CICAR Reviews 

Cicar is a great car rental company. I've rented from them several times. Booking online in advance keeps the counter process minimal, and returning the car is super quick. I've always been able to pay with a debit card, which is a must for me.

Good company, the best you can get in the Canary Islands.
The process is very simple, no money upfront and no ridiculous deposits.
Also insurance covers quite a lot of things without hidden stuff and as long as you are not reckless you'll be fine.
Both checkin and checkout process is quite smooth and fast.
Plus is a local company in the Islands which definitely helps the local economy rather than the big usual companies.
Totally recommended.

Absolutely outstanding experience with Cicar! The booking process was quick and easy, the staff were incredibly friendly and professional, and the car was in perfect condition—clean, comfortable, and reliable. Pick-up and return were smooth and hassle-free. The pricing was transparent with no hidden fees, which I really appreciated. I explored the whole island without any problems thanks to their excellent service. I highly recommend Cicar to anyone visiting Tenerife. I will definitely rent from them again. Thank you for making my trip even better!

My first time renting a car and flying from the UK Tomorrow. Quick easy efficient and with it being my first time I wanted to contact them to make sure I’ve got everything correct and I’ve been emailing Echedey who has been absolutely fantastic and helpful, 10/10 would recommend alone

Eight days in Tenerife, three CICAR vehicles, two breakdowns, five hours of my holiday spent waiting at the roadside. Here is what a CICAR rental actually looks like.
I reserved an Opel Astra Automatic, advertised as new. What arrived was a Peugeot 3008 with nearly 80,000 km on the clock. I took it anyway.
It lasted one day. Halfway across Teide National Park it went into limp mode, started running rough, and threw multiple engine fault codes. I got it into the cable car car park and killed the engine before the damage got worse.
What followed was the part I would like anyone considering this company to read carefully. I called three times and was given three different arrival estimates by three different operators: first 1–2 hours, then 20–30 minutes, then the admission that a recovery truck had only just been located and was still over an hour away. Four hours in total, in a dead car, at altitude, in direct sun. We lost a lunch booking, a dinner booking, and a paid quad excursion. Nobody from CICAR ever acknowledged the delay or explained it.
The replacement, an Ebro S700, was handed to me as an "upgrade." It is listed at the same price as the Peugeot on CICAR's own website. Six days later its key fob failed completely and I spent another hour waiting for a third car.
CICAR's assessment of what all this was worth: €25.58, a refund of one day's rental.
And then there is the fuel deposit, which they still have. Their own staff member at the return kiosk confirmed to me in person that it had been released. It never arrived. I have now asked them twice, in writing, to state the basis on which they are withholding my money. Both times, silence. They will answer an email that lets them apologise; they will not answer one that asks them a question.
For the record, I followed every fuel instruction I was given, including on vehicles that were immobile and waiting to be craned away.
Rent from CICAR and you are betting your holiday on a fleet that failed me twice in eight days, a roadside assistance line that will tell you whatever gets you off the phone, and a customer service team that stops replying the moment the conversation turns to refunds.
I am pursuing this through my bank.

With Cicar there are never any problems, always works perfect! Highly recommend them!

empresa super serie y veloz
Estupenda !!!!

Great experience! It was one of the more expensive options but with all the negative reviews from cheaper companies I decided to stick with a recommended one that didn’t require a huge security deposit. The whole process was super easy- booked online and reserved pick up within an hour, went to the check in desk to pay and show our licenses, got a secondary driver for free (a 25 yr old which was way more expensive to add than me, a 30 yr old, everywhere else we checked), she said we were fully covered and there was no upselling, then were given the keys and off we went. The car was fab and we returned it hassle free. It was a bit of a pain because it was 11pm and the signage was a bit confusing as to where we drop the keys because multiple Cicar kiosks were closed at that time, but we literally just parked it where we’d collected it, handed back the keys and confirmed we’d filled up the tank and that was that. No extra charges, no stress, and all staff members we spoke to were friendly and helpful. Definitely worth spending a bit more for the peace of mind!

Excellent Experience. Top quality vehicle and very simple collection and drop off. A zero stress experience and knowing all insured including excess within the rate is great piece of mind when driving abroad. Already booked a vehicle via Cicar for our next trip and they will be my go too in the Canaries going forward. With all of the above Cicar were also the most competitive cost option as well. Zero complaints and would highly recommend.

They provided me with a vehicle that was as good as new. I really appreciate the care and professionalism shown at all times. I recommend them 100%. Everything was 10/10.

Very disappointing experience with Cicar.

I booked a rental car in advance and selected a pickup time of 1:30 AM through their website. The system allowed me to choose any time, even during the night (for example 3:00–4:00 AM), without any warning that the office is actually closed between 2:00 AM and 7:00 AM.

This is extremely misleading – if the system allows you to select a pickup time, it should mean the service is actually available at that time. Customers should not have to search through the website to verify basic information that contradicts the booking process.

I also provided my flight number, which suggests that delays would be monitored. However, due to a flight delay, I arrived at 2:45 AM and found the office closed. As a result, I was forced to wait around 4.5 hours during the night at the airport until it reopened.

