This is my first time buy cosmetics from online for friend gift. But delievery getting delayed and over due date. But I feel comfortable and no issue because Euri send me a email and keep monitor... See more
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Smooche is a solutions-oriented beauty brand, creating a world where everybody feels confident. For perfect lips, lashes, brows and skin.
8605 Santa Monica Boulevard, PMB 44698, West Hollywood, CA 90069, United States
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The goods arrived on time and everything was packed well. The product is very good and looks much better then a lot of foundations l have used.
This stuff works miracles. I bought a cheaper imitation product which was greasy and went yellow on my skin. Smooche feels light and almost invisible but provides long lasting coverage and great result
I had a little issue with a product I ordered from Smooche. I emailed the company and was eventually issued a full refund with the awesome help of Ricardo. I appreciate people like this willing to help. The world needs more caring people than people who don't care. Thank you Ricardo for putting a smile on my face today.
GENREV Give me excellent customer service I can’t thank you enough for all the help 5*****
Carla was a big help with my refund on my order #1034986. I just could not use the items and do appreciate her help.
Barbara
I love the look and the feel on my face - true to the words said in the promotion. can not tell I am wearing makeup - no clumps
The makeup I ordered is absolutely atrocious it clogs pores sticks in wrinkles it makes you look pasty with a white pallor to your skin.
I have emailed asking for a refund they just ignore me.
One reply said I could have credit on my account still waiting on that.
A week in and numerous emails later I am still waiting.
Please do not buy this rubbish it is an absolute con not just the markup but the money back guarantee as well
I had a reaction to the Color changing foundation order number 1279547 , Carla offered a credit so I could try something else. Only problem was when I ordered something new, it said free mystery gift, but I had to pay for it.
Excited to try new product
Very pleased with my foundation but makes me look pale, I use my normal powder to darken a bit after applying x
While I wasn’t completely satisfied with the color matching foundation, I give Smooche, especially Genrev, 5 stars for their customer service and diligence to make things right. I will try another product in the future due to their satisfaction guarantee.
Reply from smooche
I first emailed and asked if it was one time order or subscription. I got a quick response that said one time pruchase but could set up autoship later. The order I placed offered more at a discount to which I declined but apparently it went thru anyway. I emailed immediately but couldn’t stop it. All four tubes arrived in a couple of days. I decided to try it anyway and found the coverage was great, but there was too much perfume in it, which is a problem for me. When I asked about returning for refund per guarantee, Shane in customer service said I could get a store credit but I should reply on the thread I had going with the original representative named Juice and my refund was processed. The product seems good and Juice is definitely a good rep.
Reply from smooche
Reply from smooche
I do not like the up sale. It was misleading and I was unable yo delete it before realizing what was happening. There also is no time to cancel before shipping. Sharon was as helpful as she coukd be with the poer she had for my order 1349001
Reply from smooche
Carla did a great job and solved the problem excellent service
Reply from smooche
Carla was very nice and professional. Even though the foundation was not effective for me, she made it right by offering other products and a credit. True business done right. Thank you
Reply from smooche
The product works well and is great for my mature skin.
Reply from smooche
Reply from smooche
This product is amazing fantastic price for the buy one get one free fast delivery
Thank You
Reply from smooche
I never give reviews but have seen a few not so good ones about Smooche so wanted to share. I had no problems with ordering and delivery and absolutely LOVE the colour-match foundation. It works perfectly on my 60 year old skin and is like magic. Thank you!
Reply from smooche
GENREV and your order number 1237715
Helped with my refund. After having a bad reaction to the colour changing foundation
Reply from smooche
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