HRS - The Hotel Portal Recensioni 

Przestrzegam przed korzystaniem z aplikacji HRS do rezerwacji hotelu. Jeszcze tego samego dnia po dokonaniu rezerwacji w HRS i podaniu danych karty płatniczej próbowano pobrać wielokrotnie z różnych źródeł środki z karty. Ewidentnie mają wyciek danych i brak jakichkolwiek zabezpieczeń albo ta aplikacja to SCAM. Tylko czujność mojego banku, który natychmiast zablokował transakcje i poinformował mnie o tych zdarzeniach uchronił mnie od strat. Przez kolejne dni pomimo blokady karty i jej zastrzeżenia próbowano pobierać duże kwoty.

Booked a room in Cambridgeshire via the HRS website and had an emailed confirmation. On arrival at the hotel, I was told that there was no record of the booking on the hotel’s system. Fortunately, another guest failed to show up, so we could be accommodated. 2 emails to HRS have been ignored. It seems to mirror the experience of other reviewers. Not good enough. My advice is to avoid at all costs and use a different supplier.

Uwaga przestrzegam klubowiczów HRS. W większości przypadków oferty dla klubowiczów z dużym upustem tzw myHRS to z reguły sprzedaż najgorszych pokoi hotelowych, małych pokoi lub pozbawinych dodatkowych usług. Tak było w moich rezerwacjach. To nieuczciwa oferta ze strony HRS. To moje doświadczenie obniża zdecydowanie ocenę HRS. Mirosław

Das Portal ist telefonisch seit Stunden nicht erreichbar, Buchungen werden im letzten Schritt nicht bestätigt, Hinweis: Überprüfen Sie Ihre Eingaben, nicht aber: unser System funktioniert nicht!
ungenügend!!!

Savoir à quelle guichet qui se rendre à l’hôpital kirchberg est un vrai parcours du combattant. J’avais un quart d’heure d’avance, je me suis retrouvé avec 15 minutes de retard car j’ai été mal orienté dès le départ même par l’accueil qui ne comprenait pas où je devais aller. Ensuite, cela a été par le guichet du spécialiste, puis le guichet de la radiologie pour enfin me retrouver au bon.Guichet.

Mi dispiace rilasciare recensione negative ma la mia esperienza lo è stata, ho avuto alle 22:30 la telefonata di una operatrice che mi annunciava che la mia prenotazione era stata cancellata dall’hotel proprio mentre stavo entrando nella hall! Ho chiesto spiegazioni direttamente alla persona presente al banco che mi ha spiegato che loro non avevano mai dato disponibilità a HRS. Inutile dire il disagio di trovarmi a quell’ora a cercare una camera considerando che era a Rimini il primo maggio con tutto esaurito, alla fine siamo dovuti andare ospiti da amici in “emergenza”. Con altri noti operatori on line non mi è mai successo.

I can’t even begin to describe how poor my HRS Australasia experience has been. Trying to organise a simple airbnb booking as part of an insurance claim requires almost hourly follow-ups every day. Each time it’s someone new, they promise to follow up and never do. Unless you feel like micromanaging, you should avoid HRS.

Kundenservice gleich null. CC Zahlungen unsicher und entspricht nicht dem 2 Faktor Standard. Gäste können sich online bezahltes Geld einfach vom Hotel zurück, das Hotel hat keine Chance. Das war's dann wohl mit unserem Hotel und HRS. Ach ja und wir können seit ca 1 Jahr unsere Fotos nicht ändern, von HRS hört man immer nur " wir sind dran "

Bokade hotell i Göteborg via HRS, då efter att ha blivit ditslussad av Trivago. På hemsidan framgick det tydligt att det fanns 4 rum kvar och själva bokningen gick smidigt till, bekräftelse inkom via mejl på någon minut.

När jag väl anlände på hotellet så började problemen;
Det visade sig att bokningen aldrig skickades från HRS till hotellet och managern berättade att de var fullbokade samt att det inte är första gången något sådant sker.

Vidare berättade managern att HRS löpande gör samma sak, det vill säga boka in folk på hotell som är överbokade. Enligt henne behöver hotellen betala en handläggningsavgift till HRS oavsett om kunden får ett rum eller inte.

UNDVIK HELT OCH HÅLLET

Loan officer Rob Sinanan send homophobic slurs to people on social media.

Seit fast 2 Wochen laufen wir einer Zahlung, abgedeckt über Kostenübernahme / Zahlungsanweisung hinterher, wo die Kreditkarte, die wir belasten sollten, nicht funktionierte. Mittlerweile 4 Emails an office@hrs (.com/.de) und jedesmal nur eine Ticketnummer bekommen. Eine Rückmeldung erfolgt nicht. Fristsetzungen verlaufen im Sande. Deutsche Hotline irgendwie auch kaum erreichbar, meistens nur Englisch, egal zu welcher Uhrzeit. Slebst die Androhung der Beendigung der Zusammenarbeit bringt keinen dazu, sich zu melden

Booked room, no room when we got the hotel. Waited nearly 1 month for a response to be be told it wasn’t their fault. Really awful customer service and absolutely no responsibility taken for the situation. I am confident that with their inability to book a simple hotel room, deal with a simple compliant in a timely manner and a 1.3 trust pilot score will mean this brand will disappear soon. As it should

Eine einzige Katastrophe! Der Kundenservice ist einfach nur unterirdisch! Man wird einfach ignoriert! So etwas habe ich noch nie erlebt!
Ein Hotel welches ich über HRS gebucht hatte, hat einfach unberechtigt Geld von meiner Karte abgebucht und HRS reagiert seit Wochen nicht auf meine Emails!
Von einer Buchung via HRS kann ich nur inständig abraten!!

