The car pick up and return was quickly and smoothly. Škoda Karoq is clean and comfortable, but completely unsuitable for the mountainous roads of La Palma. The car with its 1-liter engine is completel... See more
Company replied
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Review summary
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Reviews shaping this summary
Collection of the car was excellent. Lovely young lady in the office was great really helpful and very efficient. The car was poor quality Hyundai i10 automatic. Lots of damage on the car some of... See more
Company replied
A returning customer of the company, loves the fast and efficient handling. Most of the time I got good/reasonable vehicles. A few times there were vehicles with relatively high mileage or a very sti... See more
Company replied
Everything When Well, easy Handling I Receive the Discount when I want to Pick-up the car - Only Sad Point - I received the Discount because Brother car in Another Class what the Tell me when Toldme... See more
Company replied
Company details
Written by the company
✓ Alquiler de coches en Canarias ✓ Oficinas en los aeropuertos de Gran Canaria, Fuerteventura, Lanzarote, Tenerife y La Palma ✓ TopCar.
Contact info
C/ Los Peregrinos, 29. Urbanización Industrial El Goro, 35200, El Goro - Las Palmas, Spain
- +34 828 913 118
- hello@topcar.es
- top-car-hire.com
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommended
Although I didnt get the class of car I had booked, the alternative was fine and had no issues. Collection and return were friendly and efficient. Location, at TFS, was ideal. I was reassured as I had ordered the extra insurance. Car had plenty of cosmetic marks at collection, but was not untidy. Also at collection they said if this replacement car was not OK, I could change, but I didnt need to. Overall, would recommend and will use again next time.
20 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for taking the time to share your feedback! We are pleased to hear that, despite the initial vehicle class change, the alternative met your needs and that you enjoyed a friendly, efficient experience at Tenerife South Airport (TFS).
It is great to know that the extra insurance gave you peace of mind and that our team made sure you had the option to swap vehicles if needed. Providing helpful and reassuring service is very important to us.
We truly appreciate your recommendation and look forward to welcoming you back on your next trip to Tenerife!
Best regards,
The TopCar Team
Ease of getting vehicle very trouble…
Ease of getting vehicle very trouble free only thing.wrong very long walk to get vehicle.used many times and prefer old .method of getting car from underground car park ,very good.and clean vehicle highly recommended
5 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you very much for taking the time to share your feedback and for being a loyal customer! We are delighted to hear that you found the pickup process trouble-free and that you were pleased with the cleanliness and condition of the vehicle.
We also appreciate your honest note regarding the walk to collect the car. We take all feedback about our pickup procedures and parking arrangements seriously as we continually look for ways to make the experience as convenient as possible for our returning guests.
Thank you for your high recommendation and continued trust in TopCar. We look forward to welcoming you back again soon!
Best regards,
The TopCar Team
Easy pickup & drop off
Easy pickup & drop off, but just watch for the car rentals return signs, it's the Bottom floor of the multi storey car park and the roundabout you exit off is busy
18 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you very much for taking the time to share your feedback! We are delighted to hear that you found the pickup and drop-off process easy and smooth.
We also greatly appreciate your helpful tip regarding the location of the car rental return on the bottom floor of the multi-storey car park and the busy roundabout—insights like yours are wonderfully useful for future travelers navigating the area.
Thank you for choosing TopCar, and we look forward to welcoming you back on your next visit!
Best regards,
The TopCar Team
I use TopCar for last 5 years with no…
I use TopCar for last 5 years with no issues.
Always get the extra insurance.
10 July 2026
Unprompted review
Reply from TopCar
Estimado cliente,
Muchas gracias por su fidelidad durante estos últimos 5 años y por compartir su experiencia con nosotros. Nos alegra enormemente saber que siempre ha tenido un servicio impecable y sin inconvenientes.
Agradecemos también que destaque la opción de contratar la cobertura adicional, ya que es la mejor manera de viajar con total tranquilidad y disfrutar de las islas sin preocupaciones.
Es un auténtico placer contar con clientes como usted. Esperamos seguir acompañándole en sus viajes durante muchos años más.
Atentamente,
El equipo de TopCar
Top Car was Tops!
Top Car was able to upgrade us to a larger vehicle with no problem. The van was great and gave us no issues. The staff were very friendly and accommodating. Thank you!
11 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you very much for taking the time to share your review! We are thrilled to hear that our team was able to upgrade you to a larger vehicle and that the van provided a smooth, trouble-free experience for your trip.
Our staff always strives to be as friendly and accommodating as possible, so your kind words mean a lot to us.
We look forward to welcoming you back on your next adventure!
