vito bonafede

these guys are always on time, always communicating and always have a smile, they are the best for shipping and home delivery

Alway communicate alway on time. Great

It's the worst delivery service I have ever had. Package was due morning of the 22 May, driver said he came to deliver and stated i was not in. I spent the full day at the delivery address so I assume he went to the wrong address or is not telling the truth. I have since this morning called the support desk, firstly a robot who took up lots of time on each call then eventually spoke to agents, i had four calls like that and then its passed 18:00 so they closed. What can I now do. I am traveling and need the package so can't wait for tomorrow. Useless and I will never use this company again and I will tell all my friends. I get many packages and 90% come with BPost, they arte amazing on time and communicate, thus lot at UPS can learn something from BPost. I hope UPS goes out of business

great service, shipped on time and speedy, great ordering system

This is the second review about one order, this company Alltricks just have no idea how to assist a customer and deliver customer service. My order has still not been fulfilled even after my escalation and Alltricks giving me my shipping costs back( i would rather have had my goods delivered on time). They have still not got back to me after numerous emails. My delivery of order number 260121T073366159 is now more that a week late and no communication as o when I will get my shipment. The one package arrived today but the expensive bicycle is nowhere to be found. Can someone just ask a senior manager/director to do something.

I have had a week of major issues with a delivery of goods to my place, however there is always someone that goes the extra mile. There is an individual from Geodis that is highly focussed on customer satisfaction and does what ever possible to help a customer. I would like to congratulate, Alexandre Marchand,
Responsable Service Relation Client Adjoint
Distribution & Express, France who is from Geodis for his efforts in solving my delivery. Thanks

What fantastic service. Reading all the reviews on DHL you would think they are shocking....well I have a very different experience. And on numerous occasions, but this one was just amazing. Great communication, delivery on time and date as communicated. The fact that there is a great storm in Estepona today and lots of warnings to stay in doors these folk just delivered. Fantastic, thanks and well done.

What wonderful service from these guys and great product. Promised a delivery with 8 working days and it arrived within 5 working days, the communication by it shipping agent DHL was on point, well done and thanks.
And this shipping was from northern Europe to the most southern point of Spain...wow.

I am incredibly disappointed with the customer service I received in relation to the delivery of my high-value packages. The order information is as follows: order number 260121T073366159, shipping/tracking number: XW226461929JF, lack of care and communication from the customer service team is completely unacceptable.

I have been trying to track down my packages for days without any luck. I do not get any real feedback on the process or situation, Every time I send a mail to your contact email address for an update, I get limited or no help and very poor responses. It is clear that the customer service team does not prioritize resolving issues or providing satisfactory solutions.

This experience has left me feeling frustrated and undervalued as a customer. I expect more from a company that handles high-value packages and I am extremely dissatisfied with the level of service I have received.

I strongly advise others to reconsider using this company for their sporting goods needs, as the lack of customer service is a major red flag. This experience has been a major letdown and very frustrating process and I hope that improvements are made to prevent others from going through the same frustrations. I would sincerely hope that i get a real answer to all my mails and that I eventually get give a firm date and time of delivery of my packages.

while pricing is great and product range is good, the website fantastic, they have no customer service, you can not track your delivery and they do not get back to you. worst experience ever, I would tell peple to avoaid them

all work out so well, thanks

while they have great prices and a great product range they have no idea about shipping, tracking and helping a customer.

Only issue is the information of the delivery. Otherwise great

Can you please ask
Me in English. I order two tyres and they come separately. Different days so I must wait twice. Why not ship one shipment

Your reply does not
Fix the issue. Announce the fact that there could be two or three or even four shipments. If I want 4 different tyres in one order you ship four times. The savings sometimes is not worth the hassle

Shocking service, they promise and do not deliver, i called them and they promised delivery by Friday, well the delivery has yet to come and it seems as if the delivery has gone to the wrong address and i will never know where it is and when i will get my order....just terrible service and they do not answer there mails at 'contact'

I just don't get these guys, I got wrong parts one on each of two orders and I have sent them numerous emails but they keep coming back and asking me for information that they already have, what is wrong with these folk!!! I have sent them photos on three different occasions but they still can't read the part number which is very clear

i still have no feedback from these guys, spent a lot of money with you but nothing ....

i got wrong parts and missing parts, i also never get to speak to anyone that I can get answer from. Very bad