge.

In addition to either option above, we would like to offer you an exclusive 15% discount coupon for any future order on our site – valid for one year with no minimum purchase – as a small token of our regret and our hope to serve you better one day.

We are an honest, law‑abiding business, and we never intended to cause you any distress. We do not ask you to file complaints or engage in disputes – we simply want to resolve this directly and fairly, because we genuinely care about your satisfaction and do not want to let your trust down. Your feedback is invaluable, and we are taking immediate steps to improve our quality checks and supplier communication.

Please reply and tell us which option you prefer – we will act within 24 hours to implement your choice. If you have any further questions or concerns, our support team is available around the clock. Once again, we are deeply sorry, and we hope you will give us a chance to restore your faith in our service.


( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Aug 21, 2026

Dear Edina,

We are truly and deeply sorry for the terrible experience you have had with your order, and we completely understand your frustration and disappointment.

Litfad is an international B2C home lighting and furniture e-commerce platform. Our business covers over 220 countries and regions worldwide. We work with over 100 suppliers to offer a diverse selection of products, including lighting, furniture, home decor, outdoor items, and more. We adopt a simplified business model that integrates resources to improve operational efficiency while reducing circulation and transaction costs. We strive to provide every customer with a “Fast, Superior, and Valuable” shopping experience.

Your case has highlighted areas where we must do better. We are actively working to improve our logistics tracking and communication with shipping partners to prevent lost parcels. We are also streamlining our refund process to ensure that customers who do not receive their orders are reimbursed promptly, without unnecessary delays.

To resolve your issue, we would like to offer you the following options:

Full Replacement: We will immediately reship a brand new, identical set of furniture to you at no additional cost, with improved packaging.

Alternative Product: You may choose any other product of similar value from our website as a replacement. If your chosen item costs more, we will cover 20% of the price difference.

Additionally, we will give you a 15% discount coupon for your next purchase as a goodwill gesture.

To proceed, could you please reply with your order number so we can immediately implement your preferred solution? We are committed to making this right and restoring your trust in us.


( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Aug 14, 2026

Dear noor,

First, please accept our most sincere and unreserved apology for the experience you have had with your purchase – this is absolutely not the standard we intend to deliver, and we are truly sorry.

For years, we have served thousands of customers worldwide with a commitment to quality, honest product representation, and responsive after‑sales support. We take pride in our products, but we also know that mistakes happen – and when they do, we believe in owning them fully and making things right.

We have carefully reviewed your feedback and identified several possible reasons for your unsatisfactory experience:

Product representation: Our website images are taken from angles that may inadvertently make the shoe rack appear larger than it is. We also did not clearly highlight the visible side screws – this was an oversight in our photography and description, and we are already updating our listings with more accurate dimensions and close‑up views.

Shipping damage: Despite your purchase of insurance, the parcel suffered rough handling during transit. The insurance claim process does require the original packaging barcode to verify the shipment, but we understand that disposing of packaging is completely natural. Our customer service team should have been more flexible and empathetic – instead, they offered only a partial replacement, which was clearly insufficient and frustrating.

Now, here is our concrete solution for you:

Full replacement of the entire unit – We will send you a brand new, completely identical shoe rack with upgraded packaging to prevent further damage, at no extra cost.

OR

You can select one new item. We will cover up to 20% of the price difference between your original purchase and the new model.

We sincerely hope you will give us the chance to redeem ourselves. Your honest feedback is invaluable – it helps us become better. Thank you for your patience, and we look forward to restoring your trust.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Aug 14, 2026

Dear Debbie,

Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that your product arrived in a timely manner and that it matched the description on our platform perfectly. Knowing that we delivered exactly what we promised – and on time – brings us genuine joy, because that is precisely what we strive for every single day.

Thank you again for choosing us and for taking the time to share your positive experience. We hope to serve you again soon!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Reply from Litfad

Aug 14, 2026

Dear Steve,

First and foremost, please accept our sincerest apologies for the frustration and distress you have experienced – this is absolutely not the level of service we strive to deliver. To help us investigate and resolve your case immediately, could you kindly reply with your order number? We have already escalated this to our senior support team, and with that detail we can locate your file within seconds.