Best regards,
The TopCar Team
Excellent from start to finish
Excellent from start to finish, thank you!
8 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you very much for your wonderful feedback! We are absolutely delighted to hear that everything was excellent from start to finish. Providing a seamless experience is always our top priority.
Thank you for choosing TopCar, and we hope to welcome you back on your next trip!
Best regards,
The TopCar Team
Reply from TopCar
Dear Customer,
Thank you so much for your great review! We are delighted to hear that you found the booking, check-in, and check-out processes easy, and that you were satisfied with your car.
Providing a smooth and hassle-free experience is exactly what we aim for. We look forward to welcoming you back on your next journey!
Best regards,
The TopCar Team
Super Cover only covers scratches
Charged me £160 for the super cover and it only covers the external parts of the car. External being scratches and scrapes, everything else including engine, frame, mechanical damage is all with yourself despite the high cost of "Super Cover". They are demanding over £1,000 from me for the damage that was incurred when their handbrake failed one hour after leaving the car parked and subsequent left damage to bonnet and radiator area. Apparently only got 72 hours to pay before legal action.
Got a reply back from TopCar stating their T&Cs apply, however one of my main complaints was that their representative when they offered me the cover assured me that their Super Cover meant that so long as I brought back the car full of fuel and the keys then there will be no further costs. No pictures needed, no damage costs, nothing. He also said that he would send on the T&Cs. He lied about this too.
I have since engaged in communication with Top car, but they just keep telling me that the car is sound and that they sent me the T&Cs - they cannot provide me with any evidence to back this up, I just have to believe them - like I did when I took out the Super Cover.
They are still threatened with legal action if I don’t pay over £1,000 with the next 24 hours for something that I don’t see as my fault ( faulty handbrake), and I cannot afford.
My account number is T455041.
3 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your feedback. We are sorry to hear about the situation regarding the damage to the vehicle and understand your frustration during this process.
We would like to clarify that, as stated in our general rental terms and conditions, our Super Cover provides extensive protection—covering aspects such as bodywork, mirrors, and glass—but it is not an all-risk insurance policy that covers all scenarios, as there are specific exclusions designed to ensure the proper and responsible use of the vehicle. Specifically, components such as all internal mechanical systems are excluded from coverage.
Regarding your comment about the handbrake, we must emphasize that all our vehicles undergo rigorous safety and technical inspections prior to delivery to ensure that all mechanical and safety systems are in perfect working order. However, we take your feedback very seriously and are currently working on improving our team's communication to ensure that our policies and coverages are always explained in the clearest way possible.
Best regards,
The TopCar Team
TopCar – Initial Impression
Dear TopCar,
Unfortunately, our experience with TopCar has already been somewhat disappointing.
Today, at approximately 13:30, I collected a Toyota Aygo, registration number 1669 MVP, as specified in my rental agreement, from your Tenerife location.
When collecting the vehicle, I requested both the rental agreement and the vehicle damage report. The TopCar representative informed me that these documents would be sent to my email address. Upon reviewing the rental agreement, I noticed that the vehicle damage diagram had not been completed and that no pre-existing damages were recorded.
Before driving the vehicle and immediately after collection, I conducted a thorough inspection and identified several damages and signs of wear that were not documented in the rental agreement.
The observed damages include:
• Scratches on the front bumper (IMG_0662.HEIC, IMG_0663.HEIC, IMG_0664.HEIC, IMG_0665.HEIC)
• Dent in the right rear door (IMG_0666.HEIC, IMG_0716.HEIC, IMG_0717.HEIC)
• Scratches beneath the left headlight (IMG_0718.HEIC)
• Multiple scratches around the left rear wheel arch (IMG_0667.HEIC, IMG_0668.HEIC, IMG_0669.HEIC, IMG_0674.HEIC, IMG_0675.HEIC, IMG_0676.HEIC, IMG_0677.HEIC)
• Scratches on the right front door (IMG_0670.HEIC, IMG_0671.HEIC, IMG_0672.HEIC)
• Scratches and scuff marks on the alloy wheels/rims (IMG_0673.HEIC, IMG_0680.HEIC)
• Scratches around the tailgate and rear lights (IMG_0678.HEIC, IMG_0679.HEIC, IMG_0689.HEIC, IMG_0690.HEIC, IMG_0691.HEIC, IMG_0692.HEIC)
• Scratches on the panel surrounding the left rear wheel (IMG_0680.HEIC)
• Scratches on the left front door near the window (IMG_0681.HEIC, IMG_0682.HEIC)
• Scratches on the right-side mirror housing (IMG_0730.HEIC, IMG_0731.HEIC)
• Damage underneath the vehicle and around both front wheel areas (IMG_0714.HEIC, IMG_0715.HEIC, IMG_0705.HEIC)
• Scratches, scuff marks, and inadequate cleaning inside the vehicle, including the luggage compartment and front seats (IMG_0684.HEIC, IMG_0698.HEIC, IMG_0699.HEIC, IMG_0704.HEIC, IMG_0705.HEIC, IMG_0711.HEIC, IMG_0720.HEIC, IMG_0734.HEIC, IMG_0735.HEIC, IMG_0736.HEIC)
We have made several attempts to report these issues through the communication channels provided by TopCar.
