Hermes Germany  Reviews 

Delivery service is too bad, the person who deliver should have some manner where to keep the packet. Poor customer service

Very unprofessional company, eklig

Returned to sender because my address could not be identified — despite my full and correct address being clearly shown as the delivery address in my Zalando order.

No attempt was made to contact me or clarify the supposed problem before returning the parcel.

Very poor and shoddy service. Extremely disappointing and completely unnecessary inconvenience.

Scam!
They will stole your package!
You will be assisted by unintelligent person.

They tip on there system that your package is delivered, but you will be surprised that they were stolen. There is no package and they will never be responsible for this.

I dont know, why some company like OTTO still used this delivery company, or maybe they are also benefited from this kind of scam.

Then you will used they customer service, with an AI loop and with scripted answers for the people in front. Everything is undeniably catastrophic.

There are no words to describe the nervous breakdowns this company has caused me and people I know around me. Disgrace and shame

Very poor service. Hermes first informed me that my parcel would be delivered on 15 August, but at the last minute they changed the delivery date to 17 August without any proper explanation. My time is valuable too, and customers should not have to keep changing their plans because of unreliable delivery estimates. Delays can happen, but poor communication and broken delivery promises are unacceptable. I am very disappointed with the service and cannot recommend Hermes based on this experience.

The worst delivery company I ever seen.
Every time I get messages in morning my parcel is on way and the waiting all day till 9pm to receive message about my parcel was lost in van and will be delivered again second day.
Not recommended at all and I don't understand why companies use this poor service for delivery bc like this they will lost many customers just bc if hermes.

My dog would do a better job of delivering a parcel. Adress not found? So stupid. No other company has this problem

You guys are very slow . You have costed me alot. I regretted letting my seller ship with you . My seller shipped my iphone se 2 on 29th July 2026 For it to go to the vinted verification hub in Hamburg And today is 3rd August It hasn't Reached . This is my tracking code H1029500012593601049 . I even shipped something from Antwerp To Netherlands on the 30th Of July And It Had Reached But This One Is From Germany To Germany It Hasn't even reached Hamburg Wow Am Surprised

This company steals packages and refuses to resolve anything with you. I do not recommend them, and I will certainly be contacting a lawyer.

The worst courier ever!
Never choose Hermes!
They re just a bunch of uncoordinated idiots not communicating between their departments. Unable to manage and ever be helpful, Disaster!!!

I booked Hermes to collect six moving bags and paid €146 in advance through PayPal. The agreed collection on 14 July 2026 did not take place, even though my name was clearly displayed on the doorbell that day.

The collection was then promised again for the following day, but nobody came. I had to contact customer service several times and reorganize my entire journey, which caused additional costs of €93.98 for two ICE train tickets.

When the bags were finally collected, I was asked to pay the shipping cost again in cash, even though I had already paid through PayPal. I therefore paid twice for the same service.

I contacted customer service around two weeks ago to request a refund of the duplicate payment, but I have still received neither a response nor a refund.

This experience was extremely stressful, especially because I was in the middle of moving. I expect Hermes to refund the duplicate payment and properly address the additional costs caused by the repeated failed collections.

Absolutely horrendous, package was placed in the delivery vehicle, however it was never delivered. 10 days the delivery status has been stuck on "in delivery" with no updates. Needed the contents for an event and now left short handed.

Really terrible.

Very disappointing service. My parcel was due to arrive today, but Hermes delayed the delivery even though I paid for fast shipping through ASOS Premier. I’m leaving for holiday tomorrow, so this delay has caused a lot of inconvenience. Better reliability and communication are needed.

I have used Hermes before and everything used to be fine, with packages delivered on time. However, something terrible happened with my recent Zalando order (Parcel ID: H1024563575179901081).

When I received the package, it was heavily taped up, and not a single item from my original order was inside. Instead, the box contained only one Pull&Bear jacket that I never ordered. It seems the original contents were lost or stolen, and replaced with someone else's item.

I do not know whose fault this is—whether it happened at the warehouse or during transit—but this is an absolutely terrible and unacceptable experience. I have already informed Zalando about this issue. I am attaching photos of how the package arrived.

Again, I ordered something at Otto and they shipped it with Hermes - again. After a week or so, I checked and the tracking said that the package had been returned to Otto successfully. That is already the second time that Hermes did this with an Otto delivery (not with other companies, though). There was no delivery attempt at ours, nothing. So, I called Otto and asked for my used bonus points back. It needed three calls to finally finish a conversation with them. Two earlier attempts were disconnected prematurely for technical reasons - I assume.
They could not tell me when my points will be reimbursed after this failed shipment. I asked them if they can give or borrow me 40 points (worth 0,80EUR, I still had 210 points or so) so I could place another order with the same product using the same discount of 250 points (worth 5 EUR). I explained the urgency because the ordered soap bubble sets were needed for a birthday party to come. Time was getting short now after one week lost for a failed delivery by Hermes. They denied and the call was about to end. So, I summarized the two failures: a) failed delivery by Hermes and b) Otto not being able to get my points back or give me a small gift or credit to catch up with this delivery for an upcoming birthday party.
So, after that speech, the hotline person actually started talking about being able to give me a 5 EUR coupon. And then he explained that he is going to send it to me (are you sitting down?) by mail (so, by a real letter via snail mail). OMG, the urgency was still not understood. Miracle to come: I asked if I can get that by email instead for time reasons. He promised to check and we hung up. A few minutes later I received the coupon by email and was able to order again. We will see if this order comes through and in time.
Overall still very disappointing. When my free-shipping abonnement with Otto is over, I will stop using Otto for good.
Also, I will try to avoid Hermes as much as possible. I feel like they are the most unreliable delivery service in Germany.
Not recommended to buy into this kind of hassle and frustration with these two companies.

Beware when waiting for big deliveries. Keep your phone on and with max volume. Take the call straight away. The drivers won't ring at your door, they dont answer the phone and just drive away as soon as the call is done. According to the costumer service they will take a picture of the bell to say they tried to reach you, for their own liability, but this is obviously not true

Shocking, but I guess what do you expect when paying half of what Deutsche Post charges. Lost a package, no compensation, not even postage refunded :(. Labelled by accident a package incorrectly, unable to get the delivery address of them after multiple attempts. Horrendous service, would have given zero stars if it were an option. I will do my best to NEVER use them again.

Awfull, horiblle, if Zalando didnt choose Hermes i would never!!i wont buy from zalando from now on