DHL Reviews 

I just wanted to say what great customer service I had at Sint Maarten store.The agent Yaniris Richardson was very helpful and kind. She is a credit to your company and has made me a customer for ever. This women is one of a kind and her superiors need to know what a great person she is.

Useless company and I thought Evri were bad. Kept delaying delivery date, sent email saying tried to deliver when they hadn’t. Unable to speak to anyone. Very poor service

Worst currier company ever, never arrive on schedule, and there's always something going on

I ordered a package from Hoka and it was being delivered by DHL. The delivery driver called and said he will be arriving soon. I waited all day and then received a message saying no one answered the phone and no one was there when they came to deliver. First lie. Then they rescheduled the package for a few days later and the DHL driver called me and I sent him my address via WhatsApp, he said he would be arriving shortly. I again waited all day and then received an email saying because no one answered the phone and nobody was at home during the delivery it has now gone to a pick up point. Another lie. And up to now which is 4 days later they have not informed me about where the pick up point location is. This is not the way to run a business. I cancelled my order. Very disappointing service. Also I complained to DHL twice and received no reply.

Ordered something online from a reputable company . The item was shipped fast for next day delivery . I needed if a few days later so all good .
Dhl gave me a window of delivery but i was in work and their service doesnt seem to have a “ leave in a safe space “ option so i diverted it to a local service point .

6 days later they have failed and “delayed “ dropping off the item to the service centre . In the mean time i have drived 20 miles to buy the item i needed than wait any further .
The poor company i bought from now has to lose a sale , expect a retuned item due to this poor service from dhl . There are better more reliable couriers put there . Come on companies …. Dont use these rubbish couriers because they are cheaper . We dont mind payinf a little more for next day delivery .

They just suck, no need to explain what happened as their 1 star reviews speak for themselves. STAY AWAY

My package was completely flattened and broken by the delivery guy, they don't give a damn. I demand my money back! Greedy bastards. I made a case, they responded with "the package was delivered". I DON'T GIVE A CRAP ABOUT THE LATE DELIVERY, MY PRODUCT WAS RUINED AND CRUSHED UNDER YOUR DRIVER'S FAT ASS.

Worst service ever. Delay and interrapt my parcel for week, any apologize and compansate. Only broken package and toxic "youre welcome"

What terrible service from DHL again. I had to go out for the day and asked the neighbor if he wanted to receive it. "Yes, sure, I'll be sitting outside anyway." But a little later I get a message saying the delivery driver stopped by and was going to put the package in the pickup locker the next day but closed next day. Well, the delivery driver didn't even come by, and no delivery driver is visible on the camera footage either. Don't try to embarrass people, because that only leads to negative reviews.

DHL failed to deliver my shipment despite the correct address – Waybill 541172

Waybill: 541172
Piece IDs: JD014600012743 / JD01460001274

This has been one of the worst delivery experiences I have ever had.

DHL claimed that my delivery address was incorrect or incomplete, but the address shown in the tracking information is exactly the address I provided. I have received multiple DHL and other courier shipments at this same address without any problems.

I contacted DHL several times to explain that this is a professional mail forwarding company with staff available to receive parcels. I also requested a solution, but instead of resolving the issue, my shipment was simply placed on hold.

It appears that no genuine effort was made to complete the delivery or provide a practical solution. The handling of this shipment was extremely poor, customer service was ineffective, and the entire process has caused unnecessary delays, stress, and the real possibility of my shipment being returned to the sender.

For a global logistics company, this level of service is unacceptable. I expected professionalism, but instead experienced poor communication, lack of accountability, and an inability to solve a straightforward delivery issue.

I sincerely hope DHL improves its delivery procedures and ensures that couriers make reasonable delivery attempts instead of leaving customers to deal with avoidable problems.

Terrible.
I returned an item to Underarmour via DHL where it was received by them. Since then nothing - it appears to be lost and DHL does not respond to emails.
I wish I had read the terrible reviews of DHL.

All the time deliveries by DHL go wrong. Not once did it go well. They put packages in front of my door on the sidewalk, at 23.30 hrs. while I was home. I get messages not home but I am home, sitting next to the door.
Very bad company, I am never going to order something at a company that works with DHL. I even don't want to give 1 star but 0 star is not possible.