Unfortunately, our efforts have been unsuccessful:
• Emails sent to TopCar appear not to be received or processed.
• The contact form on your website repeatedly returns an error message. We attempted submission six times using different browsers and devices without success.
• We also attempted to contact your customer service by telephone on two separate occasions, remaining on hold for approximately ten minutes each time before the call was disconnected.
Given these circumstances, we have been left with very limited options for documenting the condition of the vehicle and ensuring that these pre-existing damages are properly recorded.
It is concerning that customers are unable to reliably report pre-existing vehicle damage through TopCar's standard communication channels without encountering significant difficulties.
Please find the photographic and video documentation of the vehicle's condition at the following link - combining the following three parts and removing empty spaces:
Part 1: https: // drive.google .com
Part 2: /drive/ folders/1RuCiv9-migvn-09NfgoafIamOZ8Sj_Yw
Part 3: ?usp=sharing
The folder contains photographs and videos documenting the pre-existing damages and other relevant issues identified immediately upon collection of the vehicle.
We kindly request written confirmation that these damages have been registered as pre-existing and that they will not be attributed to my rental period.
Rental Agreement Number: T459852
Thank you for your assistance. I look forward to receiving your confirmation.
At this stage, we have rated our experience with TopCar as 3 out of 5 stars, as the issues described above may be the result of technical problems rather than company policy. However, our final assessment will naturally depend on how TopCar addresses and resolves this matter.
Kind regards,
Jakob Nielsen
14 July 2026
Unprompted review
Reply from TopCar
Dear Jakob,
Thank you for your feedback.
We would like to inform you that we have already contacted you directly via email to address all your points and clarify the status of your reservation.
As mentioned in our email, you have our Super Cover insurance included, which means you have full coverage and no financial liability for any external or cosmetic damages. Furthermore, our team remains at your complete disposal should you need any further assistance or wish to share any additional details with us directly.
Kind regards,
The TopCar Team
Outstanding exOutstanding experience with TopCar Lanzaroteperience with TopCar…
Outstanding experience with TopCar Lanzarote
We had an excellent experience with TopCar Lanzarote from start to finish.
The staff were exceptionally polite, friendly, professional and helpful. This is especially worth mentioning because we arrived to collect the vehicle outside regular working hours, and despite that, everything was handled calmly, efficiently and with a smile.
Every question we had was answered clearly and kindly. We were also advised to take photos or record a video of the vehicle before driving away, which we found very transparent, fair and professional.
The car we received was clean, in very good condition and fully functional. The rental agreement was sent to us by e-mail immediately and was clear, precise and easy to understand. We followed all the instructions stated in the agreement, and everything went exactly as it should.
Returning the vehicle was also very simple and well organized. We reported our arrival, a staff member inspected the vehicle, and the whole process was quick and stress-free.
The deposit of EUR 1,200 was returned within only three days, which we consider very fast and professional.
As an additional positive gesture, we were also given a 10% discount for our next rental, which we truly appreciated.
Our final conclusion: TopCar Lanzarote fully deserves our recommendation. Excellent service, professional staff, clear communication and a very positive overall experience.
Keep up the great work — we will gladly rent from you again.
3 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so very much for taking the time to share such a detailed and wonderful review of your experience with TopCar Lanzarote! We are absolutely thrilled to read your kind words.
Our team works hard to ensure that every step of the rental process is smooth, transparent, and stress-free—even when picking up a vehicle outside of regular working hours. Knowing that our staff's professionalism, the condition of the car, and the quick return of your deposit met your highest expectations is the best reward we could ask for. We also highly appreciate your mention of our recommendation to take photos or videos, as we always aim for total transparency.
It was an absolute pleasure having you as our guest, and we hope you thoroughly enjoyed your time exploring the beautiful island of Lanzarote. We cannot wait to welcome you back soon and help you make the most of your 10% discount on your next adventure with us!
Keep enjoying your travels, and see you next time!
