This is really annoying and it full of shit subscription. I was trying to watch fifa world cup watch and it said to pay subscription then when try to watch live it says you have to upgrade what the f.... See more
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I had a disappointing experience with TV 2 Play regarding their so-called 14-day cancellation right. When I signed up, it appeared that I had a standard 14-day withdrawal period like many o... See more
Company replied
Very surprised and dissapointed when my grandkids realised none of the matches with France were included!
Company replied
Very limited selection of shows and no notification when moving from free trial to paid subscription or being charged every month.
Company replied
Company details
Written by the company
TV 2 Kundecenter yder support på TV2.dk samt alle undersiderne: TV 2 Play, go.tv2.dk, nyhederne.tv2.dk, vejret.tv2.dk og TV Tid mv. samt de dertil hørende apps.
Contact info
Rugårdsvej 25, 5100, Odense C, Denmark
- 89 88 12 12
- kundeservice@tv2.dk
- play.tv2.dk
1.3
Bad
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
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People also looked at
Predatory subscription service
Predatory subscription service. Unclear terms for free trial.
14 July 2026
Unprompted review
Subscription and service
This is really annoying and it full of shit subscription. I was trying to watch fifa world cup watch and it said to pay subscription then when try to watch live it says you have to upgrade what the f.. this should be banned from website and now i have to pay for this shit
7 July 2026
Unprompted review
I had a disappointing experience with…
I had a disappointing experience with TV 2 Play regarding their so-called 14-day cancellation right.
When I signed up, it appeared that I had a standard 14-day withdrawal period like many other digital services in the EU. However, in practice this is very misleading. Even though I was within the 14 days, my request for a refund was rejected because the service was considered “taken into use” simply by logging in and using the platform.
This is not made clear enough at the time of purchase. The conditions around losing the withdrawal right are hidden in fine print and are not communicated in a transparent way during signup.
As a result, I was unable to get a refund even though I acted quickly after purchase. The subscription was only cancelled for future billing, not refunded.
I believe TV 2 Play should make this much clearer to customers before payment, especially that using the service even once can remove the right of withdrawal.
Overall, the communication feels misleading and not customer-friendly.
29 June 2026
Unprompted review
Reply from TV 2 Play
Hello.
I can't recognize your description.
You buy your subscription 24.06.
During the purchase, you tick a field that informs that the withdrawl period cancels when being used.
Not only have you logged in - your viewtime is aprox 22 hours of tv.
The definition of that is used.
Best regards.
Mads - TV 2 Play
France???
Very surprised and dissapointed when my grandkids realised none of the matches with France were included!
16 June 2026
Unprompted review
Reply from TV 2 Play
Hello Silvana.
All of the world cup matches are available on TV 2 Play with Favorit + sport. Also including the ones broadcastet on DR.
If you need help finding them, please dont hesitate to contact us right here:
https://play.kundeservice.tv2.dk/hc/da
Best regards
Mads - TV 2 Play
Absolut elendig streaming kvalitet af…
Absolut elendig streaming kvalitet af VM 2026
11 June 2026
Unprompted review
Reply from TV 2 Play
Hej Mathias.
Øv... Hvis du oplever nedsat kvalitet på TV 2 Play, kan jeg godt forstå du sidder med en træls følelse.
Vi vil rigtig gerne hjælpe dig godt videre, og forstå hvor du oplever disse udfordringer.
Derfor håber jeg du finder tid til at kontakte os her i kundecenteret. Vi sidder klar alle ugens dage, til at hjælpe.
Du finder os lige her ↓
https://play.kundeservice.tv2.dk/hc/da
Vh.
Mads - TV 2 Play
We love the Danish tennis champions but we also love other champions too…
Why recently TV2 play only resending Danish player matches, we love the Danish champions but we love other world champions too. Miami open, because of time difference, the matches start late in the afternoon and continue through the night. We have jobs to get up to. We hope to re-see the matches next day. Desapointing, only Tauson are resent. If it continu like this, I will unsubscribe
Thank you for takling time to replay. I do not not be live in your argument, have made viewer statistic showing that the viewers are creasy about Tauson. How come TV play Norway offering Tauson and Rune's old performance or the lack of the same? Isn't just a matter of chauvinism ?
