UPS Reviews 

This company seems to be run by people who have no understanding of organization or communication. There is no proper coordination, no clear notes, and no information is passed along. The level of mismanagement is unbelievable.

If this is how deliveries continue to be handled and the company keeps hiring people without the necessary training or competence, I don't see a bright future for UPS.

UPS has been a huge disappointment. They failed to deliver my parcel within one week, and for 3 days in a row they promised it would arrive today. I stayed home for those 3 days waiting, but no one came. I also called customer service 7 times and kept getting false updates. Their tracking said I was not at home, which is simply untrue — I was home all day and no one called or came to the apartment.

To be avoided at all costs: honestly even if its a delivery from China, go by foot and collect it: it will save you time and money. Awful customer service, no knowledge of even basic legal import fees, liars to boot....1 star is two stars too many

Terrible, even very sad. This courier company is very lax towards people expecting packages; this review is not about a one-off problem. Never write a review if I only had a single negative experience. If it were possible to give 0 stars, I would have chosen that option. A very sad company.

Supposed to be delivered with signature but they just came and shoved it in my mailbox. Just took it out without opening the mailbox because the package was sticking out.
Disrespectful and highly unprofessional

company staff are big lair, company self behave as scammer ... not recommend it at all

Worst experience. Delivery driver lies and doesn't deliver. If you complain to customer support, you might as talk to chatgpt. They dont even read or respond to your email, just copy paste and response regardless of what email you sent and close the issue.

Very disappointing, frustrating experience with UPS…
Very disappointing experience with UPS not even 1 star to them.

My 20 kg suitcase containing personal belongings, clothes, groceries, medicines, and other essential items was lost during transit. After multiple calls and follow-ups, I received very little useful information about the actual location of my parcel. They said bag delivered at the UPS access point but there not received we are waiting from 09. june.

The customer service experience was equally frustrating. Most responses appeared to be standard template replies, with no clear explanation of what had happened to the shipment or what steps were being taken to locate it. Different information was provided at different times, creating confusion rather than confidence.

After a lengthy investigation, UPS informed me that the bag could not be found. A 20 kg suitcase is not a small parcel, and it is extremely disappointing that it could not be traced or recovered.

What was most frustrating was the lack of transparency and guidance throughout the process. As a customer, I expected clear communication, accurate tracking information, and proactive support but fail for all and now we lost the bag. Instead, I had to repeatedly follow up for updates and was often left without clear answers regarding the next steps.

Based on my experience, I am very disappointed with both the parcel handling and customer service provided in this case.

The tracking page says this shipment is associated with a different My Choice account, but I used the same email address for the order and my UPS account. I cannot access Change My Delivery. Also, the driver did not leave an InfoNotice, so I have no InfoNotice number. Please verify why the shipment is not linked to my account and help me change the delivery or provide the missing InfoNotice number.

They delivered my item which is 9kg, and it cost a good amount of money, for that reason I supposed to stay at. home to sign when the delivery arrives, however I could have digitally sign it and it would solve my problem which is I have to carry a 9kg package for 5km straight without a car, I literally paid for it to be delivered at my house. At least let me know before hand that I have to sign a damn paper to get it delivered so I can prepare to it... Thanks UPS, very useful never again I'll acquire your services in my life, in fact I'll actively let people know that your service is just like your AI voice assistant that you give me when I try to contact someone, the most useless service in the entire world.

It’s yet another time when delivery person claims there was no one home (there is always someone home available to pick up the parcel) and they just drop it off at a random point 2km away. I know about the closer drop-off points from UPS, so why so far and why not delivered in the first place?
Very annoyed with this, especially considering I am paying for the delivery! I would love to give less than 1 star

They give no accurate delivery time. Mine just said end of day and they tried to deliver it at 14:45. No one was home and they didnt even attempt to maybe deliver it to the neighbours like almost all delivery services in belgium do. Will hang a note tomorrow to do so and added it in delivery details.

It's the worst delivery service I have ever had. Package was due morning of the 22 May, driver said he came to deliver and stated i was not in. I spent the full day at the delivery address so I assume he went to the wrong address or is not telling the truth. I have since this morning called the support desk, firstly a robot who took up lots of time on each call then eventually spoke to agents, i had four calls like that and then its passed 18:00 so they closed. What can I now do. I am traveling and need the package so can't wait for tomorrow. Useless and I will never use this company again and I will tell all my friends. I get many packages and 90% come with BPost, they arte amazing on time and communicate, thus lot at UPS can learn something from BPost. I hope UPS goes out of business

Consistently claim they made an attempt to deliver the package but no driver ever shows up and package is always delivered to pickup point. Paying for UPS home delivery is a scam.

customer service is bad, there is no mail, the phone is an ai agent that is really amateurish, can't believe this company still exists. everything is just too bad.

I took the afternoon off work to stay at home because the parcel required a signature upon delivery. No UPS delivery attempt was made at the delivery address and while waiting for them, I got a message stating that UPS was unable to deliver the parcel and the parcel was redirected to an UPS Access Point. It's not the first time I have issues with UPS but unfortunately the sender didn't have better options.

Dreadful.. say they've delivered but haven't. Just awful.

Chaotic experiences of (yet non-) delivery: no information on delivery day, re-programmation of delivery day on paper but not in reality, several days without communication, then re-programmation confirmed but nobody came, false informations put in UPS tracking web site, no way to speak with somebody on the phone. Simply a shame.

Terrible. The drivers lie about attempting delivery because they are too lazy to get out of the van. I took the day off work to wait for a parcel and was home the whole time. There is an intercom and they had my phone number but just pretended that I wasn’t home. There is always a problem when something is delivered by UPS. Amazon need to stop using them.

Very bad. Normally they would ship to my home. I paid for this. One day later I get the notification that home delivery is not possible. So they deliver to a parcel shop some kms/miles away. That's no way to do business.
Convenient and cheap for UPS, but the client has to adapt to a situation he did not ask and pay for.
Lazy delivery service if you ask me. There are way better delivery companies out there. Avoid UPS!