iHerb Reviews 

13,127
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 3,687 reviews, reviewers had a great experience with this company. Customers consistently praise the wide selection of high-quality products, noting their excellent value and competitive pricing. Many appreciate the efficient ordering process and consistently fast delivery, with items frequently arriving quickly and on time. Reviewers also highlight the careful packaging, ensuring products arrive safely. However, some customers encountered significant delivery issues. Several reported packages not being delivered, returned, or experiencing incorrect delivery attempts by carriers. Others expressed dissatisfaction with specific third-party logistics companies, citing unattended deliveries or unprofessional conduct, prompting requests for alternative shipping options.

What people talk about most

Product

Consumers generally find the products to be of high quality, fresh, and within expiration dates, with many... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and free... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing satisfaction with the ease of... See more

Price

Customers had positive experiences with price, often highlighting the great and reasonable prices,... See more

Quality

Reviewers mention positive feedback about quality, with many consistently praising the superb quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased some organic Steak Sauce. Each bottle arrived encased in bubble wrap with each separate bottle having its own sealed plastic bag! This is excellent shipping and the product was co... See more

Company replied

Rated 5 out of 5 stars

i have had top service in all my dealings with iherb (over 12years and counting).. the pricing and special discounts help me afford wonderful products at soup'erb pricing.. if there's ever been a... See more

Company replied

Rated 5 out of 5 stars

I love ordering my vitamins, supplements, herbals and personal care products from iHerb. They always have what I need. If something that I need is out of stock, they quickly inform me of when it wil... See more

Company replied

Rated 5 out of 5 stars

I was impressed with the amount of specific products they had that I was looking for! And the multiple discounts/sale prices they offered! Their minimum is $25 for free shipping which is awesome nowad... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.


Contact info

3.8

Great

TrustScore 4 out of 5

13K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(13,127)

4,844 reviews in the last 12 months

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Rated 5 out of 5 stars

So far, excellent experiences with iHerb

I believe iHerb has merged or bought VitaCost, which I used for many years. Now I am placing orders directly through the iHerb website. Their website is easy to navigate and customer interface is excellent. Very prompt and careful shipping, even better than VitaCost.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Great products.

Ayo I’m a satisfied customer fr. If u looking for products for real nappy hair then get your shiit from them. I purchased the Shea Moisture Jamaican Black Castor Oil & the Kerasys volume shampoo these shiits smell so good ; they getting the job done & I even see results already & it’s only been 3 days. Worth the price. CDL delivered my order the next day. I highly recommend Iherb u heard. Have a bless night!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Consistently is key!

iHerb consistently delivers high‑quality products at great prices, and their shipping is impressively fast. Everything arrives well‑packed, fresh, and exactly as described. Reliable service, smooth ordering, and quick delivery make iHerb one of the best places to shop for health and wellness essentials.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

I had to 1 star but really didn't want…

I had to 1 star but really didn't want to give any. I ordered through the internet 3 items entered my delivery and payment details to open an account which I thought was a one of, but I now find this was going to be a monthly order whether I want it or not, have cancelled any further payments as went through PayPal, but the big issue was somehow the address was incorrect as the post code was incorrectly added, so ivre, the courier supposed service couldn't deliver, despite days of trying ing to contact either company to try and rectify the problem there is absolutely no customer service whatsoever, the reply email from iherb doesn't exist, the robot you speak doesn't understand the problem I will never use these 2 companies again neither will I recommend them, absolutely diabolical service

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Incredible

I purchased a pack of Nordic omega 3 and Curcumin capsules from a company called Dolphin Fitness based in the UK, on 14 July and paid for the postage. On Sunday 19th I thought this thing is taking too long coming (estimated 21st) and usually long delivery means it’s coming from China and it’s counterfeit so I cancelled it and purchased one from iHerb at 4pm Sunday with free delivery. It arrived Wednesday morning on day 3 after purchase, all the way from California. It’s incredible and amazing

19 July 2026
Unprompted review
Rated 1 out of 5 stars

I miss Vitacost

I miss Vitacost. There prices are no better then buying locally. There delivery, Vitacost always delivered to my door. This last delivery was left in a post box with food and medicine --- guess what IT MELTED. I will NOT buy from them again.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Good products

Good products, good value for the money, very fast shipment. And a very well organized web shop, a pleasure to shop and search for products and their variants.
Only downside: Payment of import fees (or taxes) that could be avoided for shipments under CHF 65. But the good service makes me forgiving this, and the costs for this are so low that in the end I don't really care...

11 July 2026
Unprompted review
Rated 5 out of 5 stars

The delivery person did not knock on…

The delivery person did not knock on the door. I mentioned this the last time on my order. The Snack bars melt if the driver doesn’t knock on tbe door to allow the customer to get the item. I just happened to hear the gate opening in my porchZ

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy access to finding products

Easy access to finding products
Trusted brands and better quality and quantity than other websites
I like the autoship giving a discount as well as being shipped on a regular basis ,also informing when they are due .Makes life easier and simple,thank you

21 July 2026
Unprompted review

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