24 March 2025
Unprompted review
Reply from TV 2 Play
Hello.
It's lovely to hear your passion about tennis. Tennis and sport in generel, has always been in the DNA of TV 2.
Although the demand has to be there for other, than matches with danish players. And I'm afraid the demand isn't high enough for us to cut and edit them to be viewed at your pleasure on demand.
The editorial staff allocates the ressources, where they make the most sence content wise.
Best regards.
Mads - TV 2 Play
Tv2 play lacker stadig så man ikke kan…
Tv2 play lacker stadig så man ikke kan se noget!!!
12 July 2024
Unprompted review
Reply from TV 2 Play
Hej Malene.
Som tidligere skrevet til dig, må du meget gerne kontakte os her i kundecenteret. Så skal vi nok finde årsagen sammen med dig, og hjælpe dig godt videre.
Vh.
Mads - TV 2 Play
Tv 2 play very good
27 July 2023
Unprompted review
Reply from TV 2 Play
Hej,
Mange tak for de 4-stjerner. Det glæder mig at høre, at du er tilfreds med TV 2 Play.
Har du forslag eller ønsker til noget vi kan gøre bedre, hører vi meget gerne fra dig!
Vh
Pernille
TV 2 Play
Limited selection of content, not sufficiently clear subscription
Very limited selection of shows and no notification when moving from free trial to paid subscription or being charged every month.
27 March 2023
Unprompted review
Reply from TV 2 Play
Hello.
If you have any suggestions on which shows you would like, then please send an email to tv2@tv2.dk.
Regarding you payment; when you buy a subscription, you are informed on when your next payment is due, and you also receive an email about this.
If you have any questions about your subscription, please contact us at customer service:
You can find us right here: ↓
https://play.kundeservice.tv2.dk/hc/da
Best regards,
Mads - TV 2 PLAY
God service og venlig behandling.
19 January 2023
Unprompted review
Reply from TV 2 Play
Hej Mathias.
Det er dejligt at høre, du blev hjulpet godt videre.
Vi takker for de søde ord og fine anmeldelse.
Vh,
Mads - TV 2 PLAY
Så dårligt at en dokumentar on lands…
Så dårligt at en dokumentar on lands trænere kun kan ses hvis man har et sports abbonnement
24 October 2022
Unprompted review
Reply from TV 2 Play
Hej Kenneth.
Siden d. 27.06.22, har det været nødvendigt, at have 'Favorit + Sport', hvis man ønsker at se sportsudsendelser on demand.
Du kan læse meget mere om det her:
https://pakkerogpriser.kundeservice.tv2.dk/hc/da/articles/6323345832465-FAQ-On-demand-sportsindhold-kan-fremover-kun-ses-eksklusivt-med-pakken-Favorit-Sport-
Med dit abonnement, kan du se Landstrænerne når det bliver sendt live om mandagen, og genudsendelse om torsdagen. Men desværre ja, ikke on demand.
Jeg håber at du finder en pakke der passer til dit behov, en en måde at se Landstrænerne på.
Vh,
Mads - TV 2 PLAY
Cheating trial period
As many other streaming service, I chose to try the trial period thinking they may have content in English, specifically the XGames. As I just tried only that and they didnt have it, I didnt use it anymore and 9 days after I request the cancellation (as there is not easy way to cancel in your profile you need to contact customer service). They cancel my subscription but I cannot get the refund of 239kr because I used it. Thats the worse cheating of a trial period I ever experienced and the most expensive one too. Really short, careless and unempathetic customer service.
7 February 2022
Unprompted review
Reply from TV 2 Play
Hi Federico,
I'm sorry you've had an awful experience with both TV 2 PLAY and afterwards didn't have much luck with our Customer Service.