We are a dedicated online retailer specialising in home furniture and lifestyle décor. Since our founding, we have served thousands of customers across multiple countries with a strong commitment to product quality, transparent communication, and after‑sales care. We are a legitimate registered business, and we take every single order seriously – our reputation is built on trust, and we never condone any deceptive practice.

We understand why you feel misled, especially given the £1,000 you have invested. We want to address the possible reasons behind your disappointing experience. First, shipping delays and tracking issues can occasionally occur during international transit, particularly for bulky items. Second, we have noticed that in rare cases, our automated notification system fails to update customers when an order is held at customs or rerouted. Third, we deeply regret any miscommunication regarding reviews – we absolutely do not condition order fulfilment on receiving a 5‑star rating. That would be unethical and against our core values. If any of our agents ever suggested that, it was a grave error on their part, and we will discipline the staff involved. We believe your order may have fallen into a system gap where our warehouse and customer service lost sync, but this is our fault, and we own it completely.

Now, for the solution. We are determined to make things right for you. We offer two clear options, entirely at your choice:

Replacement shipment – we will send you a brand new, identical item at no extra cost, with expedited shipping and real‑time tracking.

If you prefer, we can also upgrade you to our latest product, and we will cover up to 20% of the price difference between the original and the new model as a goodwill gesture.

We sincerely hope you will allow us to demonstrate that we are not a “fraud” but a responsible business that sometimes stumbles. Your feedback is invaluable, and we are already overhauling our logistics and review‑handling protocols to prevent such issues in the future. Thank you for bringing this to our attention – we are eager to restore your faith in us.


( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Aug 11, 2026

Dear N/A,

We sincerely apologise for the utterly disappointing experience you have had. We completely understand why you feel frustrated and even cheated, and we take your accusations very seriously.

At Litfad, we operate on a direct‑to‑consumer model. Unlike traditional retailers that add multiple layers of markup, we ship your furniture straight from our global network of manufacturers directly to your door. Because we serve customers across borders, your order may go through international shipping, which is subject to customs clearance in both the exporting and importing countries. As a fully legitimate business, we comply with all customs laws and pay all required duties. However, government authorities may occasionally hold shipments for random inspections, which can cause unexpected delays. We regret that these procedures affected your delivery timeline.

We have also recently upgraded our packaging standards. All fragile items are now packed with “double reinforcement” including wooden crates to better protect your products during transit. Even so, we cannot completely eliminate the risk of damage caused by the rough handling that long‑haul shipments inevitably experience.

Because furniture items are often large and bulky, standard couriers cannot accept oversized parcels. We therefore disassemble them into multiple flat‑pack boxes, which requires assembly upon arrival. We understand that this can be challenging, which is why we always include detailed instructions and offer free assembly guidance. We also provide a small discount to help cover local assembly services if you prefer.

To resolve your case fairly and promptly, we offer you the following choices:

Reshipment – We will send you a brand‑new replacement unit of the same cabinet.

Style Exchange – You may choose a different design of equal or higher value; we will cover up to 20% of the price difference as a goodwill gesture.

In addition, as a sincere apology, we will give you a 15% discount coupon for any future order—though we understand if you never wish to shop with us again.

We are not a scam. We are a real company that has served thousands of customers, but we clearly failed you. We respect your decision, and we will use your feedback to improve our quality inspections, packaging, and customer service.

We hope you will give us one last chance to make things right.


( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Aug 11, 2026

Dear Clair,

We sincerely apologies for the frustrating experience you have had. This is absolutely not the level of service we strive to provide.

We are a global furniture and lighting platform built on strong partnerships with high‑quality manufacturers, primarily based in Asia (especially China). By shipping directly from our partner factories to your door in the US, Europe, or elsewhere, we eliminate costly warehousing and inventory holding. We pass these savings directly to you, offering unique, well‑crafted furniture at prices far below what you would find at local brick‑and‑mortar stores. Our goal is to make stylish, functional living spaces accessible to everyone.