After waiting all night, when I finally reached the desk, I did not receive even a basic apology for the situation.

Unfortunately, the problems did not end there.

The car I received was in very poor condition:

no windshield washer fluid,

worn-out wipers making worrying noises and not cleaning properly,

coolant level and engine oil below the minimum level,

dirty interior with an unpleasant smell,

engine struggling, vibrating when warm and lacking power even on slight inclines.

The vehicle clearly felt worn out and far below what should be expected for a rental.

Additionally, I was given a car with only 1/4 tank of fuel, despite having a long drive (around 46 miles) to my accommodation, which meant I had to stop for fuel immediately after an already exhausting night.

I contacted the company regarding these issues but did not receive any meaningful response to my last email.

Overall, this experience reflects a lack of responsibility and very poor customer care. The booking system is misleading, the vehicle quality was unacceptable, and the handling of the situation was disappointing.

I would strongly recommend reconsidering before booking with Cicar.

The process is very simple.

Used them for a 3 day car rental on Lanzarote (Playa Blanca). Dealt with a really nice bloke, the process was amazingly simple, they collected from our hotel, gave us an upgrade, and it all seemed pretty cheap! What's not to like. By a mile, the best car hire experience I've had.

Clear rules, fast processing, full insurance for cars, no payment in advance, extra driver included.

Every time I return home I use Cicar, they are by far the best car hire company on the island.
No credit card needed you can pay cash with no deposit, every hire is fully comp and how much fuel is in the vehicle on pick up bring back the same.
I would highly recommend this company.

I rented a car in Tenerife and my experience with this company was very disappointing.

The first issue was the lack of clear instructions for returning the car outside of working hours. The information I received was very confusing and incomplete. At the airport, I even spoke with other customers who were told something different (that there was a key drop box in the airport), while I was given almost no guidance at all. This created unnecessary stress at the end of my trip.

The second issue, and the main reason I am giving one star, is their fuel deposit policy. I was charged a deposit for the fuel level at pickup, which I had no problem with. I returned the car with the same fuel level as required, so I expected a prompt refund.

However, I returned the car on February 19th and did not receive my refund for a long time. After a few weeks, I contacted them and was told they could not process the refund to my credit card. This raises a serious concern — if I hadn’t contacted them myself, would they have ever informed me?

I then provided my bank details as requested and waited. I sent multiple follow-ups and received a reply on March 5th saying that their administration department was behind schedule and that the refund would be processed “in the next few days.” After that, I received no further responses despite several emails.

Only after I informed them that I would report the case to ECC (European Consumer Centre), the refund was suddenly processed.

If it takes over a month and the threat of a formal complaint to receive a simple refund, this indicates serious problems with their internal processes. I can only imagine how much worse the situation must be during peak season.

Very disappointing experience overall.

I want to preface this review by saying that the rest of the experience I had with CICAR was excellent. The booking process, collection from Morro Jable port and transfer to the Jandía office to pick up the car, and the general return process was easy and stress-free.

However, I was very disappointed and frustrated when I realised in security at Fuerteventura airport that I did not have some of my valuables (specifically a Nintendo Switch, several games, controller, and charger). I knew 100% that these items were in the glovebox, as I realised the night before in the hotel, that they were there when I was packing my bags for my flight the next day. This was the last place I left them, as I checked the glovebox when I removed some other items (water etc.) from the car that night. I then set a reminder in my phone to take them out of the glovebox before driving to the airport. I must have not set the reminder correctly as my phone didn't notify me.

I returned the car at 10:33am (it wasn't due to be returned until 12:30pm). Around 11:40am I called the CICAR main central office. I explained the situation to the woman. I was made fun of, but I did admit it was very stupid of me to leave the items! I was told I would have a call back by someone from the CICAR office at the airport. I said I might be on my flight by then, and so a voicemail or email would be better.

I had a call back from someone from CICAR in time (because my flight was delayed), before boarding my flight at around 1pm. The person said they had checked and cleaned the car, but he told me that he did not find any items. I definitely left the items in the glove box, because this is why I called before my flight. Perhaps they were taken from the glovebox in the hotel car park overnight.

The person on the phone confirmed that the car had not been delivered yet to another customer. The staff member was very unprofessional and ended the phone call abruptly, without answering my questions about the name of the staff member who checked the car and whether the correct car had been checked. I understand that it was very careless of me to leave these items in the glovebox, and it may not have been possible to get them back if they were there, but I personally felt that the attitude of the staff I dealt with were unprofessional considering the stress of the situation.

Anyway, the lesson of this story is please remember to remove your valuables from the glovebox of your hire car before returning it!

We used cicar on 3 different Canary Islands. On each hire the whole experience was brilliant. Pickup and drop off were simple and hassle free. Cicar don't charge CDW so no hidden charges or pressure to purchase, or them seeking any minor scratches to overcharge you. They don't even take a deposit!! Pre paid full tank was reimbursed within 2hours.
Very good cars, clean and newish.
Highly recommend, and will definitely use next time.

THERE IS NO STRATEGIC IN THIS business. We waiting 2-3 hours and the people who works “cicar” are laughing.