UPS Reviews 

I was waiting for an Apple repair shipment box which was to be delivered by UPS I won’t bore you all with the 3 days of lying , incompetence and sheer amateurism with this company. I have no idea why Apple use them as there is no live tracking also. I will never use UPS if possible in the future

They stole parcels , and latter mark as delivered but fun fact mark as delivered to rotterdam and i live 90km from there and they dont agree with me , client service phone is terrible

Packet should've been delivered to pickup box. After 7 days UPS could not get the necessary "authorization" to deliver the packet and it was sent back to sender.

I had a very disappointing experience with UPS. I was expecting a parcel from Skechers, and my delivery address was entered correctly on my order.

For two weeks, I received misleading tracking updates and no clear information about where my parcel was. Then, to my surprise, I received an email saying the parcel had been delivered. When I checked the proof of delivery, it had been delivered to a completely different location outside London, even though I live in London.

After waiting for weeks, I still never received my package. The lack of communication, inaccurate tracking information, and delivery to the wrong address were extremely frustrating. This experience has been a complete waste of time, and I have had to request a refund instead.

Based on my experience, the delivery service was unreliable and handled my parcel very poorly.

the delivery to locker in the street was delayed by two days and still not yet delivered with so many strange errors done by UPS, now i had to change the delivery address which the customer service mentioned it will take more two days

Avoid UPS in the Netherlands at all costs. Their service, website, and support are among the worst I have ever dealt with. "Last updated
The package is still in transit and we are actively working to determine the new delivery date." 15/07/2026
21:40
In transit Arrived in the centre Eindhoven, Netherlands

4th times that UPs fails to deliver my package ! I was home waiting they never came! They simply always go to their pickup point where it is super far from my place and only available at limited time and date!! Why you let this … company to continue working in NL!?

UPS confirmed the delivery of an important, high-value package for July 15, 2026, between 11:15 AM and 1:15 PM. I took the day off work specifically to receive it. The delivery never arrived during the confirmed window. Yet, UPS claims there was a failed delivery attempt at 11:40 AM. This is an absolute, brazen lie. I wasted a day of leave because of a lazy, dishonest courier. Never again with UPS!

I paid double for UPS express shipping, but the package failed delivery 5 times—even to their own certified Access Points. The seller refuses to help or refund, telling me to just wait. Complete lack of responsibility.

Hi!

I had a very good, better said GREAT experience with the customers service of UPS! very polite and very helpful and very complying!

And change of address and things of that kind went very smoothly!

The delivery was very fast and prompt.

I recommend UPS in general and UPS Netherlands in particular!

So thanks heaps UPS and keep up the great work!

Cheers!

I sat at home all day waiting for this package. They did not try and deliver, just took it to a package point and pretended I wasn’t home. When I called, they said they would deliver the next day. A week later I am waiting. I email customer service, and they tell me they don’t know when they will try deliver again. This has happened so many times with UPS. How can PostNL and DHL work perfectly fine with no drama, but so consistently UPS fail to do their job.

Avoid UPS in the Netherlands at all costs. Their service, website, and support are among the worst I have ever dealt with.
​My delivery has been a disaster. After failing to deliver to my home, they accepted my request to reroute the package to a pickup point, then cancelled that request without warning. When I stayed home the next day to ensure I received it, they failed to show up again. After several calls to support where they promised to fix the situation, they sent me a notification saying my package was ready for pickup. When I arrived at the specified location, they didn't have it. Instead, my package was sent to a random, incorrect address. I am still waiting for a resolution.

Appalling service. My parcel was received by them on 28/6. Following an initial confirmation of delivery on 2/7 i have received a 'exception notification' (whatever that is!) or reschedule email every day and have now been told that it will be delivered on 10/7. Don't actually believe i will see the parcel tomorrow! Impossible to get any sense from the chat function or to get through to a representative by phone. I've known other delivery companies to be slow but this is worst by far. One star is generous!

promised to come on a fixed day and then proceed to come before that and not give any tracking information

Lied about attempts to deliver. They say its second attempt but we know from ring door bell not the case. We have ring door bell. Asked for parcel to be delivered in safe place. They refused. Useless company not up to modern standards.

Really the worst parcel delivery service in NL by far, actually not worth even 1 star:

1) basic delivery process very cumbersome and slow, especially when not at home;
2) on top of that very unclear, inconsistent and even conflicting communication in writing (paper note), email and app:
3) to complete the very poor experience, the app and website are not aligned, VERY unfriendly and terribly slow.

Even other poor parcel delivery services (will not mention names here) are much better in all 3 domains. Why can't these Americans not imitate the example of their European competitors better. UPS is really destroying the customer experience of the companies that were stupid enough to contract UPS's "services".

They did not deliver an important package on two different days! Each time saying they came but they never did. When we called their service agent to explain how urgent it was the agent promised it would still be delivered today in 2 hours. Now its far past that time. Their office is closed and won't be open till Monday. Meanwhile we are leaving the country! Horrible.

UPS the worst mob - dumped my parcels at a dumping shop after I am waiting at home all day - they did not even ring my bell! They dont take customer service . SO HERE GOES !!!!! UPS I AM NOT COLLECTING MY PARCELS FROM YOUR DUMPING GROUND SO DO WHAT YOU WILL ! I HAVE TOLD MY COMPANY I BOUGHT FROM EXACTLY YOUR APPALLING BEHAVIOUR SO YOU DO WHAT THEY TELL YOU N OT ME. EITHER YOU DELIVER TO ME OR RETURN TO SENDER AND THE COMPANY WILL HATE YOU LIKE I DO. THE MOST ATROCIOUS COMPANY FOR DELIVERIES, THERE WAS EVEN A PORTER HERE TO COLLECT BUT THEY DROVE PASSED.

Never had a good experience with UPS. They only once delivered the package to my door. All the other deliveries were falsly marked as "not home". In reality UPS saves money by delivering all packages to an acces point.