Cookology Reviews 

19,842
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,994 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how fast and smooth the delivery process is, alongside simple online ordering and helpful communication. Many consumers are also very pleased with the efficient performance, modern designs, and overall quality of home appliances like hobs, fridges, and freezers. However, some people mentioned receiving brand new items with minor dents, scratches, or packaging flaws upon delivery. A few other people also felt that courier delays or incorrect delivery drop-offs caused unnecessary frustration. Others also pointed out occasional delivery setbacks or minor product inconveniences that required extra effort to resolve.

What people talk about most

Product

Reviewers mention positive feedback about product, praising appliances like hobs and fridges for being easy... See more

Delivery service

Consumers find delivery service to be positive, highlighting extremely fast shipping times and items arriving... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers report receiving great quality... See more

Order

Clients share positive opinions on order, highlighting a seamless and very clear process with reasonable... See more

Service

Customers consistently note positive experiences with service, highlighting efficient communication, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We discovered a couple of scratches on our cooker hood when we unpacked it. We called Cookology straight away, the person on the phone couldn't have been more helpful, we were then contacted by a cust... See more

Rated 5 out of 5 stars

After receiving a really quick delivery of our order, upon opening the box, sadly, our Microwave was found to be damaged. Cookology were very easy to contact and quickly collected the damaged item at... See more

Rated 5 out of 5 stars

Easy to order and delivered on time with good communication. Freezer is great just what I needed, until I can refurbish my kitchen, freezes well and is quiet. Have previously bought a Cookology micr... See more

Rated 5 out of 5 stars

This company is efficient, prompt and easy to deal with. I ordered my item on Friday with an estimated delivery 24 to 48 hours later which I expected to mean a working day, however it arrived Sunday w... See more



Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Written by the company

Cookology is a family run White Goods and Kitchen Appliances Online retailer where you are sure to find a bargain! We are the home of Cookology and deliver nationwide. We only advertise what we have in stock and that means you get your orders fast. For our standard sized items such as Cooker Hoods, Hobs, Microwaves and Mini Fridge Freezers, we offer a Free next working day tracked delivery service and for our larger items such as Ovens, Range Cookers, Washing Machines and Dishwashers we use a White Goods Delivery company who contacts you to make suitable delivery arrangements. Cookology is based in Haverhill, Suffolk having outgrown our premises in Bishop's Stortford on the Hertfordshire, Essex border, near London Stansted. We are an intimate company with friendly and helpful staff standing by to take phone orders, answer your emails quickly and give you advice on buying appliances for your kitchen. We never pressure customers into buying and the only people we share your details with are the courier companies and review companies we use.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(19,842)

1,860 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Only 4 stars as driver only rang 5…

Only 4 stars as driver only rang 5 mimutes before arriving and wrong number should have bren my partner tjry rang so i had to ring her and you had het number as well on dolvery note on order need pay atention too detail

23 August 2026
Rated 5 out of 5 stars

Speedy service

Ordered Sunday lunchtime, arrived Monday lunchtime - fantastic service. It's a basic microwave but it looks good, works well and is excellent value for money.

23 August 2026
Rated 5 out of 5 stars

5 stars from me

Bought a freezer online directly from cookology. Their website is really user friendly and its great to buy a product from a UK company.

Delivery was on time and the driver was really helpful.

Would definitely buy from them again

29 June 2026
Rated 5 out of 5 stars

Goods arrived damaged

Goods arrived damaged, got intouch with the customer service and they where excellent and solved my problem, I can highly recommend this company for their swift and hassle free customer service.

17 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look