Warmest regards,
The TopCar Team
Reply from TopCar
Dear Customer,
Thank you very much for your great review! We are delighted to hear that you enjoyed our competitive prices, good service, and that the pickup and return process was smooth and easy for you.
Our main goal is to make your car rental experience in the Canary Islands as hassle-free as possible, and it is wonderful to know we succeeded.
We look forward to welcoming you back to TopCar on your next trip!
Best regards,
The TopCar Team
Everything Went Well
Everything When Well, easy Handling
I Receive the Discount when I want to Pick-up the car - Only Sad Point - I received the Discount because Brother car in Another Class what the Tell me when Toldme a Receive Discount.
Anyway all good Top car, easy to Deal with
7 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so much for taking the time to share your review! We are absolutely thrilled to hear that you found our service easy to deal with and that everything went smoothly with your car hire in the Canary Islands.
Regarding the vehicle category, we always strive to provide the exact model or group booked. When operational adjustments occasionally happen, our priority is to find a fair, immediate solution—such as the discount applied to your rental—to ensure you can continue your journey comfortably. We truly appreciate your understanding and positive attitude.
We look forward to welcoming you back to TopCar on your next trip to the islands!
Best regards,
The TopCar Team
Great value for money
Received a free upgrade. Got my deposit back quickly. Very happy with their service. Great car and great value for the money.
Only downside is was that I paid an additional 57 dollar transfer fee on the deposit (to my bank, not to TopCar) and the pick process took a lot of time since I was sent to the wrong pick up point.
3 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you very much for taking the time to share your feedback with us!
We are absolutely delighted to hear that you enjoyed the upgrade, found the car to be of great value, and received your deposit back quickly. Providing a high-quality experience is always our goal.
However, we sincerely apologize for the delay during the pick-up process due to being directed to the wrong location. We know how frustrating it is to deal with confusion right after arriving, and we will review our arrival instructions and signs to ensure they are as clear as possible for future guests.
Regarding the fee, we completely understand your frustration. As you mentioned, this is a fee charged directly by your bank (often for international transactions, wire transfers, or currency conversions) and is unfortunately completely outside of our control.
Thank you again for your valuable feedback. We are so glad that, overall, you were very happy with our service, and we look forward to providing you with an even smoother experience on your next trip!
Sincerely,
The TopCar Team
I am very happy to be a Customer of…
I am very happy to be a Customer of TopCar. Team is very supportive and helpful. I had an issue (not caused by me, but seriously impacting return policy). TopCar team took my extraordinary request with maximum care and resolved the problem in a fast manner!
11 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so much for your kind words and for being a valued customer of Topcar! We are absolutely thrilled to hear that our team was able to assist you with so much care and resolve your extraordinary request in such a fast and helpful manner.
For us, delivering a supportive and close service is always a top priority, especially when unexpected situations arise during your car hire in the Canary Islands. Knowing that we could turn a potentially difficult situation into a positive experience for you is our greatest reward.
We look forward to welcoming you back very soon on your next visit to the islands!
Best regards,
The TopCar Team
Really deserved that name .Topcar
Really deserved that name .Topcar , 5 days i rent the car ,very smooth with no problems brand new car for 140£ . Staff very nice even they didn’t check on the end if the car is good or not or if is been refull with petrol.Highly recommended.
6 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so much for your highly recommended review and for your kind words! We are absolutely delighted to hear that we lived up to our name during your 5-day rental.
Knowing you enjoyed such a smooth experience with a brand new car at an excellent price makes us very proud. We always aim to make the return process of your car hire in the Canary Islands as quick, trusting, and hassle-free as possible, so you can enjoy your journey until the very last minute.
It was a true pleasure having you, and we look forward to welcoming you back to TopCar on your next visit to the islands!
Best regards,
The TopCar Team
Pick up and return was ok, but the car was too weak.
The car pick up and return was quickly and smoothly. Škoda Karoq is clean and comfortable, but completely unsuitable for the mountainous roads of La Palma. The car with its 1-liter engine is completely too weak. It is even dangerous, as the car stalled on a steep hill even when driving in first gear. If the drivers are less experienced, they can be seriously injured.
22 June 2026
Unprompted review
Reply from TopCar
Dear Customer,
We are pleased to hear that the pick-up and return process was quick and smooth, and that the Škoda Karoq met your expectations in terms of cleanliness and comfort.
We sincerely appreciate your observations regarding the engine performance on an island with such a unique and demanding terrain as La Palma. Undeniably, its roads feature very steep inclines that require careful driving.
For future visits, we highly recommend exploring the variety of engine options and higher vehicle categories available on our website before booking. This will allow you to select the model that best suits the specific routes and terrain you plan to travel. Our team will be delighted to assist you in choosing the most comfortable option for your trip.
