Linda Harmer

I loved the quotation process. For the first time in years the questions were simple and straightforward - and in plain English.
Coverage was much better than existing insurer and the price was significantly better.

2 LED floodlights have failed within months of purchase. Walteronline will not honour a warranty without till receipt even though the product was within the 3 year warranty (date is printed on the warranty card).

Bought 2 LED floodlights from Aldi Chandlers Ford, the 3 year warranty is with a company called WALTERONLINE.COM. Both have failed after just a few months - (they come on at a fraction of the brightness).
Called the support hotline (Germany) and although I can prove that its within 3 years (date is printed on the warranty card) they wont honour the warranty as I dont have the supermarket till receipt.
If this had been ASDA - I would just have taken it back to the store, I thought that in the UK it was the retailer that was responsible.
Purchasing anything other than food at Aldi is high risk.

Needed replacement memory module for one failed in an HP all-in-one PC. Model was a strange one and not listed anywhere, cust support at Mr Memory told me correct memory part immediately on asking.
Delivery was prompt and new module fixed the problem.
Cant fault it, Excellent.

Free roaming on holiday in Peru.
Used phone everyday for taxis, checkin, maps etc.
Three advises cost would have been over £3,000 - wow thats quite a benefit!

Draw you in with a cheap quote then rack up the premium in subsequent years, 20 odd percent increases. When you call they start offering discount (but not back to acceptable levels), couple that with punitive admin charges when you make a change(adding a driver and spending more money you still get charged £25 admin), its like Tesco charging you to use the tills.
Gave up and went to LV,.
They're all the same though so preety sure I'll go through same process next renewal.

Website was clear and descibed products in detail with measurments, ordering was straightforward and the price quoted included postage thus avoiding unpleasant surprises as yiou try to check out. DOor seal was well packaged and arrived really promptly.
Only issue was that I should have bought a deeper one - but that was down to me!

Simple process, and responsive company.
Guide to measurement was straightforward although a little tricky to measure the stair angle.
Delivery was scheduled to our convenience and arrived as promised.
Installed product looks impressive.

No problems at all, nreeded new hinges for a NEFF fridge /freezer.
Hinge spring had broken making it impossible to hold freezer door shut.
Website made it easy to find replacement and order delivered promptly.
Packaging was very secure and robust, instructions on how to change hinges were included.
5 stars.

This was a good experience.
Website easy to use from choosing the worksurface through to bespoke cutting and selecting extra features (hotrods).
Delivery on time and we were kept informed at all stages.
End product looks great.

Excellent product, the oak surround is really high quality, great support from Oakfiresurrounds and delivered unbelievably quickly, I was expecting 2 weeks and got a phone call asking us if we could accept it in 2 days!
Easy to insatll and transformed the look of our old fireplace.

The clock we bought from Dooleys was among the best prices, but the company was so easy to deal with. Talking to real people who knew the business rather than a switchboard who put you through to a department.
Delivery hiccuped due to a van problem, but Dooleys handled it well.