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Vax UK Reviews 

68,632
•
TrustScore 4.5 out of 5

4.7

Appliance Store
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Review summary

Created with AI, based on recent reviews

Looking at 13,659 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient next-day delivery and impressive product performance, noting that vacuums and carpet cleaners offer powerful suction and handle pet hair effectively. Furthermore, people often highlight the exceptionally helpful customer support team and the ease of setting up their new machines. However, some reviewers were not happy with certain aspects of their purchases. A number of consumers mentioned that the appliances felt a bit heavy and harder to manoeuvre than expected. Additionally, a few individuals experienced frustrating issues with delivery logistics or reported that specific parts seemed somewhat flimsy.

What people talk about most

Product

Reviewers highlight positive aspects of product performance, noting excellent suction power, effectiveness... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast next-day arrivals... See more

Quality

Customers had positive experiences with quality, highlighting that the products are powerful, easy to use,... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m really impressed with my Vax Hoover. It has excellent suction power, picks up dirt, dust and pet hair really well, and makes cleaning the house much quicker and easier. It feels well made, is e... See more

Rated 5 out of 5 stars

Well its truly a fantastic carpet cleaner. I honestly can't believe the dirt that came out of my carpets !. I usually have them professionally cleaned every summer but thought why not get your o... See more

Rated 5 out of 5 stars

Wonderful value for money with the added bonus of a free steamer. The best bit ? the carpet cleaner is easy to use, comes with a host of accessories, has a really sensible long mains lead and most i... See more

Rated 5 out of 5 stars

I saw the TV advert and ordered. This carpet cleaner is replacing my old one after years of good service. I love the new version, it appears to be much lighter to use. It also came with a 500ml an... See more

Company details

  1. Appliance Store
  2. Vacuum Cleaner Store

About Vax UK

Written by the company

Vax was founded in 1977 by British entrepreneur, Alan Brazier, in his home town of Droitwich, Worcestershire. The brand shot to fame with the launch of the iconic orange tub carpet cleaner, and since then Vax has become a market leader in floorcare products. Still based in Droitwich, the Vax team have developed and innovated a range of products to now include vacuum cleaners, carpet washers, steamers, hard floor cleaners and solutions.

The success of Vax has been driven by the belief of listening to customers and keeping the end consumer in mind. As experts in floorcare for over forty years, Vax has never stopped striving to make cleaning quicker, easier and more effortless.

Free Next Day Delivery

Nominated and free next day delivery options available.

Available on product orders to mainland UK, received Mon – Fri before 7pm. (Terms and conditions apply and can be viewed here https://www.vax.co.uk/terms-and-conditions)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

69K reviews

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4.7

All reviews

(68,632)

12,675 reviews in the last 12 months

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Rated 5 out of 5 stars

Speedy service and delivery

Speedy service and delivery

Vax cordless does a good job but battery doesn't last 45 mins, especially as with pets you have to use boost button, but does have good suction
Thankfully mine is a backup machine for light cleaning after meals etc

27 August 2026
Rated 5 out of 5 stars

Absolutely brilliant machine

Absolutely brilliant machine. It's so easy to use, and it cleans really well. You can literally see how much water it's removing through the clear plastic brush head. I'm really pleased that I bought it.

23 August 2026
Rated 5 out of 5 stars

Vax Cleaner cordless .

Always find Vax company quick to deliver,I always find Vax products good to use,They last well and are reasonably easy to clean and maintain in good order.This is a really good company and i have never personally had any issues with them,I would highly recommend this company and their products.

5 September 2026
Rated 5 out of 5 stars

It was quick and easy to order my Vax…

It was quick and easy to order my Vax steamer. It arrived the next day.
The steamer is much lighter than my old one easy to use and cleans great on my floors. Also so many attachments to clean surfaces, taps cooker skirting boards etc.
I’m very pleased with my new Vax steamer.

29 August 2026

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