At TV 2 PLAY we don't offer any trial period, however we do offer 14 days free on the package; Basis, which allows you to watch previously sent shows from all TV 2 channels. Eventhough we don't offer a trial period on our packages, our customers always has the right of withdrawal within the first 14 days, provided the service hasn't been used. In case of usage; our normal cancellation terms applies.
In this specific case, we weren't able to accommodate your request to a refund due to fact you've taken your subscription in use. Furthermore, the reason you didn't have a cancellation option available on Mit TV 2, was caused by your awaiting order to change your subscription plan from one package to another.
Regards
Pernille, TV 2 PLAY
Suddenly no support for tv
Apparently they decided to phase out the app for certain models of tv, including mine, a 2016 model from Samsung.
The app was running fine literally earlier the same day they banned it. They could have just uploaded 2 versions of the app, or something similar.
I also do not believe for a second that they could not have made it work. It ain't that hard
How could they improve? Just write a legacy-compatible app.
24 November 2021
Unprompted review
Reply from TV 2 Play
Hi Kris,
I can confirm we've had to phase out certain TV models, since we can't guarantee a satisfied experience in the future. I'm sorry your TV is included.
It wouldn't be very practical with different versions of our app on each of the TV brands we support since they'll need updates to stay functional. Then we'll get back to the start, where we're not able to guarantee a satisfied experience in the future.
Would you like to know your options to keep viewing TV 2 PLAY on our TV, please don't hesitate to contact our customer care. They're right here ↓
https://play.kundeservice.tv2.dk/hc/da
Regards
Pernille, TV 2 PLAY
Theresa was sweet and understanding…
Theresa was sweet and understanding Tops!
10 September 2021
Unprompted review
Reply from TV 2 Play
Hi Jon,
I couldn't agree more. Thank you for sharing your experience regarding the service provided. Please don't hesitate to get in touch with us if you should have any further questions.
Enjoy TV 2 PLAY.
Regards,
Pernille, TV 2 PLAY
Alt for ofte er der problemer med at…
Alt for ofte er der problemer med at streame
18 July 2021
Unprompted review
Reply from TV 2 Play
Hej Peder,
Det er jeg ked af at høre du ofte oplever problemer med vores tjeneste.
Skulle du få lyst til at uddybe hvilke problemer du oplever, samt få dem forsøgt udbedret, må du hellere end gerne kontakte os. Du finder os lige her ↓
https://play.kundeservice.tv2.dk/hc/da
Vh
Emma, TV 2 PLAY
Dårlig streaming kvalitet!
Dårlig streaming kvalitet!
320 til 720p...Det er bare ikke i orden + delays.
Har 1000/1000 hos Hiper og alle andre streaming tjenster kan.
29 March 2021
Unprompted review
Reply from TV 2 Play
Hej Claus,
Jeg er ked af at høre, du har en dårlig oplevelse med afspilningen hos TV 2 PLAY, det lyder da også alt andet end hensigtsmæssigt.
Selvom vi kun sender i 720p bør billedet ikke opleves som dårligt, og jeg vil derfor anbefale dig, at tage kontakt til vores kundecenter, således I sammen kan få kigget nærmere på problemet.
Du finder os lige her ↓
https://play.kundeservice.tv2.dk/hc/da
Vh
Pernille, TV 2 PLAY
TV2s kundecenter yder en fantastisk…
TV2s kundecenter yder en fantastisk support. De er professionelle og hurtige.
28 February 2021
Unprompted review
Reply from TV 2 Play
Hej Gitte,
Sikke dejlige ord at modtage, mange tak for dem. Det glæder mig, at du har haft en god oplevelse, i forbindelse med din kontakt til vores kundecenter.
Vi sidder klar til at hjælpe dig igen en anden gang, hvis behovet måtte opstå. Mange tak for at dele din oplevelse, og fortsat god fornøjelse med TV 2 PLAY.
Vh
Pernille, TV 2 PLAY
I had a subscription with Telmore Play…
I had a subscription with Telmore Play which included Tv2 Play.
