OK Mobility Reviews 

TERRIBLE TERRIBLE experience with OK Mobility. The whole situation was handled unprofessionally, and the customer service was incredibly rude.

We arrived later than planned because of a delay. When we got there, we were told that because we were late, they had already given our reserved car to someone else, despite the car was already prepaid!! They also claimed they had no other cars available in the category we had booked.

Our reservation was non refundable, so even though we already paid for a car that they had simply given away, our only option was to take a different car that we did not want, at double the price!! We basically had to pay twice because they gave the car away, the one we had reserved and paid for.

To make the situation worse, the replacement car already had some minor damage when we received it. We assumed this had been documented by the company as you would expect from a professional car rental agency. They didn’t give us any documentation relative to the rental… Later they accused us of causing the damage and charged us a huge additional amount for it!!
This is probably something they regularly do, cashing out constantly additional money from any client.

The entire experience was absolutely horrible. We paid for a car we never received, were forced to pay more than double for a car we didn’t want, and were then charged again for damage we did not cause.

The attitude of the staff, was terrible. They were rude, dismissive and extremely unprofessional.

I would not trust OK Mobility!!!

In our hour of need. The customer service staff at Alicante airport stood up to the plate. At 2 o’clock in the morning on the 06/09/26 when they were due to finish. They gave me the best possible deal and as I have health and mobility issues Ruben Darzio wheeled me to directly to the car and then waited to direct me out of the car park. He’s without doubt credit to your company.

Marseille
What can I say about this Carhire Company that hasn’t already been said. The number of 1/5 reviews should be a warning to all. We arrived at check in and were told if we wanted to have a full insurance it would cost €300+ more than the carhire itself. We had Basic Plus + Full Damage & Theft Protection and so were confused by the outrageous price.
We declined and went to pick up our car.
In the carpark we found a filthy Corsa that had been keyed full circle of the body work. The hubs were scratched and cracked and there were various rusty prangs on the front bumper. By this stage we were exhausted and because the carhire supervisor had used all sorts of panic tactics we decided to take it anyway. The inside wasn’t too bad, however the car kept pulling to the right on the duel carriageway. Obviously it had been bounced off the pavement a few times considering the state of the hubs. We paid good money for a decent car and what we got was a defaced mess which needed the wheels aligned. It beggars belief that a hire company would have the brazen cheek to hire a car in this state and charge full price. I know people will say that we should have refused to take it, but I am partially disabled and the thought of walking all the way back to the scare tactical bloke on the reception in the heat exhausted me. Also there were only 2 other cars in the Parking Lot and they didn’t look much better. This company has got to be the worst car hire company we have ever used and as such we will never use them again.
Take a look at these little beauties, never mind the steering problems.

I turned up after a ATC delay to pick my hire car up only to be told my car and insurance were now cancelled and I would have to take out a new contract costing €200 for the car and €410 for the insurance they then put it down on the electronic paperwork as a upsell implying I agreed to a upgrade which I hadn’t
Beware give this company a miss they will scam you for every penny they can

On arrival on 24 Aug at Bordeaux airport the office was in chaos due to the IT system having been down for the 2nd day. After a significant wait I was subjected to an intense hard sell of their excess insurance claiming the one I held was insufficient - which it wasn't. Having got over that obstacle my credit cards were refused as they didn't carry my full name: in the contract it does initially state "the main driver must be in possession of a Credit Card in their own name when picking up the car". Having only ever had credit/debit cards with initials and surname and never experiencing issues with any vendors (including car hire worldwide) I was dumbstruck. As I was able to show them my passport and driving licence there was a direct identifiable link to the credit cards but this was still not enough. The ultimate irony was that a Chase debit card showed my full name but under their rules this card was inadmissible. However, I could get the car if I paid 150 euros for their insurance policy (with a card that wasn’t valid for payment of the deposit). The only alternative was to cancel the booking and rebook elsewhere - having spent over an hour there already and not wanting to waste money I was forced into buying the insurance. While I accept the contract does later state "Cards must have the full name of the main driver" this has, as mentioned above, never been a problem. With the time spent waiting and failure of their IT surely some discretion could have been applied. To my mind this is a cynical ploy to ensure their excess insurance is taken and that agents receive their commission.

Due to my expected late arrival (a known delay on my outbound flight), I spoke to the Murcia Airport office and advised them that I would need to collect my rental car the following morning. The office closed at 20:00 and my flight didn't land until just before 21:00. I said I would be there the next morning within an hour of them opening and that I still wanted the car.

They told me that this was fine but there was a "contract reactivation fee" of 60€ as it will go down as a no show. I agreed as this is my fault but again I confirmed that I still wanted the car and I would be there the next morning at 09:00. They also advised that I "may" have to pay an upgrade fee if my reserved car is not available... This is where the alarm bells rang and I knew I was going to be stung for more money.

Despite being there within 1 hour of reopening, and having told them I would still collect the car the day before, I was told that there were no cars left in my category, and I would have to have a bigger car at a cost of an additional 330€ for the 17 days of my rental. Lets ignore the fact that I have used OK for the past 7 years and I'm on first name terms with the staff in the office; I had exchanged messages with the team, telling them I would be there to collect the car first thing the next day, which they had acknowledged.

Looking in the app which at the counter, I could even book the original car, for less than the upgrade cost, but I was told it's not possible and would take a minimum of 4 hours to prepare and supply.

I reluctantly paid and went to collect my new, upgraded car, to find it parked amongst 3 cars that were the same as my original booking.

This charge was nothing short of a rip off and the staff knew it, put this down as the new Spanish car rental scam! The staff started playing dumb and suddenly not understanding what I was saying the moment I questioned the decision. Such a shame to treat a customer like this especially when there was advance dialogue.

