Elavate Reviews 

36,411
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34,575 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, the beautiful packaging, and the delicious taste of the collagen powders. Many people also appreciate the exceptionally helpful customer service team and the delightful extra gifts included in shipments. However, some reviewers were not happy with unexpected subscription orders that seemed to ship automatically without clear consent. A few consumers also experienced frustrating issues with incorrect items arriving in their packages or products failing to work. Despite these occasional hurdles, most users remain deeply impressed with the results and overall quality provided.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting its delicious taste and ease of incorporation... See more

Quality

Customers had positive experiences with quality, highlighting the delicious taste and notable benefits.... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy ordering and prompt... See more

Delivery service

People report positive experiences with delivery service, highlighting that shipments arrive very quickly and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as brilliant and responsive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made first order, arrived quickly and well packaged. I ordered the non flavoured to try first, really easy to take and no aftertaste in foods and drinks added to. Requested other flavour samples which... See more

Company replied

Rated 5 out of 5 stars

I love the taste of vanilla collagen, it is my well deserved dessert in the evening after work, I have it in my yogurt with nuts, its delicious! I love my presents with every delivery, I received a... See more

Company replied

Rated 5 out of 5 stars

I was sceptical, very sceptical, but decided to give Elavate a try and bought the 9 bag bundle. I started taking it, chocolate flavour, in coffee every morning 6th June 2026 and definitely notice a di... See more

Company replied

Rated 5 out of 5 stars

After my initial issue of not receiving my first order , a replacement was promptly sent , Royal Mail then found and delivered the original . Elevate were very helpful , told me to keep the 2nd one, n... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

Elavate's Collagen Blend is the UK's most Concentrated Multi-Collagen product. We pride ourselves in offering premium collagen at a fraction of the cost that market leaders charge. We do this in order to better help the British public know & experience the simply amazing benefits of Collagen Protein. The benefits of our blend go beyond just Clearer Skin, Healthier Hair & Stronger Nails. Our unique formula helps support gut health & natural immunity through Probiotics and Functional Mushrooms. We've gone the extra mile for our customers and created a superblend that delivers more than just collagen.


Contact info

4.8

Excellent

TrustScore 5 out of 5

36K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(36,411)

34,567 reviews in the last 12 months

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Rated 3 out of 5 stars

Subscription needs improvment

My first order was 6 packets of chocolate on subscription to get the extras and make it more cost effective per packet. All arrived quickly and well packaged. Unfortunately what I didn’t bank on is that the chocolate flavour is sickly sweet and I don’t actually like it. Stuck with 6 packets so I gulp down a hot chocolate each day with 8g of powder and 4 months in, I still can’t see or feel any actual improvements. But I would be willing to persevere and give it a bit longer, as recommended.

However, I am disappointed to find that I can’t seem to reduce the number of packets in the subscription, despite the website instructions intimating it should be possible somewhere. My preference would be to change it to a 3 pack to try a packet of both other flavours so I can choose which I like best, but this isn’t an option so it would mean ordering single bags at an extortionate cost in addition to keeping the subscription. Or cancelling and setting up a new subscription, but then on the multi flavour option I’d still have to have the chocolate, which I do not want. There is no cost effective option to try the other flavours and I don’t understand why, as an existing customer, I can’t reduce it to a 3 pack of 2 unflavoured and 1 vanilla? The subscription is too rigid and extremely frustrating to manage online.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Great in my morning coffee

I’ve had no issues with this collagen powder. The chocolate flavour in my morning coffee tastes lovely. I do have regular skin routine so it’s hard to say if my results are due to the combination or one or the other, however my hair does feel stronger and fuller. The next order also includes functional mushrooms & I’m excited for that addition and potential benefits.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

So far on my first order and will be reordering, I have like the product and flavour ive purchased (vanilla)

Ive slowly noticed a difference that I feel less bloated in the day

Im hoping to see a difference in my knee pain but only been on the product for 15 days....ask me again in a few more weeks 😊

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Fast and efficient service,received a…

Fast and efficient service,received a few extras including whisk,tin and 3 samples. I had ordered vanilla but after trying all the samples I will go for unflavoured next time as I find the chocolate and the vanilla one a bit sweet.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customer!

Really glad I have added Elavate to my daily routine. I’ve just turned 68 and I am keen to make sure that I am doing what I can to improve my health and wellbeing - Elavate is an excellent product that ensures I am getting the collagen I need.

6 September 2026
Unprompted review
Rated 4 out of 5 stars

At the moment I’m waiting for package…

At the moment I’m waiting for package to arrive but very pleased with the free samples I received and a very nice email.

4 September 2026
Unprompted review
Elavate logo

Reply from Elavate

So pleased to hear this, Gillian! I hope by now your package has safely arrived with you. It's lovely that you enjoyed your free samples, and thank you for mentioning the nice email from us too, I'm so glad it came across as a lovely touch. I'd be delighted to hear how you get on once you've had a chance to try everything properly!

Alex – Founder of Elavate

Rated 5 out of 5 stars

Collagen

Ordering is easy and even if it puts you on subscription it is easy to cancel which I did. But once I received product, promptly and easily delivered and started using it, I decided I did want to subscribe. I got a lovely welcome pack , lots of free goodies. I have been taken the collagen during the evening in a glass of water, tastes okay, I got the non flavoured. It has already eased my aching joints, so far so good.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Delicious!!

I only started using Elevate a couple of weeks ago but the company seems incredibly friendly and, I have to say, the chocolate flavour is absolutely delicious. I used a similar chocolate flavoured product a few months ago and it was nowhere near as nice. I look forward to reporting on the results in a couple of months.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Impressed

As a newbie to Elevate Collagen- I can only say how impressed I've been with Customer Services/Support and most importantly, the product itself.
The unflavoured collagen has no unpleasant taste/aftertaste or smell and after 3 months, I can see a subtle chnge to my skin. Definitely a less wrinkly face....
I'm now onto my next 3 month usage and hoping to see a little more improvement to both aging skin and joints etc.
I've received apple cider gummies and female multivitamins FOC, but unable to comment/review just yet.

It is a pricey product but hopefully benefits will outweigh the cost

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Fast postage great product

Fast postage, product is great, gummies nice flavour, collagen chocolate one is my fave, have in my protein shakes and coffee. My hair and nails have started to grow much quicker and i feel like my fine lines on my forehead have reduced.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

First impressions....

Fast, efficient delivery. Great communication. Early days of usage so can t really comment on impact yet but love the chocolate flavour. Big thanks so far.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Worth trying

I found the process of ordering straightforward, I did make a mistake regarding the flavours but Alex rectified it for me. I am enjoying the chocolate flavour and will be tasting the vanilla and unflavoured ones this week. It’s very easy to prepare. I was taking a different collagen so giving it time to judge the affects.

22 August 2026
Unprompted review

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