Thank you very much for your time and your valuable feedback. We look forward to welcoming you back very soon.
Sincerely,
The TopCar Team
Overall good experience
Overall good experience, what I didn’t like was the car interior which was dirty and sticky. I had to clean it a bit by myself as it was unbearable to not do it. Much more effort and interest needs to be directed towards interior cleanliness.
4 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for taking the time to share your feedback. While we are glad to hear that you had an overall good experience, we sincerely apologize for the condition of the car's interior.
Receiving a vehicle that is dirty and sticky is completely unacceptable, and we deeply regret that you had to clean it yourself. This certainly does not reflect our standards, as cleanliness and hygiene are top priorities for us. We have immediately forwarded your comments to our cleaning and quality control team at the office to ensure that much more effort and attention to detail are directed toward interior cleaning moving forward.
We truly appreciate your constructive feedback, as it helps us address areas where we need to improve. We hope to have the opportunity to provide you with a completely spotless experience on your next visit.
Sincerely,
The TopCar Team
Easy and fast service
Easy and fast service. The costs were transparent, with no hidden fees.
We arrived a little earlier than our scheduled time, but we still only had to wait about 15–20 minutes before receiving the car.
The car was perfectly clean and in excellent condition. The child seats were clean as well. Returning the car was also quick and hassle-free.
A big plus was that they didn’t try to push any unnecessary extra insurance on us. They also spoke German.
Highly recommended company!
The only downside was that the security deposit was actually charged to the credit card instead of just being pre-authorized. Unfortunately, my credit card statement closed that same week, so the amount was included in the bill. It was, of course, refunded afterward and appeared as a credit on my card.
11 April 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you very much for such a detailed and positive review! We are thrilled to hear that you enjoyed our transparent pricing, the cleanliness of the vehicle and child seats, and our hassle-free return process. It is also great to know our team was able to assist you in German.
Regarding the security deposit, we sincerely apologize for the inconvenience caused by the timing of your credit card statement. Because we process the deposit as a charge and issue an immediate refund upon the safe return of the vehicle, the overlapping with your bank's billing cycle can sometimes cause it to appear on your monthly statement before the credit is applied.
Thank you for highly recommending us, and we look forward to welcoming you back on your next trip!
Sincerely,
The TopCar Team
The process of booking to pickup was…
The process of booking to pickup was very seamless. The Car was waiting as we arrived and we proceeded on our Holiday all within 20mins.
Very happy with the customer service..
Very polite and helpful.
I’m a good driver but I still allow for the most insurance available, which gives everyone peace of mind.
Hand back to the airport at Gran Canaria was again easy and professionally handled.
As I said, well recommended.
Will use Top Car again.
Mark Thorne
3 July 2026
Unprompted review
Reply from TopCar
Dear Mark Thorne,
Thank you very much for sharing your experience! We are delighted to hear that the entire process, from booking to pickup at the Gran Canaria airport, was seamless and that you were on your way within 20 minutes.
It is great to know that our customer service met your expectations and that our premium insurance option gave you full peace of mind during your holiday. We also appreciate your kind words regarding the smooth return process.
Thank you for your high recommendation, and we look forward to welcoming you back on your next trip!
Sincerely,
The TopCar Team
I dont recommend renting from them
I dont recommend renting from them. The car we rented last week had been dragged down a wall and looked horrendous, it then broke down. We were without a vehicle for a day and had to use taxis to get around to our pre booked events before getting a replacement. Now Top Car has deducted £116 from our deposit for the €30 of fuel we couldn't top up in the broken down vehicle as we couldn't get it to a fuel station before it was collected because it wouldnt start. The staff were not helpful, they told us to claim on our insurance (which doesnt cover not topping up the fuel) and the topcar website chat system is an AI bot that ends the conversation and doesnt deal with the issue to transfer you to a person that can.
Topcar customer service is terrible, we were inconvenienced, had to spend money on alternative transport and were charged for problems with their vehicle that was out of our control
UPDATE 16-07-26
I have attempted to contact top car via the method in their response and their website again failed to raise a case, provide me an email address or put me in communication with a representative. My review remains the same, this company are just looking to RIP YOU OFF and their customer service is abysmal.
9 July 2026
Unprompted review
Reply from TopCar
Dear Daniel,
Unfortunately for the name you provide we could not find your reservation to contact you and learn more about what could have happened. We invite you to contact our Customer Service Department (https://top-car-hire.com/contacto ) to learn more about your case.
Best regards,
TopCar Team
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