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Rated 1 out of 5 stars

I would give 0 stars if I could! Paying 79 kr a month, and yet there are way too many ads – absolutely unacceptable! When using Chromecast, it constantly lags, and if I restart a movie, I’m forced to... See more

Rated 2 out of 5 stars

Some good series but mostly slop. The autoplay also makes it so you cant watch the endings of some series, the videoplayer just becomes a small box that you cant make fullscreen because they want to u... See more

Rated 1 out of 5 stars

What company steals from their customers evert single month?? Well that's hbo!!!!!!! For the last 6 months they ate constantly kicking out our subscription so we can't even use until my husband can re... See more

Rated 1 out of 5 stars

Commercials even on the highest tier with a small sortment of content.

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1.3

Bad

TrustScore 1.5 out of 5

737 reviews

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1.3

All reviews

(737)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

HBOMax/TNT Sport - Guilty of False Advertising - Don't Trust Them

I saw HBOMax/TNT advertising, stating that they would be showing ALL Champions League matches from the Quarter-finals onwards. Being a Liverpool fan I was persuaded to take out a subscription. Settled down to watch tonight's match, only to find the 2nd leg was switched to AMAZON Prime.
Contacted HBOMax to complain and was just fobbed off by "Oh, sorry for the inconvenience, but you can watch it for Free on Amazon." No, I can't if I have already had a free Amazon Prime trial within the last 12 months!
Surely this is a case of false advertising, to state you are going to show ALL matches, but then only show some. I have been a sports subscriber to Eurosport and Discovery channel for many years, now both under the TNT/HBOMax umbrella and never had this problem before. Especially to make a change so very late. Spoke to DEB and she just said "We're sorry we didn't know this was going to happen." What!
My advice, don't trust any of the sports advertising on HBOMax and just expect rubbish customer service from these folks. Its obvious they are just so big now they can afford to give bad customer service and expect to get away with it. I will be cancelling my subscription as they cannot be trusted and their advertising full falsehoods.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

No customer service

Uses the excuse to cancel my lifetime subscription that they couldn't charge the annual payment, without notifying either before or after, and even though the credit card is the same as last year's payment.

5 March 2025
Unprompted review
Rated 2 out of 5 stars

Some good series but mostly slop

Some good series but mostly slop. The autoplay also makes it so you cant watch the endings of some series, the videoplayer just becomes a small box that you cant make fullscreen because they want to use the space for ads for other hbo shows.

31 January 2025
Unprompted review
Rated 1 out of 5 stars

Jeg ville give 0 stjerner

I would give 0 stars if I could! Paying 79 kr a month, and yet there are way too many ads – absolutely unacceptable! When using Chromecast, it constantly lags, and if I restart a movie, I’m forced to watch even more ads. How can you justify charging money for a service that works so poorly and bombards us with ads? I’m really disappointed.

1 January 2025
Unprompted review
Rated 1 out of 5 stars

False Advertising

Paid for AD-FREE access to Olympic coverage

We're getting on average 2x 5-6 minute blocks of adverts every day

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Tried to sub

Tried to sub. When it came to putting down my pw info, it just kept going in a loop where it wanted me to input my txt msg code and then my login.
Also browsing on the app is s?it, whoever designed it need to quit

24 May 2024
Unprompted review
Rated 4 out of 5 stars

Easy to unsubscribe

Just paused (well - discontinued) my subscription - and it was easy to do. They didn't try to hide it - and that is a big plus in my book.

9 October 2023
Unprompted review
Rated 1 out of 5 stars

Incompetent customer service

Their services does not work on my computer suddenly since i can not log in, but works fine on my phone. i therefor contact their customer service, the only help i got was a link to their site which asked you to clear cache and cookies check that i have internet the usual classic which i have already told them i had tried (tried that before i contacted them not a complete dumbdumb), so replied that has been tried, and that i managed to find a work around to let me log in by disconnecting the network and using my phone as a hotspot which allowed me to log in but not letting me watch anything replied this and updated them with the info and they just stopped replying, I assume the case was a little bit more difficult than just sending a link so better to ignore it. Hbo is fine if it works if you get problems and need to contact their customer service good luck there is no help to get there, only incompetence

13 March 2023
Unprompted review
Rated 1 out of 5 stars

Impossible to watch anything…

Impossible to watch anything on this app due to lagg and buffering. And it happen every single time i try to watch anything on this accursed app.
If i could rate it lower i would. The one thing HBO max is made for, doesn't workm

17 January 2023
Unprompted review
Rated 2 out of 5 stars

Refused a refund for clicking on one episode

I found out they didn't have the subtitles in the language I needed. So I requested a refund which they refused because I had skipped through one episode.
This is a far stricter refund policy than other streaming services and I won't be back.

20 April 2022
Unprompted review

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