iHerb Reviews 

13,868
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,907 reviews, reviewers had a great experience with this company. People love the incredible variety of authentic products, noting that finding difficult items is remarkably easy. Consumers often mention that prices are very competitive and affordable compared to other online stores. Shoppers also appreciate the swift delivery times and prompt service provided for most of their purchases. However, some people mentioned that certain shipments suffered frustrating delivery delays and routing issues. Consumers also noted instances where boxes arrived poorly packaged with dented containers or leaking liquids. Reviewers expressed disappointment when customer support failed to resolve their damaged items or missing orders properly.

What people talk about most

Product

People report positive experiences with product, highlighting a great range of quality items at reasonable... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, highlighting a stark division in how... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying greatly among consumers.... See more

Price

Customers had positive experiences with price, frequently highlighting reasonable and competitive costs.... See more

Quality

Consumers find quality to be positive, highlighting a great range of well-priced products and trusted brands.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the variety of products sold and pricing is good especially when on sale. However the shipping could be better. Probably not their fault because it was shipped promptly, it's the USPS that was... See more

Company replied

Rated 4 out of 5 stars

The site is easy to follow, list of my previous orders is very helpful and delivery has usually been timeous. But why have you changed from Orian global air delivery to Gaash? Orian was excellent and... See more

Company replied

Rated 5 out of 5 stars

iHerb is a reliable company with a wide variety of authentic products and great delivery. I have bought nutritional supplements, groceries, and skincare products. I usually shop on Amazon and I ha... See more

Company replied

Rated 5 out of 5 stars

I havent used iherb in a while so some of the information has changed. I like the new product details now included. I rarely have problems with my orders. Although this one was delayed it was only... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.


Contact info

3.8

Great

TrustScore 4 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(13,868)

4,795 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Company

I have been using this company for a long time now. I am impressed with the products they have supplied to me and the speed with which they are delivered. Thank you.

2 September 2026
Unprompted review
Rated 2 out of 5 stars

I am officially giving up on ordering…

I am officially giving up on ordering from this company. The products are good but the shipping process is not good. I wait up to six weeks for a package to arrive and the last time i ordered i had moved house, ordered through the site that asked me to sign in to go further, I did, forgetting my address had changed and it did not give me any chance to review the address before checkout, it just charged me and it was done. I contacted these guys within hours of my order, probably two hours. They told me it had been sent with courier already and gave me a tracking number to track and to change the address n my side. Rude. The package sat in their warehouse or wherever it sits for a full 3 days before going anywhere. They could have relabeled. They could change their site so this kind of things doesn't happen but they don't. Iv never had a good shipping experience with these guys.

3 September 2026
Unprompted review
Rated 3 out of 5 stars

I received only one item of the two I…

I received only one item of the two I ordered, and only found out that you had cancelled one on delivery of the other. Given that several emails were sent, I would have hoped that you could have indicated earlier that you were only despatching one. I had to look up my Orders page after the event to discover that one had been cancelled. Confidence, hitherto high, somewhat eroded.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Apparently they tried to deliver it…

Apparently they tried to deliver it twice, which is odd as I am here all the time and they haven't and now they say its somewhere to be picked up and I cant pick it up as I am disabled and cant get out. Avoid this company altogether.

5 September 2026
Unprompted review
Rated 3 out of 5 stars

Recent order

I like the products offered and the price points. The issue I have and had in the past is the shipping, it improved however my recent order arrived in a box but the items were just thrown in. The body wash was in a plastic bag but the bottle top was loose and the body wash spilled inside the bag. Also the lotion top came loose as well inside the box.
A little more care in packing please.

4 September 2026
Unprompted review
Rated 4 out of 5 stars

Good products and prices

Good products and prices, but on my first multi-item order:

1. Three items cancelled, I assume due to lack of inventory
2. One item missing, even though I was charged for it
3. One item included that I didn't order

Not a great start, but they approved my request for refund on the missing item right away, so kudos for that.

Hopefully this is just an anomaly and my future orders will be accurate.

3 September 2026
Unprompted review
Rated 3 out of 5 stars

Good value, but problems with delivery

I like the good value on a wide range of products. iHerb changed carriers recently and now I am having delivery problems. To make matters worse, their customer service appears to be a robot that puts you into an endless loop of nonsense. I think a human finally intervened but also does not seem to be able to propose a solution that would solve the problems. We'll see. If delivery issues continue, I will be forced to look elsewhere for the products I have been happy buying from iHerb.

31 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look