Very disappointing, frustrating experience with UPS…
Very disappointing experience with UPS not even 1 star to them.

My 20 kg suitcase containing personal belongings, clothes, groceries, medicines, and other essential items was lost during transit. After multiple calls and follow-ups, I received very little useful information about the actual location of my parcel. They said bag delivered at the UPS access point but there not received we are waiting from 09. june.

The customer service experience was equally frustrating. Most responses appeared to be standard template replies, with no clear explanation of what had happened to the shipment or what steps were being taken to locate it. Different information was provided at different times, creating confusion rather than confidence.

After a lengthy investigation, UPS informed me that the bag could not be found. A 20 kg suitcase is not a small parcel, and it is extremely disappointing that it could not be traced or recovered.

What was most frustrating was the lack of transparency and guidance throughout the process. As a customer, I expected clear communication, accurate tracking information, and proactive support but fail for all and now we lost the bag. Instead, I had to repeatedly follow up for updates and was often left without clear answers regarding the next steps.

Based on my experience, I am very disappointed with both the parcel handling and customer service provided in this case.