Shark Vacuum UK Reviews 

I brought a £500 cordless vacuum. On its first use the hoover squeaked loudly. I first called support which was outsourced to India or similar and the language barrier was difficult. I got told to take it back to the retailer for an exchange. I did this and the second hoover does the exact same thing. The bearings are cheap ungreased plastic crap. Shark isnt what it used to be. I need to take this one back and will get a refund and buy a different brand

Excellent service. Supplied a replacement which arrived the next day.

Ok - so i went on sharks own web site decided to purchase not 1 but two machines. However, before placing the order i just wanted to make sure they delivered to my location so sent their customer service agents an email - no response wasn’t sure if it was because it was bank holiday so went back on line and after a great deal of searching found they did deliver but information seemed to imply deliveries were limited. Again i emailed to see when delivery might be, again no response. I went back on the web site and ordered two vacuums system took my money but then delivered a message that my order couldn’t be processed at this time, had to stop the payment via the card issuer. eventually got a response to my email with the usual sorry there was a glitch on the system. The email went on to say if i gave them the details they would raise an order and process it via a link they would send me. Against my better judgement i agreed and gave them the info guess what, yep no response, such a poor level of service but to be honest i’m quite glad things happened the way they did because if this is how shark treat potential customers how would they treat existing customers with faults on this note i’d say read the other reviews as i have and then decide for yourself if you should purchase from them. As for me i wouldn’t and i’m pleased it saved me some money and frustration down the line - i have copy emails to substantiate all the above

Best support ever

Based on hearing how wonderful Shark vacuum cleaners were from so many friends, when my faithful old Dyson died in early 2025, I decided to abandon any sense of brand loyalty and, after reading reviews, opted for Shark's cordless Stratos Anti Hair Wrap Plus Pet Pro. After 18 months of disappointing performance, I am consigning my Shark to the household appliances recycling bin as the motor has died.
This machine might claim to be pet pro, but in my experience it could not cope with cleaning up the fur generated by two (shorthaired) cats and an, admittedly fluffy (but devastatingly handsome) border collie.
In terms of design, the machine looked great - I especially liked the hinge features which made it not only easy and compact to store, but also meant it could reach awkward places less bendy cleaners struggled to reach. But I soon realised that, to maintain any kind of ability to function, this machine requires so much high maintenance. I have lost hours of my life taking components apart to unblock hoses, loosen the anti-wrap roller in the main head, disassemble the head to unclog it as a result of poor design (it seeming to be designed to anti-hair wrap by capturing the hair in 'teeth' that then prevent anything else being picked up!). The same with the dust collector. Whilst the little button to release the bottom of the collector to empty the unit is very well designed, the amount of engineering skills required to removed the plastic 'bucket' to check and clean the filters makes me suspect this is an exercise designed by NASA to identify potential candidates to join their interstellar training programme!
All this could have been forgiven if the Shark's performance had lived up to promise and expectation. Alas, it did not. In terms of the main unit, I always found the appliance's suction sadly wanting. Considering the cost of the cleaner, the tools are of disappointing quality and the design seems to be. more about style than how well the tools do their job. Due to the lack of suction from the tools, I found it more effective to brush my stairs down with a rubber bristled brush.
This was an expensive mistake and I will not be purchasing a Shark cleaner again.

I acquired the Hoover IZ300UK several months back, and it has already experienced two breakages of the Flexology Wand. If I am required to replace the wand every six months, what is the rationale for retaining the Hoover? The original cost of the wand was £40 plus delivery, and it is now available for £31 plus delivery. The plastic latches on the wand seem very low-quality; I expected superior craftsmanship from Shark. It is advisable to save your funds and explore alternative brands.

I’m so grateful for their consistently good customer support. Shark upright vaccum purchased and had odd faults but the warranty is fully upheld. Any faults have been rectified or entire products replaced! I can’t fault them and am so so impressed.

Excellent Customer Service
Our Shark Classic Anti Hair Wrap Upright Pet Vacuum
broke in the middle after three years.
We have five long haired cats so this was a hariy house for three days without our Shark.
My friend borrowed us their very expensive hoover it could not do the job , carpet was still hairy.
customer service replaced the part and shark vacum came back and did the job properly.
I would like to thank the customer service and DPD for fantastic care and attention, they had us back to normal in three days.

