Linda Harmer

Coffee is consistently better than supermarket brands, and with promo offers is similar price.
Delivery is unbelievably quick

Ordered fake Christmas tree, when it arrived parts were missing (the stand), phoned Very but they cant just send the stand -can you send a new item and we'll exchange at the door ? - no we dont do that you have to return the item.
Due to size, it has to be picked up - pickup promised for Wed 4th Dec, all day, it didnt happen. New pickup date arranged for Friday 6th Dec, in all day - pickup didnt happen, phoned Very no they dont know why it wasnt collected - why don't we order another one ! - You must be JOKING. Just refund us the £83, and you can pick it up at your convenience without bothering us - 'we cant do that.
So we've now waited in for 2 whole days waiting for this tree to be collected. Not a lot of confidence in Very or their deliveries/collections.
We'll give them 1 more shot then I think its invoking the distance selling regs - and involve money claim.
Im almost looking forward to it!

Equinity really ought to get some IT and move into 21st century.
As executor I need to complete a tax retun for deceased with declaration of dividends. Equinity wont tell (Annie, presumably not a real name) me as they say they haven't been notified of death - which is an untruth, I used the death notification service as Equinity request. I also have lots of correspondence from them regarding this death.
I sent the award of probate 6 days ago but they claim they haven't received it. I offered to scan and upload, but they dont do that, it has to be a paper copy, and once received they need up to a further 6 days to process it (excl weekends).
Probate award has a UK courts tel number to verify info. Why cant Equinity modernise like most of the other financial institutions?

Executor on a friends estate. Every other financial institution tries to be helpful, Equinity says that they're here to help - and here's our scale of charges.
I simply needed to know what dividends had been paid up to date of death so that I could complete HMRC tax return, they refused to tell me anything without probate despite having advised of death. Probate certificate had been sent 6 days earlier but they need a further 6 days to "process it", customer rep kept talking over me. Really helpful and supportive.

Clear timescales. Quick delivery

Just unable to contact Aviva health.
Phone calls just put you into a queue forever. Writing an email gets a response thats completely irrelevant after about 10-14days.
When you do get through they grill you on questions trying to wriggle out of a claim
I cant understand how Trustpilot say they score 4.1 / 5
when you filter the comments by health they are all 1 / 5.

I can't fault it. Uses the 3 network but includes European cover at an unbelievable price.
To be honest Id prefer Smarty even if it wasn't cheaper, I really like the fact that there is no contract. Its simple and easy to understand with no nonsense. I cancelled a 3 contract to join and I still cant see the downside.

Easy ordering, prompt delivery and exactly as described.

Delivered a package without problems.
What more can you say?

Order process was easy, delivery clear and price reasonable(ish).
Delivery arrived ontime via Palletline.
Product well packaged and looks good.

Easy to use website and many options for a trip across the channel. Boats are comfortable and frequent, beats the long M25 drive to the tunnel.
Port controls at Caen and Portsmouth leave much to be desired, I know travellers have to be checked but queue management is non existent Not within Brittany control I guess.
As you're captive on the boat for 5hrs not sure why border checks cant be done on the boat - or ar least on departure like the tunnel.

Easy booking system,
all worked as it should

So far its been like a breath of fresh air compared to our old bank. Everything seems clearer and simpler.
No issues at all as soon as we became familiar with navigating the app.
Everything has worked so far, I guess the real test is when something goes wrong and how its handled but so far so good and glad I changed.

Easy transaction. Both products ordered click/collect, ready and waiting.
Parking at Millbrook store a bit of an issue.

Works OK as long as there are no issues. As soon as you need customer service they ask you for unreasonable proof - (copy of bank account!!) or just ignore you completely.
We were overcharged a small amount, not enough to spend time fighting an impersonal company not based in UK.
Useful site though, look up prices and options on here then call the hotel direct - they will always match the price as they dont have to pay commission,

needed day2 kit after return from France.
Good:
Day 2 Kit was straightforward to use.
Dropbox location (Rownhams svcs) local.
Results received promptly.
Poor:
Its a day 2 kit, by definition I am abroad and not at home but Kit was packaged too large to fit letterbox, so had to arrange someone to come round and accept DPD delivery - strange process!
Tried contacting cust services - non existant.
4 mins of listening to messages telling me to use website. No answer for 10 mins after that. Sent email, no answer 1 week later after we returned.
Would I use again? Probably not.

All my goods in stock locally, click & collect really fast. No problem, just what I wanted.

Great looking product, delivery was stated to be a week, but it arrived on Monday 3 days after ordering.
Well packaged, easy to install and incredible value - adds a real wow to the new kitchen,

Easy website - clear information even in these troubled times,
This is a company I trust/.