NEVER, EVER use this comapny. In what seems to be a consistent occurance for many people, I made a booking with this company and received a reseveration by email. Upon arriving at the hotel I was told there was no reservation for me and the hotel was full. Having to then book in to another hotel for a ridiculous amount of money I attempted to contact HRS. I received no response, and after following up twice more I have still not heard back. They are scammers!!!

Ich bin extrem enttäuscht von HRS
Ich bin extrem enttäuscht von HRS. Die Telefonnummer, die auf Ihrer Webseite für Anrufe aus Norwegen angegeben ist, funktioniert überhaupt nicht. Schlimmer noch: Alle Ihre Telefonleitungen in Deutschland brechen sofort nach dem Verbindungsaufbau ab und geben ein Besetztzeichen oder legen einfach auf. Es ist absolut unmöglich, jemanden zu erreichen, wenn man dringend Hilfe bei einem Hotelproblem benötigt. Ein solcher Service im Notfall ist völlig inakzeptabel

SHOCKING l!!! DO NOT USE THEM.
THEM. I have booked hotel for my family and received confirmation email. When we arrived to check in there was no reservation booked in. Hotel was full and there was other people in the same situation!! My small kids was crying as we had no where to stay overnight . Send them email week ago and requested explanation apology and compensation! I have NO reply. Can’t believe business like this can operate this days.

They confirmed a room that was never available.

We booked a hotel in Gorleston-on-sea, we received a booking confirmation and then drove out to it, 2 and half hours away from home. We arrived at 10.30pm and went to check in, and there was no room and the hotel was fully booked. There was nowhere else to stay for the same budget and we had to drive all the way back home.

What is even more annoying is that despite contacting them more than 36hours ago, they still haven't responded and put right their error. Thankfully we had drove out to our hotel, what would they have done if it had cost me an expensive flight?? Probably nothing based on what I have experienced.

I'll avoid at all costs in the future.

Arrived at the hotel booked through HRS to find there was no booking in the hotel system despite receiving a confirmation email. The hotel was full. The hotel said there had been several people arrive during the day who had also booked through HRS without a room being reserved and gave us a phone number to call there was no answer or response from HRS. Neighbouring hotels were also fully booked and we were left without a hotel for the night.
Do not use HRS

I won't use HRS ever again. Their slogan is "Business travel made easy", but HRS doesn't even check what hotels they have in their listings. For a 3-night work trip, I booked a B&B, that 1) absolutely was NOT meant for business travel, and 2) even had NO idea that they were listed on HRS.

The B&B told me that they've listed their B&B through Expedia, and didn't know where Expedia had then listed them, and that is totally fine – the problem is that HRS promotes itself as a 'business travel' portal, when, as said, they clearly don't even do a basic verification for their hotels (a phone call or email to the B&B would've been enough).

I'm a freelancer working in media production; I'll make sure I'll warn all my networks about this experience, especially as the company doesn't even bother to reply to negative feedback, i.e. they clearly have no intention to fix any problems.

Una stella è anche troppo vista la totale disorganizzazione e direi disonestà del sito. Sono arrivata a loro tramite trivago per prenotare un hotel per il 16 maggio 2026 a Torino. Ricevo la conferma, poi ricevo una seconda mail che arriva nello spam. Controllo lo spam il giorno della partenza e vedo che la mail dice che la prenotazione è vincolante ma l'host non può accettare la mia prenotazione. Nella mail c'è scritto che mi hanno chiamata, non mi hanno chiaramta per niente. Contatto l'host, e l'host mi manda un lungo carteggio con HRS in cui lamenta che l'extranet di HRS non funziona e che loro vanno continuamente in overbooking per questo. Così sabato mattina chiamo il servizio clienti in Germania e dopo mezz'ora un loro agente mi prenota, mentre è al telefono con me, un altro hotel per una cifra un po' più alta ma accetto, perché la prospettiva di dormire in auto non mi attrae. Mi manda una conferma via mail con i nuovi dati della prenotazione, poi mi arriva una nuova mail che guardo per caso in cui, anche in questo caso, mi dicono che l'host non può accogliere la mia prenotazione a causa di overbooking, che immagino sia dovuto, ancora, all'extranet HRS non funzionante. Mando diverse mail dicendo che sono loro a dover trovare una soluzione di riprotezione facendomela confermare dall'eventuale nuovo hotel oppure dovrò fare da sola, come ho fatto. Nella giornata di ieri non è stata dedotta la cifra ma oggi mi arriva una mail in cui mi dicono che le prenotazioni sono vincolanti e non possono essere annullate. Ma io non ho annullato nulla, è un pasticcio che hanno fatto loro. Ancora non so se si tratti di incompetenza o di malafede, ma lo scoprirò presto.