UPS Reviews 

I do not recommend  that you do business with UPS. I recently sent out a parcel from the UK to Germany, and it was a total nightmare! Throughout the last 8 days, they've been  consistently changed the status of the parcel from "on hold" to "released". The repeated lack of communication drove me crazy. 
I made numerous calls towards the support team and received just empty promises(lies). And the parcel is nowhere to be seen yet, which to me indicates that something is not quite right. I'm concerned with what they've done with my parcel, and wish for more professionalism from them. Moreover, they have told me to be "patient" whilst my valid concern towards the safety of my property is being completely overlooked... 

An absolutely dreadful company to deal with on every level, from communication to customer service.There are much better and reliable couriers out there to use. If you're still looking to use UPS, beware of their lies and rip-off. Avoid them at all costs!They charged me £39 import fee/documentation(brokerage fee?) for sending a gift, which was already done.What a joke and rip off!Never again this disgusting misleading business.

if there is zero stars i would really use it worse service and biggest delay ever for no actual or logic reasons

I Have Ordered 18 Orders From Amazon UPS Has Been Given the Task To Complete The Deliverys. The Supervisor At Amazon Stated That He Spoke To the UPS Representative & that They Had All My Orders On Their Trucks They Just Refuse To Deliver Them. I Have 1 Request to All Delivery Personal That They Push My Doorbell to Let Me Know They Threw My Order In My Yard, they Refuse To Comply NEGATIVE 100 STARS!!!

That entire company, from top to bottom, seems to be staffed by unreliable and lazy workers. I specifically took a day off to be here for the package delivery, and it's incredibly frustrating how easy it is for a lazy and unprofessional person to simply claim, "you were not home." I absolutely hate dealing with this kind of situation. If you genuinely dislike your job, you really shouldn't be doing it. And for upper management: if you plan on disregarding reviews aimed at improving your company, perhaps you should step down and allow someone who will perform better to take over.

Hands down the worst delivery company in Germany and maybe even Europe itself. Not a single time has it happened that the package was delivered on the day THEY themselves said it will be delivered. No notification. No new date of delivery. No nothing!

If i could i would give zero stars..they delay packages and the customer service are awfull,not so nice and they hang up in the middle od the conversations.

If I could leave a minus Star I would, UPS are terrible they delay shipments, ask for information thats already been issued with EDI data, even when we add 3x CI to a package they delay the packages for days and guess what, you can't speak to a human as that would be too hard. They send generic emails when contacted and DGAF about customers as they already had their $ at the front end.

I changed a delivery location of a parcel to a filiale. It got approved. I was ok with a day or two delay though two days passed yet the parcel has not arrived, waiting in the warehouse somewhere in the city. Also with an error message indicating that the item can not be delivered to PO box!? Who told them to deliver to a PO box? What happened with my approved request for it to be delivered to a parcel shop?

Absolutely the worst company I have dealt with ever. What is so hard about picking up and delivering a small parcel.

UPS are incompetent, avoid at all costs.

Great Support - but pls stop working with Hermes!

They fck up the whole experience with ur service. Lost parcels - no delivery. bad experience.

Zero level service , when i ask about my parcel then always time change statement and speak lie all people in this departments

Very disappointing experience with UPS not even 1 star to them.

My 20 kg suitcase containing personal belongings, clothes, groceries, medicines, and other essential items was lost during transit. After multiple calls and follow-ups, I received very little useful information about the actual location of my parcel. They said bag delivered at the UPS access point but there not received we are waiting from 09. june.

The customer service experience was equally frustrating. Most responses appeared to be standard template replies, with no clear explanation of what had happened to the shipment or what steps were being taken to locate it. Different information was provided at different times, creating confusion rather than confidence.

After a lengthy investigation, UPS informed me that the bag could not be found. A 20 kg suitcase is not a small parcel, and it is extremely disappointing that it could not be traced or recovered.

What was most frustrating was the lack of transparency and guidance throughout the process. As a customer, I expected clear communication, accurate tracking information, and proactive support but fail for all and now we lost the bag. Instead, I had to repeatedly follow up for updates and was often left without clear answers regarding the next steps.

Based on my experience, I am very disappointed with both the parcel handling and customer service provided in this case.

I have lived in Germany for years and UPS is by far the most frustrating delivery company I have dealt with.

The same problem keeps happening over and over again: I work from home, I am available the entire day, and yet I receive a notification claiming that a delivery attempt was made and that I was not at home. No doorbell, no knock, no phone call, no delivery notice. Just an update in the tracking system saying that I was unavailable.