I have never experienced any worse streaming client than Tv2 Play. It is full of bugs, a lazy team of software engineers, and rude customer support that gets easily offended if you criticize their product.
On Samsung TV and LG: Voice and video are often out of sync! This is unacceptable for a streaming client. Tv2 is well aware of this issue. I've been contacting them about this issue several times over a period of several months. Almost a year.
They keep telling me they have a mailing list for when the bugs have been fixed. However, it's been several months and they haven't fixed it. Their employees are lazy and love ripping people off for a streaming client that doesn't work.
Also, it's crazy to see how bad their software design for rewinding and fast-forwarding on TV is. Unlike iOS and using a browser you are forced into skipping at least a minute ahead or back.
Customer support is rude and I don't understand how a company could not care less about their product. Maybe because this is standard in Denmark.
Also on LG, video playback will stop at random when watching a program like the news. And you will have to launch it again only for it to stop again.
I decided to end my subscription with Telmore Play. Not worth it. Telmore can't help with any issues in regards to Tv2 Play and Tv2 simply doesn't give a ****.
6 February 2021
Unprompted review
Reply from TV 2 Play
Hi,
First of all I am sorry to hear the issues you are having with our app, you should have a much smoother experience as rightfully expected from TV 2 PLAY and therefore I would always encourage getting in touch with my colleagues in customer care. However it seems as if you've already giving this a shot without luck, and actually quite the contrary have gotten a bad service, which I would like to investigate thoroughly in accordance with the issues you are having with our app. Please send me an email at: anmeldelse@tv2.dk
Regards,
Pernille, TV 2 PLAY
TV 2 Play Kundesupport
TV 2 Play kundesupport er under al kritik, taler ned til kunden, og foreslår at pille ved operativsystemet, fordi de ikke kontakter kunden, men skriver den ene mail efter den anden med spørgsmål som HAR DU EN VPN AKTIV, HAR DU ET VIRUSPROGRAM aktivt.
OK, de mente nok antivirusprogram.
Hvorfor mon TV2 Play er det eneste streaming program som ikke virker på min Windows 10 PC
25 December 2020
Unprompted review
Reply from TV 2 Play
Kære Poul,
Jeg er ked af at høre, du har en dårlig oplevelse med både TV 2 PLAY samt hjælpen fra vores kundecenter. Jeg kan i den forbindelse sagtens forstå den frustration man må sidde med, når man skal besvare det ene spørgsmål efter det andet når alt man vil er, at det hele bare virker. Du kan i den forbindelse være sikker på, at det er præcis det samme vi ønsker, men hvis der ikke er tale om en generel fejl som rammer en større del af vores brugere, er vi nødt til at spørge ind til specifikke ting.
Mine kollegaer forsøger dermed ikke at være irriterende, når de spørger til forskellige ting, men tværtimod tage hånd om netop det problem du oplever og afhjælpe det. Det ærgrer mig derfor særligt, at du oplever det som generende.
Skulle du alligevel have mod på at fortsætte den igangværende fejlretning, vil jeg anbefale dig at gøre det.
Vh
Pernille, TV 2 PLAY
....
Denne besked kommer op, når jeg forsøger at tilgå tv2 play. Sker både i app og på web i alle browsere
502 ERROR
The request could not be satisfied.
CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
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Generated by cloudfront (CloudFront)
Request ID: 8Lp3a3e8mAxrL6lo9ZdlEUcSAsQRCPHrBoW8QgljdZITx16NEj8HyQ==
18 December 2020
Unprompted review
Reply from TV 2 Play
Kære Patrick,
Ja, jeg må desværre erkende at vi havde visse udfordringer herfra under kampen, hvorfor det for nogle PLAY brugere vanskeliggjorde afspilningen, jeg er i den forbindelse ked af at konstatere, at også du var ramt. Fejlen blev heldigvis hurtigt rettet, hvorefter det igen var muligt at afspille og det håber jeg derfor også du fik mulighed for.
Vh
Pernille, TV 2 PLAY
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