Now, we would like to explain what may have gone wrong in your case. Furniture items are often large and bulky, and shipping them requires specialised freight carriers with dedicated trucks. These services have limited capacity and often operate on a strict queuing system, especially during peak seasons, which can extend delivery times beyond our usual estimates. In addition, because of size restrictions imposed by standard couriers, we often have to disassemble large pieces into multiple flat‑pack boxes. This means that some assembly is required upon arrival. We fully recognise that clear, step‑by‑step instructions are essential, and we always include them in every shipment. However, on rare occasions, a manual may be accidentally omitted from the packaging, or the file may fail to be uploaded to our online system. We deeply regret that this happened to you.

To resolve this immediately and to your satisfaction, we will provide you with the complete assembly instructions. Our support team will also offer guidance during the assembly process, should your carpenter require any clarification. Furthermore, if you are not fully satisfied with the product itself, we are happy to offer you any of the following options:

Reshipment – We will send you a brand‑new replacement set.

Style Exchange – You may choose a different design of equal or higher value; we will cover up to 20% of the price difference as a goodwill gesture.

Additionally, as a sincere apology for the inconvenience, we will give you a 15% discount coupon for your next order with us. We understand that you have already paid a carpenter for the uncompleted assembly, and as an extra gesture, we would like to offer a small compensation for that wasted expense—please contact us directly so we can arrange that separately.

We take your feedback seriously and are committed to improving our packaging quality checks and online accessibility of manuals. We hope you will give us a chance to make things right.


( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Aug 8, 2026

Dear Customer,

We are deeply sorry for the tremendous frustration and disappointment you have experienced with your office furniture order – this is absolutely not the level of service we strive to deliver.

Our platform is built on a powerful supply‑chain integration network, offering a wide variety of designs and product categories from global suppliers. By sourcing directly from manufacturers worldwide, we are able to present you with an extensive selection.

However, cross‑border shipping inevitably involves customs clearance, and as a fully compliant business, we must follow all legal procedures – including paying duties and taxes. Occasionally, government authorities may hold shipments for random inspections, which can cause unforeseen delays. Moreover, large furniture items require dedicated freight carriers with special vehicles, and these services often have limited capacity and scheduling queues, especially during peak seasons. We acknowledge these external factors, though we know they do not lessen your inconvenience.

Regarding assembly and packaging: because furniture pieces are typically bulky, standard couriers cannot handle oversized parcels. Therefore, we disassemble and pack components into multiple boxes. This does mean that some products require on‑site assembly. To assist you, we always provide detailed, step‑by‑step instructions, and our support team is available for live guidance via chat. In regions where we have partner networks, we also offer a small discount or arrange a professional “white‑glove” assembly service at your doorstep.

We do not offer these explanations as excuses; we fully accept our responsibility and are committed to identifying and correcting our shortcomings. Your feedback about missing drawer parts, absent cam‑lock holes, incorrect color, and poor‑quality instructions has been heard loud and clear. We are already reviewing our quality control and documentation processes to prevent these issues from recurring.

Now, to make things right for you, we propose the following solutions – please choose one:

Option 1: We will reship a brand‑new, fully inspected replacement of the same items at no extra cost.

Option 2: If you prefer alternative styles, we will send you a replacement set of your choice and generously cover up to 20% of the price difference.

Regardless of your choice, we will also issue a 15% discount coupon for your next order, valid for one year with no minimum spend.

We understand that no amount of compensation can fully erase the time and effort you have invested, but we hope you will give us a chance to demonstrate our genuine commitment to improvement.

We value your business and your honest review – it drives us to become better every day.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Aug 8, 2026

Dear Jose,

We are genuinely sorry that you have not yet had the chance to know our company or use our website.

We are an international home décor platform committed to helping you create the living space you have always dreamed of – at prices that truly fit your budget. By partnering directly with skilled manufacturers, we bring you exceptional craftsmanship without the hefty markups. Our curated collection ranges from modern minimalism to classic elegance, all designed to make your home uniquely yours.

Should you have any existing order with us – or if you ever decide to give us a try – please know that our customer service team is always ready to hear from you. We take every piece of feedback seriously and strive to resolve any issue promptly and fairly.

We hope that one day you will give us the opportunity to serve you and see for yourself the quality and care we put into every product and every interaction. Thank you for taking the time to share your thoughts.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Aug 8, 2026

Dear Sneha,

We are truly sorry that your experience with us has been nothing short of frustrating, and we deeply regret the disappointment caused.