What makes it even worse is that the parcel is often redirected to a pickup point that is far away and inconvenient to reach. Instead of receiving a home delivery service that was paid for, I end up spending my own time traveling across the city to collect the package myself.

I have submitted multiple complaints over the years, both to UPS and to retailers using UPS as their courier. Nothing seems to change. The responses are generic, the issue is never properly addressed, and the exact same situation happens again with future deliveries.

At this point, whenever I see that a retailer uses UPS, I seriously consider ordering elsewhere. A delivery company should deliver packages, not repeatedly claim that customers were unavailable when they were sitting at home waiting for the parcel.

Without question one of the most disappointing and unreliable delivery experiences I have had in Germany.

Worst service ever!!!
Every time I'm expecting a parcel delivered by them, they use the same system for avoiding the personal delivery & head the parcel to a pick up point. They send an email saying that they couldn't find me at home so they have to take the parcel to a parcel shop. And the very funny story is that they always say the same despite me being at home!!!They never ring, they never come!!They just send the same email every time!!!!They just don't want to provide the service I always pay for.... How ridiculous strategy! What an unprofessional unreliable company....

Dishonest and unreliable.

I ordered express, next day delivery on Tuesday, so that my delivery would arrive before I had to travel on Saturday. UPS sent a FALSE notification that my package was to be delivered on the Thursday. This did not happen, so they lied again that it would be delivered on Friday by end of day (19:00). On Saturday, after no delivery arrived, suddenly the status which had previously said that it was on the delivery van, reversed to ‚being prepared for onward delivery.‘. When they claimed it was on a delivery van, they had not even yet received it. I had my doubts when selecting them as the delivery option….NEVER again, if I have a realistic choice.

Extremely poor customer service. Called about an expedited delivery that was 4 days late (we paid extra for the faster delivery obviously). Customer service told me they can do nothing. Had to request several times myself that they would at least waive the extra fee for the „expedited delivery“. Ultimately told me I have to call again once the shipped item would be delivered. I asked them repeatedly to already initiate the refund as the package at this point was already 3 days late but they were not flexible enough to allow for that and asked me to call again! Absolutely ridiculous, especially after having to wait forever on the phone and after finally getting through to some human agent (the AI customer agent was not letting me talk to a human at first). One of the worst experiences ever. Avoid at any cost!!

Hands down the worst experience I've ever had with a delivery business.

1st Delivery Day:
- The driver doesn't even try to deliver my package, even though he is literally behind my building and simply lists as if I was not at home. Then he picks a CLOSED UPS Center to leave the package to.

Customer Hotline:
- As tragic as it can get. First you get connected to a spokesperson, possibly from India, that has no ability to help you further than read the order status (that you can see on your own) and to put a request for the ACTUAL GERMAN customer service to call me. After 2 hours I was called by some official that explicitly informed me that the driver will be notified to do the delivery and that I will be at home.

Day TWO:
Absolute same situation as DAY ONE but this time I was able to go directly to the driver (as he was yet again behind my building) and he told me he doesn't have the package in his possession ? How weird is that? Also the German customer service didnt even bother to call me and removed the package listing in general and I was therefore FORCED to contact the seller in order to make sure I was going to receive my order.

IF it was possible I would give them 0 stars. Do not choose UPS as a shipping company under any circumstances and save yourself the trouble and time.
HORRIBLE HORRIBLE HORRIBLE.

Absolutely horrible currier. Being a supposedly expert in delivering stuff, I am impressed how incompetent they are in living up to that. They mark that they have tried to deliver without success even though I have been home, now for the second day in a row because they "have tried to deliver". Fact is that they have never been here and their horrible AI phone assistant, once you manage to find the phone number, is useless. Use any other company to get your things delivered. Even delivery by carrier pigeon is more reliable.

According to the tracking information, a
delivery attempt was made on May 28, 2026. However, this does not meet the facts. My husband and I were both at home the entire day,
and no one rang the doorbell, nor was any delivery attempt otherwise evident, nor was a notification (paper slip) left in the mailbox.
The package was deposited at the UPS Access Point (8.5 km away). In response to my complaint email, I was assured that the package would be sent again to the recipient’s address. According to the tracking information, the second delivery attempt took place yesterday and it went exactly the same way as the first time. Meaning no one rang the doorbell, no
note was left in the mailbox, and the package was once again dropped off at the UPS Access Point.
I suspect that only the tracking status was updated, but no actual delivery attempt was made.