Incompetent employees pretending that nobody was home, even though they never showed up in the first place. And this keeps happening all the time. This time, though, the package was important. I had to cancel an appointment because of it, and in the end I neither received the package nor made it to my appointment. They hire random bums off the street, and this is the result.

Total amateurs.My shipment is not arrived after 2 weeks and i can not call for information,they don t have a call center and they don t provide available tracking number to follow the shipment.

pakket JVGL06405286001144171689

I was supposed to receive my parcel today between 17:30 and 21:30.

Then, at around 18:00, the tracking suddenly updated to say that DHL had “missed” me and that my parcel was being sent to a service point. This is simply not true. Nobody came to the door, nobody rang the bell, and there was no attempt whatsoever to deliver the parcel.

What is even more frustrating is that when I tried to find out which service point my parcel was sent to, there was no useful information available.

It is very clear that the driver either did not want to complete the delivery or was trying to save time by skipping the address altogether. Why offer delivery time slots if customers are expected to wait at home while DHL does not even attempt to deliver?

DHL made a massive customs clearance error on my shipment (Waybill: 3626599480). The shipper invoiced the item in UAE Dirhams (15,325 AED), but DHL’s brokers negligently submitted it to U.S. Customs as $15,325 USD. This resulted in an absurd $1,600+ duty bill for a $4,170 camera. I have emailed proof of purchase to duty_disputes (at) dhl.com, but the automated phone system repeatedly hangs up on me. I need a corporate escalation agent to process this Post Clearance Modification immediately and release my package.

Had my package deliver in a box. I never received a code to open it. Contacted dhl, got a chatbox to ask for a new code. Got back that my email was incorrect (was not!!) and that they made a case to investigate.
Never heard from them until my package was picked up for return to sender.
Contacted dhl again, this time chatted tot a person, sho said there was never a case made.
She ended the chat without hesitation and help!

... I'm really getting tired of this...
"We missed each other, we are forwarding your package to a DHL ServicePoint"
big lie... they didn't come by here... there wasn't a note with ''sorry we missed you" in my mailbox... it happens often that they go straight to the pick-up point... because that is easier for them... but that is not the intention because I paid for home delivery
there is no logic in this... why can't they just take it to the ServicePoint on the same day instead of 1 day later...instead of the next day.. then I would have minded it less, ..because it is literally across from my house...
So that means I have to wait 1 day longer... well, actually 2 days, because there was a delay...

Many people have this problem too, meaning this is not the first time and it won't be the last.

AVROTROS Radar has even made a video about it.

The video is on YouTube and is titled "Pakket direct naar pakketpunt terwijl je gewoon thuis bent".

Edit:
I had the option to change new delivery time and could choose to have it delivered home the next day instead of picking it up.... let's hope they do their job properly this time...

Update 2: The package has finally been delivered, unfortunately by a very unfriendly delivery driver... DHL, shame on you!

I had a package coming with DHL. DHL kept me posted of when my package would arrive. I then received a delivery notification but did not receive the package. The delivery was to come to my shop in krommenie and I was open all day. It never arrived and DHL are not helping look for it. It was not delivered and it has simply disappeared. No further customer support communication nothing, so disappointed.

I had a very disappointing experience at Sigma Success in Bussum.

On my way to an important business meeting, I stopped by the store to send an urgent document via DHL. The employee was unfriendly and told me he couldn’t help because he didn’t have a printer. He insisted that I should have printed the shipping label before coming to the store, so I had no choice but to go back home.

Because the document was extremely time-sensitive, I even canceled my business meeting to deal with the situation. Once I logged into the DHL website at home, I discovered that what I had been told was simply not true. DHL gave me a QR code, which is all that was needed for the store to print the shipping label.

I returned to the store with the QR code, and suddenly the employee had a working printer and was able to process the shipment without any issue.

The whole experience wasted a significant amount of my time, caused me to miss an important business meeting, and could have been avoided if I had been given accurate information from the start. Whether the employee didn’t want to help, the result: poor customer service, misleading information, and a complete lack of professionalism. I would not recommend this location