Let us share some context about our shipping and quality efforts. We have built strong, long‑term partnerships with premium manufacturers based in Asia. By shipping directly from our partner factories to your doorstep in the US, Europe, and beyond, we are able to offer high‑quality furniture at fair prices.

However, we understand that direct shipping comes with challenges. That is why we have recently upgraded our packaging standards – all fragile items are now secured with double reinforcement, including wooden crate casing, to ensure they arrive intact. Even so, we must acknowledge that long‑haul transit can be rough; packages inevitably endure jostling during multiple handling stages. Moreover, customs inspections and sorting at logistics hubs sometimes involve uncontrolled re‑opening and re‑sealing, which may compromise even the best packaging. We are continuously working with our carriers to minimise these risks.

We stand firmly behind our products. Our clear refund and exchange policy covers any verifiable quality issues. To give you full peace of mind, we back every order with a robust protection plan:

14‑day DOA (Dead on Arrival) guarantee – full support for items damaged upon delivery.

30‑day hassle‑free returns – if you are simply not satisfied.

180‑day quality warranty – for eligible products, covering manufacturing defects.

Dedicated customer service – our trained team is always ready to assist you personally.

We truly believe that every order is placed with excitement and hope. Our customers look forward to receiving a piece that will brighten their home, and we never want anyone to miss out on that joy. That is why we strive to offer balanced solutions – ones that ease your frustration while still allowing you to enjoy the quality product you originally chose.

Here is our concrete proposal for you:

Full replacement – we will ship an identical item to you at no extra cost.

Alternative style swap – if you prefer a different design, we will send it as a complimentary upgrade, and we are happy to cover up to 20% of the price difference (we will absorb any excess beyond that).

In addition, to show our goodwill and appreciation for your patience, we will issue a 15% discount coupon for your next order – valid on any new purchase, with no minimum spend.

We value your business and your feedback – it helps us become better every day. We hope you will give us the chance to restore your trust.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Aug 6, 2026

Dear Joseph,

First and foremost, please accept our sincerest apologies for the disappointment and frustration you have experienced. We are truly sorry that our product and service fell short of your expectations, and we deeply regret any inconvenience this has caused you. Your feedback is invaluable, and we take it very seriously.

We are an international home décor platform dedicated to helping you create your dream living space at affordable prices. Our marketplace offers thousands of products across diverse styles and categories, giving you a wide range of choices to suit every taste. By partnering directly with manufacturers, we ship items straight from our partner factories to your doorstep in the US, Europe, and beyond – eliminating middlemen and passing the savings on to you. This model allows us to deliver quality lighting and furniture at a fraction of traditional retail costs, without compromising on design or functionality.

In the rare event that an issue arises, it is often due to factors beyond our direct control. For custom‑made items, slight quality variations can occur between production batches or supplier lots – we continuously work with our partners to minimise these inconsistencies. Additionally, international shipments go through customs clearance and multiple sorting centres, where packages may be opened for inspection and subsequently resealed. This process, unfortunately, can sometimes lead to damaged packaging or missing components. We also recognise that, on occasion, we may request additional information or photos from customers to help us investigate the root cause. This is not meant to be obstructive; rather, it enables us to pinpoint where we can improve and prevent similar issues for future customers. We are not making excuses – we fully accept our responsibility as a merchant, and we are committed to learning from every case to enhance our service.

Because your satisfaction is our priority, we would like to offer you the following remedies, entirely at our expense:

Free replacement – We will ship a brand‑new, complete replacement of the original product you ordered, with all parts included, at no charge to you.

Alternative style swap – If you prefer, you may choose a different model from our catalogue. We will cover the price difference up to 20% of the original item’s value, so you can select a design that better meets your needs.

In addition to either option above, we will gift you a 15% discount coupon for your next order with us, as a small gesture of our goodwill and our hope to serve you better in the future.

We kindly ask that you contact our customer support team with your order details, and we will promptly arrange the replacement or exchange.

