Record go Mobility Reviews 

Utterly shocking. Lazy, slow staff. Wandering around to do absolutely anything other than give people their keys for the hire cars. Pathetic company.

Poor signage on arrival at the airport to know where the pick up point is. All the other Car Hire company's signage is visible.

I became a victim of the Car Hire return damage scam that is prevalent in the press. I was charged €730 for an alleged damaged passenger lock and a scuff on the underside of the bumper. The Car was full of dents and scratches on collection.

First and important for me, the cost of car rental was fantastic value. There was a queue to get the car at Malaga airport but I assumed that was mainly because there was a big demand for their cars. I had one query during my hire period, regarding keys drop off - this query was answered promptly and helpfully. My deposit for petrol and insurance was returned very promptly and this was a pleasant surprise.
Based on my experience I would definitely recommend Record go.
Dave Hudson

Disgusting experience with record go at Malaga airport. Waiting over 3 hours to pick up your prepaid rental car is unexcusable, luckily for me in the future I will never experience this trauma again as after reading many reviews this practise seems the norm at record go Malaga and therefore I will not book with them again.

We never received our deposit back from May 2026, Faro office in Portugal. There is no phone number to ring, just an email address. They have just ignored all of our emails.

The car was exactly what we booked (very unusual) and we a had no problems with it. Record Go where around £100 cheaper than others but it took took 2 hours from arriving at the desk at Malaga airport to getting in the car, and this was on a Sunday evening. The lady at the desk said it is always like this. So how much do you value your time?

Don't be naive when renting cars, take pictures before hand etc, there was a few dints but they did't care, I think because they were under 5cm. They also take a fuel deposit.

Without doubt the worst car hire experience I've ever had.

Our British Airways flight was delayed by 3.5 hours, which was completely outside our control. After finally arriving at Malaga Airport, we then had to wait almost two hours to collect our car while travelling with two young children.

They have a ticket system which doesn't really work and then another step before you actually speak to anyone.

When we were eventually served, the employee was rude, dismissive and unprofessional. He refused to provide his surname or allow us to speak to a manager said he was a supervisor. He even suggested we would be charged a fee because our flight was delayed and accused my wife of being a liar. At one point he said, "I was going to help, but now I'm not." I also witnessed him speaking disrespectfully to other customers. We eventually got the car and spoke to a manager who was trying to help everyone. I submitted a formal complaint to expedia and record with no response from the company and a £25 voucher from Expedia.

To make matters worse, after returning the vehicle with a full tank of fuel, I was charged €106.64 for fuel and a further €24 refuelling service fee. I have disputed these charges and asked Record Go to provide the return inspection report, photographs and evidence to support them again with no response.

The whole experience, from collection to after the rental, was stressful and completely unacceptable. I will not be using Record Go again and would strongly advise others to consider alternative car hire companies.

DO NOT RENT FROM THIS COMPANY. We rented a car from Record Go. The brakes were not working properly and screeched every time we tried to stop. The car had scratches/marks all over body. We took pictures of all the additional marks, as they suggested, that were not noted on the paperwork they gave us. I took 25 pictures of the car and all the extra marks. This made no difference and they still charged us for damage (£625) that we didn’t make even though we had all the photographic evidence which showed the date we picked the car up. The Bank insurance I called (Lloyds) told us that this is a very common theme with this company. My advice is to steer well clear as they are completely untrustworthy. Lucky I had insurance.

Really good Service

I returned the car on Monday with a full tank, but Record Go still charged me €15.99 for fuel and €24 for refuelling, even though the Sants office later told me this was a system error.

On Tuesday, customer support knew nothing about the issue. It is now Wednesday, I still have no proper response, and the refund showing in Revolut is not for the full amount wrongly deducted.

Their complaint form only sends automated replies and it is extremely difficult to speak to anyone who can actually resolve the problem. Completely unacceptable.