Bought an upright wired hoover from them in 2023 and the brush stopped spinning this week.
Contacted them by email and was asked to go through a few troubleshooting steps. After this, they agreed the motor was likely to have broken and sent out a new nozzle that day. It arrived the following day and its back to working perfectly.
They replied at 8am on a Sunday and were incredibly helpful. Replacing a £70 part with no issues.
Im really pleased with the hoover and the customer service

I’m extremely disappointed with SharkNinja’s customer service, especially considering how many of their products I own. I have invested in several Shark and Ninja products, including the Ninja 16-in-1, Shark FacialPro, Shark CryoGlow, Shark fan and Shark Detect Pro vacuum. I genuinely liked the brand and continued buying their products because I trusted the company.

Unfortunately, the two times I actually needed customer support because products developed problems, the experience was terrible.

My Shark FacialPro started leaking, and customer service simply gave me troubleshooting tips that were already available on the website. None of them helped. I explained that one of the parts appeared to be damaged and was told I had been put on a list for a replacement part. That was around six months ago. I have never received the part, an update or even a follow-up.

I then had a similar experience with my Shark CryoGlow when the remote/controller started failing. Despite it being an original, genuine Shark product, I experienced delays and poor communication, and after providing all the information requested, Shark ultimately refused to help because it had been purchased through another seller.

At this point, I will not be buying Shark products anymore. When their products work, they are okay, but in my experience they are not so exceptional that I am willing to overlook this level of after-sales service. And when something goes wrong, getting meaningful help seems almost impossible.

The contrast with my experience with Dyson could not be greater. I have needed assistance with Dyson products on several occasions, and they have always been helpful and actually worked with me to resolve the problem — including helping with a genuine product that had been purchased through another vendor.

Customer service matters, particularly when you are paying premium prices. A company shouldn’t only value you when you are buying its products; the support you receive afterwards is just as important.

After owning five Shark/Ninja products, I think I have given the brand more than a fair chance. Unfortunately, these experiences have completely changed my opinion of Shark. From now on, I would rather spend my money with Dyson, because my experience has shown me that when I actually need support, they are there to provide it.

Potential customers deserve to know what the after-sales experience can be like before investing their money in these products.

Customer service is amazing, reported issues, no question they sent replacement items delivered next day.
Deserves more than 5*

Terrible. Worst vacuum cleaner I’ve ever had. Not fit for purpose. Blocks constantly. Difficult to unblock. Doesn’t suck up certain things such as Christmas tree needles. Shame as lightweight and cordless a great idea but I spend more time unblocking it than sucking anything up. Total waste of money.

Called 24 hours ago with Vaccum Cleaner issue, having checked before hand. Spoke to an Agent in Romania, Very helpful guy. Explained the issue, he followed his procedure checks, and to my Surprise I received a BRAND NEW FLOORHEAD an hour ago. What a brilliant Service. Thank you Gabriel and Shark too.

I brought a shark misty great fan BUT when you need to clean it’s impossible the solution from customer service is send me a replacement with the understanding as long as I contact them by august 27 I can have new one replaced as I still won’t be able to clean as the grill doesn’t remove to clean the blades…… not really the answer
SHARK Why have you made a fan costing over £100 that you can’t clean????

Absolute delighted to find a company with excellent customer service. These days most experiences with companies is dreadful, but I have to say Shark could not have been better. My Shark Vac Mop broke after 14 months & under the 2 year warranty they just asked us to return the item (cutting down boxes to fit it was not easy). As soon as they received the item they issued a new one within a few days. Delighted customer.

We upgraded our Sharp to NZ2780UKT. The vacuum power is great. However there were two disappointments. Previously the lift away left the whole head of the cleaner in place which was great for doing under beds. Now this only involves the wand with the addition of a small head. Also the two attachments keep falling off, especially the longer one which is too long.

Vacuum good for just a year pr slightly more. Disappointed!!
Buy at your peril and the extra cost of a new Vacuum cleaner.

I have a vacuum that has broken the power has gone . Under warranty- no they don’t collect and trouble shoot they offer a part replacement when it comes in stock! So expect me to replace it which would invalidate the warranty or 30% off a new hoover . No I want it collected and repaired!!

We really enjoyed our brand new shark…
We really enjoyed our brand new shark vacuum but unfortunately it stopped working suddenly.

We contacted shark support and Bryant provided us with an instant resolution with no hassles whatsoever.

Shark is blessed to have a team member that understands the supreme customer service commitment by placing people before profits.

Congratulations!
⭐️⭐️⭐️⭐️⭐️

Don't buy Shark. No support, no spare parts and you will need them. Fitting a drive belt is complex disassembley, a service part but you can't buy them new. Buy British, buy a Vax or a Dyson.