Once again, we apologise for the negative experience. We are determined to learn from this and to do better. Thank you for giving us the opportunity to make things right – we hope you will allow us to restore your trust.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Aug 3, 2026

Dear ENGA,

Thank you so much for taking the time to share your absolutely wonderful experience. We are over the moon to hear that your stunning modern extra‑large chandelier arrived safely on July 29 and that it has brought so much joy to your home. Knowing that you, your husband, and your daughter are all thrilled with the beauty, quality, and light it brings—and that you can’t stop looking at it—truly makes our entire team smile from ear to ear. Also, we are also delighted that the chandelier was easy to install and that your husband could put it up without hassle. We work hard to bring you luxury quality at accessible prices, because we believe beautiful lighting should be for everyone.

Thank you again for your trust, your loyalty, and your glowing words. We are honored to be part of your home, and we cannot wait to serve you, your family, and your friends again in the future. Warmest thanks from all of us at Litfad!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Jul 30, 2026

Dear Sonni,

We are truly sorry for the nightmare you have endured with your two orders. We deeply regret that both the first delivery and its replacement arrived in such a disastrous condition, and we fully understand why you feel misled and frustrated.

We are an international home decorating platform. We have since upgraded our packaging standards across all fragile items. Every such product is now subject to a secondary reinforcement process – wooden crate packaging – to ensure it withstands the rigours of international shipping. In addition, we have established long‑term strategic partnerships with world‑class logistics carriers including UPS, FedEx, and DHL, giving us a comprehensive delivery network that covers North America, Europe, Oceania, and other global regions.

We acknowledge that international transit is long and unpredictable – parcels inevitably encounter bumps, drops, and rough handling along the way. While we cannot control every external factor, we can and must control our own packaging and quality checks. The appalling condition of your previous orders suggests that our old packaging was insufficient, and we take full responsibility for that oversight. Your description of the item “looking nothing like the photos” also indicates a possible mismatch in production materials or finish, which we are investigating with our factory partners to prevent recurrence.

Now, to make things right, we are offering you a fair and substantial resolution, regardless of what was previously proposed:

Full replacement – We will send you a brand‑new unit of the same item, but this time packed in our new wooden‑crate reinforcement.

Alternative style upgrade – If you prefer, you may choose any other product from our current catalogue that is up to 20% higher in value than your original purchase.

Bonus voucher – On top of either option above, we will issue a 15% discount coupon for your next order with us, valid for one year, as a gesture of our sincere hope to serve you better in the future.

Once again, we are profoundly sorry. We ask for one more chance to prove that Litfad is not a scam, but a company that learns from its failures and strives to do better.


( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Jul 30, 2026

Dear Bahareh ,

We are deeply saddened and truly sorry to read your words. Nothing pains us more than hearing that a customer feels scammed or mistreated. Please know that we take your feedback with the utmost seriousness, and we sincerely apologise for the negative experience you have had with us. This is not the service we intend to deliver, and we are fully committed to making things right.

We have built strong, long‑term partnerships with high‑quality manufacturers, primarily based in Asia (especially China). By shipping products directly from our partner factories to your home in the US, Europe, or elsewhere, we eliminate costly inventory and warehousing overheads – and we pass those savings directly back to you. Quality is our top priority, which is why we enforce a strict five‑step quality control process: supplier audit, pre‑production inspection, raw material testing, finished‑product random checks, and post‑sales tracking. Every item must pass these checks before leaving the factory, so we are genuinely perplexed and concerned by the condition of the table you received.

However, we also note that we have not yet received any photos of the product from you. Without visual evidence, it is difficult for us to pinpoint the exact root cause and to take corrective action at the source. We therefore kindly ask that you reply with clear pictures of the item, including the damage and the misaligned holes. This will help us investigate thoroughly and prevent similar issues in the future.

We are prepared to offer you the following resolution:

Full replacement – We will send you a brand‑new, correctly specified product at no extra cost.

Alternative style upgrade – If you prefer, you may choose any other item from our current collection (up to 20% higher in value than your original purchase).

Bonus voucher – In addition to either option above, we will give you a 15% discount code for your next order, valid for one year, as a token of our hope to serve you again.

Please let us know your choice, and do send us those photos so we can learn from this case and improve our processes.