Record Go Mobility Olbia Branch. What can I say about them? An hour after the plane landed (although I had to cross the terminal, cross the parking lot and wait a bit for the shuttle car) I received the car, a new Toyota Chr, with very few scratches (unimportant having full insurance from them. The car was a class higher than what I had booked but the person at the counter was very kind and would have been happy to have it and offer it to me. The pick-up process was extremely fast, under 10 minutes (it's not my first time renting a car, but it's the first time everything has gone so fast! The handover process was even faster, oh, but you have full insurance from us, you filled the tank, Yes, have a good day, a handshake and that's it. With this review I would like to thank the employees and their exemplary behavior!

Terrible car rental company, do not recommend them.
First, they deducted deposit even after they sent confirmation that it will be returned and I will not be charged. I’m trying to contact them already for 2 weeks, but no response even to an official claim.
They issued a penalty invoice for key loss despite that they were returned with a currier. Again complete silence from their side, no answer, no explanation. Nothing!
So, if you don’t want extra headaches, please don’t use their services!!!!!!!

Terrible car (it shakes) awful company. Supposed to be a Ford it’s some SWM sh!t cheap car.

Car hire company’s are always a con but this is poor even by car hire standards.

Massive queues at desk

Got to the barriers and not able to get out - after 45 mins talking to the gate controller my only option was to leave the children / cases in the car, go back into the airport terminal back to the joyful desk attendants and get the registration added to some system. 2 hrs and lots of stress later we were finally let out with an
Impolite fook you from the car company.

AVOID

There are loads of other car sharks at Alicante!

Rubbish, charged for very old scratches on plate number. I simply didn't see it.arrogant staff ,experience worse than any company.

My flight from Vilnius to Catania was cancelled only about two hours before departure because Catania Airport was closed. As a result, I was physically unable to arrive at the Record Go office and collect the prepaid rental car.

Immediately after the cancellation, while still dealing with the situation at the airport, I repeatedly tried to contact Record Go by phone. I could not get through or receive any effective assistance. I also sent emails explaining the circumstances and asking either to move the reservation from Catania to Palermo, where we eventually managed to fly, or to refund the prepaid amount of €628.48.

This was not a voluntary cancellation and not an ordinary no-show. The airport was closed, the flight was cancelled at the last moment, and reaching Catania was impossible for reasons completely outside my control.

Despite my repeated phone calls and emails, Record Go has not provided a meaningful response or proposed any solution. The car was never collected, the service was never provided, and the company has kept the full payment.

In an emergency situation, I expected at least basic customer support and a fair attempt to resolve the issue. Instead, I was left without a car, without assistance and without my money.

Based on this experience, I cannot recommend Record Go Mobility.

Dont go here for hiering a car. It took us more than one hour standing in line. Bad service and bad explaining why we had to wait.Rude desk officer as Well.
Will never come back and Will not recommand to anyone!!!

We rented a car back in June 2026 in Barcelona. We had to wait 2-3hours till we got the key. Customer service unavailable on the phone so don’t even try to phone them.We got the key and they haven’t even showed us the car or check it with us for any damages. We had to sign the paperwork’s before we even seen the car. Of course there were damages on the car and it wasn’t marked on the paperwork they made us sign. If I wouldn’t have extra insurance I’ve had to pay that “damages”. I don’t recommend this company at all!!!!!!!!

Please avoid this company no matter how cheap. The queue at Barcelona airport is taking 3-4 hours. The slow lady at the desk says their ‘systems are down’ but NO communication. Do these people not realise how this can ruin a family holiday? Very, very poor.

3hrs without service and then them lying about there internet down whilst them using there phones do not go to

Terrible place! Don’t rent a car here!
Payed for a week in advance, payed extra for at rental company in the airport of Malaga.
When we wanted to get our car we there where 50 numbers before us. After waiting about an hour only 5-6 numbers where handeled.
Waiting time would be in excess of 6-7 hours.
Ended up renting at SIXT, wonderful service and had a car within 15 min. The clerk at SIXT told me airport security have to come by every day because of frustrated customers at Record Go.
Clearly a business plan get paying customers to forfeit their voucher and no option to get a refund because for their policy.
Scam all the way!