DPD Pakketservice Reviews 

Pakket zou tussen 11:00 en 13:00 worden bezorgd. Om 12:30 staat er 'We couldn't deliver your parcel due to force majeure' zonder verdere uitleg of uberhaupt de vervolgstappen. Wat een achterlijke service.

One seller sent us a parcel via DPD or Express ONE. In our country, DPD, Express ONE, and direct4me cooperate. This is what happens:

-Their courier calls you in the middle of the day to ask if you are at home. If not, that’s your problem; your parcel goes to a Direct4me box. If you are at home but do not come to the front door, that’s your problem again, and the parcel goes to a Direct4me box as well.
-You receive an SMS with instructions on how to pick up your parcel at a direct for4mebox. You go there the next day, try your luck for about 30 minutes, and then something happens via Bluetooth. You get a message: “Your parcel is successfully delivered, thank you.”
-Sure enough, you don’t receive your parcel. You start calling the helpline. The help you get is like this: “We are A; our partner B is handling this.” You call B and get a message like this: “We are B; our partner C is handling this.” And so on.

The bottom line is: if you dare to say “goodbye” to your parcel, use this trio of services. This is not a one time experience...

This company/post is a piece of shit. Delivery drivers refuse to bring packages to my door, even when I’m home and open the door. They expect me to come downstairs, regardless of which floor I live on. I paid for home delivery, not to interrupt my work and collect packages myself. Please do your job properly. Your customer service is equally disappointing and does nothing to resolve these issues.

Absolutely the worst. My parcel didn’t arrive and they don’t even know where is it. And they’re not updating the customer with any information. The customer service also can’t speak English (despite being an international company)and told me to use French to interact with them. I paid 19euros alone just to get my parcel from the website I bought my stuff at and I’ve never had to pay this much money to a courier before. Not only they’re expensive. But also extremely unreliable and unprofessional. if you’re taking this much money,least you can do is deliver the parcel bc that is literally the purpose of the courier. That’s the only thing you have to do. And they still have no idea where my parcel is.

It is now the second time that high value goods haven't been delivered to my door, left by the roadside on my car bonnet, its a miracle that they haven't been taken!

As always, DPD drivers just deliver to pick up points and send "We missed you" notifications. Been home all day, no one rang at the door. They just lie. This has happened so many times with DPD. Worst delivery company ever.

A lot of time driver miss the delivery at my workplace or even my home....I have seen the driver stoping in front of the house and leaving a note as nobody home instead deliver the parcel....they miss the collections too...I was waiting for more than 1 week to collect a parcel every time it has been marked as licking or not ready...while were small rubber hoses...

The delivery of PC box was excellent: securely packaged, well protected and delivered safely. A truly professional service from start to finish. Highly recommended, five stars!

Would give zero stars if that was an option. DPD steal from packages and deliver empty boxes. Disgusting company who won’t even entertain a conversation and delete all comments and messages across platforms. Avoid at all costs.

Yet again apparently they TRIED to deliver but I gave them the wrong PIN. Called customer services and the described my house but said he tried to deliver??? I have been sat here all afternoon waiting. This is ALL THE TIME why are DPD so useless then lie about it!!!!!! I get put on hold for ages then she hung up on me as apparently I HAVE TO REARRANGE THE DELIVERY MYSELF!!!! so DPD loose my parcel and its my fault!!!

Always happy to recommend DPD. They keep me updated on delivery time and usually with a 1 hour window slot. Drivers have been courteous and friendly and helpful if packages are large.

A parcel was meant to be delivered to me yesterday. I spent all day waiting for it, then suddenly had a notification to say sorry we missed you!!! And a photo of someone else's house that they had tried!!!

I contacted DPD, they had no means to call the Driver to tell him of his error and I was told that all they could do was redeliver the next day.

Redeliver?!? They had not delivered to be able to redeliver.

I tried very hard to be as polite as I could but met with a stonewall and ZERO effort to put anything right, it was mighty difficult.

A delivery service should be able to deliver accurately and promptly. DPD fall far short of being able to do this. But don't worry folks they have a 'Concerned Department' What is their function? Well it seems like a cushy number because they achieve Nothing, have zero interest in customers and no need or want to put anything right.

I have suggested the Driver goes on a course to learn how to read address labels and how to navigate using SATNAV. My suggestion, they would pass to the 'Concerned Department.'

DREADFUL! I don't know why anyone in the world uses them!!!

I wish I could rate lower than 1.

Always when a company tells me they are gonna do dpd, I get so disappointed. The couriers are usually too lazy or too inept to bring the package to my address, so they want me to pick it up at a package point.

This time again, it keeps telling me they failed to deliver the package, and they left a note for me. But I have not seen any delivery driver.

Not delivered at the ageed time. The customer support service is terrible

DPD group Belgium offers really bad service. Yesterday the courier came and delivered a package. Great work. But for a new package today not anymore! “Address unknown” said the email. To reach our address it takes 1 kilometer extra and couriers cut their route short to safe time and energy! So now we have to wait till tomorrow and go to a pickup point. This has happened already four times. Once we filed a complaint. We did this from our address in Belgium and used our Dutch Vodafone mobile which then costs us 50 euro on our phone bill afterwards. The DPD website mentions only 0,30 euro a minute and we did not know about the extra costs. We had to wait a long time before somebody got on the line. It is probably not only the courier but also the money DPD pays them. Only profit seems to count.

Multiple days in a row I got message that my package will be delivered at XY time and currier did not even show up on my street. Not even message that he will not make it that day, only got rescheduled and next day same thing repeated. Seriously worst delivery company in the country. And when I wrote to customer support I just got told to F off and wait

Package retained for days in a depot, no one knows what’s happening. You call support and they don’t know either, the absolutely worst post service.

Worst experience ever customer service dont help either had to reschedule my delivery for a whole month very useless

Paid for special next day delivery and never received my delivery. Was lied to over the phone and they had no intention of sorting there mistake out. Totally unacceptable behaviour. I would definitely not recommend using dpd again instead try Royal Mail or even Evri as you will get a better service.

My parcel was tried to delivered at my place once but I was unfortunately not able to pick up the call because it was some Romanian number with which the driver called. Also, then I kept on taking updates from them every day for a week and they used to say that it will be delivered tomorrow but there was no redelivery made. And when I called the customer care the next day they are suddenly saying that the parcel is being sent to the sender as well. I also had some important stuff in it, which were really important to me for my studies abroad. This service was not at all acceptable. Very poor service.