Once again, we are profoundly sorry. Please give us the chance to earn back your trust.


( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Jul 25, 2026

Dear Carlos,

Thank you for your message. We are truly sorry for every single day of stress and disappointment we have caused you.

At Litfad, our vision is to help you create the living space of your dreams without breaking the bank. That is why our product range covers a wide variety of home furnishings, including large‑size items such as beds, wardrobes, storage cabinets, and accent pieces like the units you ordered. We are committed to offering you more choices and diverse designs at affordable prices. To achieve this, we have built strong, long‑term partnerships with top‑tier manufacturers around the world. By shipping directly from our partner factories to your doorstep in the United States, Europe, and beyond, we eliminate intermediate warehousing and inventory costs – and pass those savings directly to you. We have also established strategic collaborations with global logistics carriers to build a comprehensive international shipping network.

However, we must honestly acknowledge that some items, especially large and heavy furniture such as the cabinets in your order, pose particular logistical challenges. Not all standard courier services can handle such oversized packages, and in many countries, the available delivery options are limited. Local last‑mile services vary significantly in capability and quality – some may not have suitable vehicles or handling equipment for bulky freight, leading to delays, returns, or even damage. Moreover, long‑distance transportation inevitably involves rough handling and vibrations, which unfortunately can cause breakage, as happened with the one cabinet you received. We deeply regret that we did not communicate these risks clearly and that our after‑sales process failed to resolve your case promptly.

To finally put this right, we propose two clear options – please choose the one that works best for you:

Option 1 – We will reship a brand‑new, carefully inspected replacement of the same cabinets (or a single unit, if you prefer) using a specialised delivery service that handles large furniture, with enhanced packaging to minimise damage risks.

Option 2 – You may select any other product(s) from our website with a total value equivalent to your original order, and we will send them to you free of charge as a full replacement. This gives you the flexibility to choose items that are easier to ship or better suited to your current needs.

Once again, we are deeply sorry for the distress and wasted time. Your feedback is invaluable, and we are determined to learn from this failure. Please reach out to us – we are waiting to make things right.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Jul 25, 2026

Dear Dennis ,

Thank you for your message, and please accept our sincerest apologies for the long wait and the frustration you have experienced since December 2025.

We work directly with partner factories, shipping products straight from their production lines to your doorstep in the United States, Europe, and beyond. By eliminating intermediate warehousing and inventory costs, we pass significant savings on to you – allowing us to offer unique, high‑quality lighting and furniture at prices far below local retailers. To support this global reach, we have established long‑term strategic partnerships with world‑class logistics carriers such as UPS, FedEx, and DHL, giving us a comprehensive international shipping network that covers North America, Europe, Oceania, and many other regions.

However, we must be honest about certain logistical challenges. Some items, like the large wardrobe in your order, are bulky and heavy. Not all standard courier services can handle such oversized packages, and in many countries, we rely on specialised freight forwarders or local delivery companies that have the capacity for large furniture. Unfortunately, due to the sheer size and weight of your wardrobe, the shipment encountered repeated issues – it was returned by the local carrier, delayed at customs, or simply could not be delivered because the local delivery network lacked the appropriate vehicles or handling equipment. We deeply regret that we did not anticipate this earlier or communicate these difficulties to you proactively. The varying capabilities of last‑mile delivery services across different countries make such incidents rare but possible, and we are constantly working to find more reliable solutions for oversized items.

To finally resolve this matter for you, we propose two clear options – please choose the one you prefer:

Option 1 – We will reship a brand‑new, thoroughly inspected wardrobe to you using an alternative logistics channel that specialises in large furniture. We will cover all additional shipping costs and provide you with a dedicated tracking number and direct contact with the delivery team to ensure successful arrival.

Option 2 – You may select any other product(s) from our website with a total value equivalent to your original order (including the wardrobe), and we will send them to you free of charge as a replacement. This gives you the flexibility to choose items that may be easier to ship or better suited to your current needs.

We genuinely hope you will give us the chance to demonstrate our commitment to making things right.