Good price for a good car, didn't have to wait long at the train station pickup point.
I have used this company many times, the only time I had a long queue was picking up from the airport so if you have the option picking up in the city go with that.

Excellent customer service.
Excellent car.
Thank you so much.

Rented in Palma. The rental went smooth enough. But I returned the car 3 weeks ago and still have not received the certificate that it has been returned and checked. All I got was we will email you once the car has been checked. So as it stands I don't know if they are going to claim I have damaged the car. They are holding my deposit and won't respond to me. The big issue this can cause is if they do put on some mysterious charge my private hire car insurance may not cover it as you only have a short period to claim and it's already 3 weeks.

The experience was fine, but the cancellation of my car reservation made through Booking.com was caused by both companies and I was retained a significant amount of money.

First time using these guys
Got to say fantastic service from pick up to drop off
Would definitely use again
⭐️⭐️⭐️⭐️👍🏻

Fast delivery and simple process to pick up the car.

Do not use! Booked through EasyJet, had to pay for insurance again at the desk before they would give me the car AND paid for a secondment driver never added to the rental agreement even though we had all the relevant documents.

Pre-read your hire documents and check-in information before you arrive and you should have no problems. I knew exactly what additional cover they would offer me, what deposit I would need to pay and which documents I needed to bring.

Always check the damage they have recorded before driving away. They emailed me the damage document after check-in, so it was available by the time I reached the car.

I would also strongly recommend taking photos and/or videos of the car at both pick-up and drop-off. That gives you evidence if there is ever a disagreement about damage.

Fortunately, I had no accidents during my trip and received my deposit back within 24 hours of returning the car.

OK Mobility would have received 5 stars from me, however…

They push very hard to sell their premium cover. There are several levels of cover, with different deposits and costs, and the amount of information given at check-in could easily confuse or worry a first-time hirer.

I was also told that I currently had no cover and that I would have to purchase additional cover to be insured. My understanding is that car hire companies must include the minimum legally required third-party insurance in the standard rental price. If that is correct, I think the way this was explained to me was misleading and unnecessarily alarming.

For a first-time hirer, I can see this being quite intimidating and potentially leading them to purchase cover they had not intended to buy.

My advice is simple: read the different types of cover before you check in, understand what is already included, know your excess and deposit, and decide beforehand whether you want additional cover. That way you can make an informed decision without feeling pressured at the desk.

Overall, my actual rental experience with OK Mobility was smooth, the car return went well and my deposit was refunded quickly. I would definitely book with them again. My main criticism is the pressure and lack of clarity around the additional insurance.

Stay away from them . 04/09/2026 booked car from tia airport for 23:30 I was there 23:40. The little office was with open window and me and some other customers waiting in case they will come in few minutes. After 30minutes 00:00 I tried to call them but the phone was dead and then I called booking.com from where I make the reservation. The answer : You were late you lost the car. And if you don’t have an evidence you arrived 11:30 you won’t get any refund. You had to get a picture 23:30 with closed office . Thank you have a good night.

Large additional fees which exceed the entire rental cost

HORRENDOUS COMPANY, DON'T USE THEM. DAYLIGHT ROBERRY

Flight delayed - they close at 2am. Stayed in the Airport all night waiting for them to re-open and surprise surprise, when they did reopen, although the car was right outside, they would not let me continue because its was the next morning so i was marked as a 'no show' by their system EVEN THOUGH they closed! COMPLETE ROBBERY!!!! They kept 23 days worth of my car rental because my flight was delayed and they closed their shop 9min before I arrived there!

I am a regular customers of OK mobility in Spain, I've rented more than 20 times from them however, they have become ATROCIOUS. I asked the attendant in the shop to apply discretion given my loyalty and the fact i had no control over the flight delay, she giggled at me!!!!! and said, 'it not matter how many times you rent'

Customer service is horrendous, no response to complaint in over a month. Staff at the new office in the car park at Alicante airport are terribly exhausted, rude and careless.

We had paid for 23 days rental but our flight was delayed and when we arrived the rental office was closed and the alleged 'customer service person' told me I should have read my contract!

The no-show clause is enforced without any care or consideration for their customers circumstances. It is simply a money grabbing exercise. No doubt they subsequently also re-rented the car thus making a fortune in the process.

I found WIBER who surprise surprise were considerably better than OK mobility and the cost was less than 1/2 what i paid OK Mobility to rob me. God knows why I have rented from these scammers so many times. Actually they used be OK but now they are NOT OK!

Shame on you, OK Mobility! I arrived at your Milan Malpensa branch with a valid, fully prepaid booking (Ref: 10886574) worth 768.00 €, and your staff had the audacity to refuse my car or demand cash payments for a service already paid in full. Because of your unacceptable behavior and leaving me stranded at the airport, I was forced to rent another car from Sixt (Rental Agreement: 9045823639) out of my own pocket to fix your mess, costing me 1,108.22 EUR in rental fees (with a total card hold of 1,408.22 EUR). Treating customers this way is pure theft and fraud. Expect full legal action and recovery of all expenses. My formal complaints to the Italian AGCM and ECRCS are already moving, and you will be held financially responsible for every single cent!

Poor service and complaint handling

Our OK Mobility rental car broke down during our holiday. A replacement was offered, but collecting it required around four hours by taxi and train, which was not practical. We did not refuse a replacement.

We were left without a car for the final five days, had to rely on public transport and incurred a €225 taxi fare to the airport.

Most disappointing was that OK Mobility took over two months to respond to my complaint, eventually rejecting it.

A breakdown can happen, but I expected much better assistance and complaint handling.