Once again, we are deeply sorry for the distress this has caused you. Your trust is invaluable, and we are determined to turn this negative experience into a positive one. Please reach out to us with your decision, and we will act immediately. Thank you for your patience and honesty.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Jul 25, 2026

Dear SD ELECTRICAL VACUUM SERVICE,

Thank you for your honest and passionate feedback. We are truly sorry that your experience with us has been so deeply disappointing – and we fully understand your anger and frustration. We know that no amount of words can undo the stress and wasted time, but we want you to know that we take your comments very seriously.

At Litfad, we strongly believe that great design should not come with a sky‑high price tag. That is why we work directly with experienced manufacturers – cutting out intermediaries and passing the savings on to you. We combine exquisite craftsmanship with affordable pricing, so that you can create the home you love without breaking the bank. To ensure consistent quality, we enforce a strict five‑step quality control process: Supplier vetting – Pre‑production inspection – we check samples and materials before mass production - Raw material testing – Finished product spot‑check - After‑sales tracking. We also offer clear refund and exchange policies, and we stand behind every product we sell. Our customer service team is available 24/7 to assist with any concerns.

That said, we must honestly acknowledge that, in very rare cases, custom‑made items may show minor variations due to different production batches or supplier adjustments – slight differences in material thickness, colour, or finish can occasionally occur. Moreover, online shopping, unlike physical retail, has inherent limitations in terms of tactile experience and exact visual matching. We are constantly working to minimise these discrepancies through better product photography, detailed dimensions, and proactive communication.

To make things right, we would like to propose the following two options – please choose whichever suits you best:

Option 1 – We will re‑ship the missing part of your order.

Option 2 – You may select any other product(s) from our website with a total value equivalent to your original order (or the remaining balance), and we will send them to you free of charge as a replacement.

In either case, please reply to our customer service team with your order number or the email address used for the purchase, and we will assign a dedicated agent to handle your case as a priority – no more passing between departments or endless delays.

We value all feedback – positive or negative – because it helps us improve. We are not a scam; we are a genuine international home décor platform serving thousands of customers worldwide. However, we acknowledge that we have fallen short in your case, and we are determined to learn from this.

Once again, we are truly sorry for the disappointment and frustration. Thank you for your honesty, and we wish you and your wife all the best.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Jul 25, 2026

Dear Lindy ,

Thank you for taking the time to share your experience, and please accept our sincerest apologies for the stress and frustration you have endured. We completely understand your anger, and we are truly sorry that your journey with us turned out to be so disappointing. After reviewing our internal records, we have confirmed that a full refund for your order was processed on November 29, 2025, via the same PayPal account you used for the purchase.

We have built strong, long‑term partnerships with top‑tier manufacturers around the world. By shipping directly from our partner factories to your doorstep in the United States, Europe, or elsewhere, we eliminate middlemen and warehousing costs – and pass those savings directly to you. This is why we can offer unique, stylish furniture and lighting at prices far below local retail stores.

Quality is our top priority. That is why we enforce a strict five‑step quality control process:

Supplier vetting – we only work with factories that meet our rigorous standards.

Pre‑production inspection – we review materials and samples before mass production.

Raw material testing – we check the durability and safety of all incoming components.

Finished product spot‑check – we randomly sample finished goods before shipment.

After‑sales tracking – we monitor feedback and continuously improve.

We also provide clear refund and exchange policies, and we stand behind every product we sell. Our customer service team is available 24/7 to assist with any concerns.

That said, we must honestly acknowledge that, in very rare cases, custom‑made items may have minor variations due to different production batches or supplier adjustments. Slight differences in material thickness, color, or finish can occasionally occur. Additionally, online shopping – unlike physical retail – does carry inherent limitations in terms of tactile experience and exact visual matching. We are continuously working to minimise these discrepancies through better photography, detailed dimension descriptions, and proactive communication.

Regarding PayPal: The review period and outcome are entirely determined by PayPal; as merchants, we cannot accelerate or influence that process, nor can we manually issue a refund once a dispute is open. We always cooperate fully with PayPal’s investigation, and we respect their judgment. Please rest assured that your rights are protected, and we will never refuse a legitimate refund.

We truly regret that your experience fell short of expectations, and we are committed to learning from your feedback.

Once again, we apologise for the inconvenience.

Thank you for your honesty, and we wish you all the best.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad