Dyson UK Reviews 

I wish I could give it 0
They cancelled my order on NO grounds.
2 weeks later, no refunds processed.

I purchased a Dyson product because it was advertised with **next-day delivery**. Unfortunately, my order was not delivered the next day, and it still had not arrived on the second day either.

I understand that delivery companies can have problems, but if Dyson promises next-day delivery, they should use a much more reliable delivery service. They really need to reconsider their delivery partner, such as DPD, and provide a better service.

The product itself may be good, but the overall buying experience has been very disappointing. There are plenty of other places where you can buy similar products with much better prices and more reliable delivery.

Very disappointed with Dyson and would think twice before ordering directly from them again.

Extremely disappointed – expensive toothbrush that can’t be used

I recently purchased the new Dyson toothbrush at considerable expense, but I genuinely believed it would be worth the investment given the Dyson name and reputation.

Unfortunately, how wrong could I be?

I used it for the first time yesterday and the battery became extremely hot — far hotter than I would consider safe or acceptable. Naturally, I stopped using it immediately.

I contacted Dyson this morning expecting them to resolve the issue, but I was extremely disappointed to be told that they would not offer me a refund.

This is simply not acceptable. This is an expensive product that has failed on its very first use and, more importantly, has a battery that is overheating to the point that I am not comfortable using it.

I am now left with a very expensive toothbrush that I cannot safely use and a very disappointing experience with Dyson customer service.

My advice to anyone considering buying this toothbrush: save your money and don’t bother. I certainly wish I had.

Sunday, the 6th of September
I had a message today to say I could be booked in for the 26th of September. I replied back and said yes I’ve not had a reply back within an hour so I had to ring up Dyson and try and get this booked in. I was waiting on the phone for an hour to speak to an agent. I kept me holding on for an hour and kept saying that my call would be answered in 10 minutes I was still waiting from 9 o’clock until 10 o’clock and they said your call will be answered in 10 minutes. I wasn’t happy when I got through the agent said I can only book for the 19th of September. I said no because I’ve had a message from your agent Facebook message to say they can book me in for the 26th waiting this length of time I would miss the slot so I spoke to the lady on the phone and I said to her this is not fair. I was told the 26th. It’s not my problem that I’ve been waiting on the phone for an hour so in the end she booked me for the 26th of September not happy with Dyson whatsoever.

What an awful experience. Bought the camera jet on launch day. Didn’t arrive next day as promised. No tracking at all as they had system issues. Finally delivered two days late. Broken on receipt, won’t charge, won’t light up, making electric fizzing sound. Spent two hours ‘troubleshooting’ none of which was relevant. Just sent video after video. Finally admitted it was broken. Replacement ordered, had to wait in to swap at point of delivery. Still no tracking but promised it was on its way. Waited in all day, nothing arrived. Check several times and told it would arrive. Now at the end of the day told they are out of stock. Totally wasted day. Won’t refund as that’s a different department. Complaint raised yesterday and told id get a response within 24 hours. Still nothing. A quick google will show you how many of these launch units don’t work out of the box. For such a premium product they are truly awful only to be matched by their customer service. Avoid at all costs.

I had and have many Dyson products, which more or less work. (That's what the 2 stars are for.) So I decided to try the new Camerajet toothbrush. Which I deeply regret. It does not switch on again after working for around 30 seconds, whatever I tried. They promised a replacement but can't deliver since the thing is out of stock, and they refuse a cancellation because it's a hygiene product - which does not matter when a product does not work, according to consumer law! So I have now paid over £400 for a useless gadget that won't even switch on.

The promise of next day delivery never happened. Very expensive products which is not backed up with customer service expectation. Its now 4 days and still not received a product that was meant to be a birthday present which has passed. Customer support was extremely unhelpful saying system has gone down and can't do anything. Will never buy a Dyson product again.

Having bought the new dyson toothbrush at an exorbitant price, even before trying it I am disappointed.
Firstly it doesn’t have a shaver connection???? It also is packed with fluoride products. I am highly allergic to fluoride and unable to use this product without an alternative.
It’s heavy, bulky and not user friendly, lots of work needed to improve. I do not recommend.

Ordered a new Camerajet toothbrush. It would not even start out of the box. Arranged an exchange and collection that was supposed to arrive today. Then when I chased after waiting in all day, they can't give me a tracking number and can't tell me when it's going to arrive. The agent even lied and I have the call transcript to prove it. I asked to speak to a supervisor and was totally fobbed off. Dyson were quick to over hype their 'state of the art' technology, but hide when it does not work out of the box. SHAME IS ON YOU

£420 toothbrush arrived and would not power on. I followed the troubleshooting instructions and the battery became hot while charging. Contacted Dyson technical support, who confirmed they could replace it, but initially refused a return because the hygiene seal had been opened. This was not a change-of-mind return — the product had to be opened to discover the fault. Customer service eventually acknowledged that the hygiene policy does not override statutory rights regarding faulty goods, but I am still trying to resolve the issue.

I was very excited to buy the new Dyson toothbrush, having bought other Dyson products and loved them. I charged the toothbrush and followed all the set up instructions. First problem was that the Dyson app failed to recognise the product so it wouldn't register. Then less than 10 seconds into its first use it made a loud cracking noise, almost like an electrical charge. I switched it off and tried again, same thing. So I decided to let it charge again. It then beeped incessantly. I moved it around as much as possible in the docking station but to no avail so eventually I unplugged it. The mouthwash chamber on the toothbrush itself is also leaking. So far Dyson support has been worse than useless - their support team clearly don't know their product either - and then I was advised that they won't accept a return nor will they refund it. I had to turn on a camera during a telephone call with one of them and they could clearly see the leaking chamber as well! But just told me there is nothing they can go. So I have paid an excessive amount for an item that broke as soon as I turned it on. I admit to two mistakes here - 1) throwing out the packaging when I unpacked the toothbrush (big mistake because it turns out that the serial number is nowhere to be found on the toothbrush itself) and 2) falling for the hype. It has been an expensive lesson, I will never buy another Dyson product.

45 minutes on hold. To initially be told 25 minutes, then 30, then 10 40 minutes later, and then 10 again 20 minutes later! All to tell you that the product you have chatted me for and notified me of its delivery hasn't been delivered. Outraged!!! Your service is appalling. I will never buy another Dyson.

Despite Dyson being a multi billion pound international company and its owner and founder being a billionaire the companies customer service is woeful. Part of the justification for Dyson’s exorbitant prices used to be excellent customer service with uk call centre’s. In recent years too greedily make even more money they have moved there customer call centres abroad. Perhaps not unexpectedly as a result the customer service is now terrible. When will companies learn that in 2026 to stand out beyond the competition you need to reinstate uk call centre’s. It’s a smart investment. I simply
Called for an invoice for a recently purchased Dyson Order No. 1507724718 as it proved impossible to navigate Dyson’s website to find one. The call handler who sounded as if she was an AI robot put me on hold for two minutes and informed me she would need to pass my request to the “ Team “ whom ever the “ Team “ might be and I should receive my invoice within 14 days!! How crazy is this. I just want my receipt. Had I purchased my Dyson from a shop it would have been instant. Why is such a simply request so difficult.

My Dyson airwrap is still under warranty and the cable is faulty. I called customer services and they said they’d arrange collection for a warranty repair. I waited more than 2 weeks for the collection and then another 5 days for a message to say they had received it.
Now they say they can’t repair it because the model recorded against my serial number doesn’t match what it actually is. I can’t get a definitive answer on why or what they’re going to do about it. I keep being told someone will get back to me in 3 days, which they don’t, so I contact again and get told to wait another 3 days like they can only read from a script rather than answering a question.
I’m stuck in a doom loop a month after reporting the fault, with no airwrap (don’t believe the hype on the website about them providing a temporary replacement) and no answers and my remaining warranty ticking down. For the price they charge, supposedly for design and quality, the product and the customer service don’t stack up.

One of the worst companies I have ever dealt with

I honestly wish I had done my due diligence and read the reviews before giving Dyson my money. If I had, I would never have ordered from them.

Dyson advertises next-day delivery, yet that promise was not fulfilled in my experience. What is the point of advertising a service if you cannot actually deliver it? From a customer’s perspective, this feels incredibly misleading and completely unacceptable.

And for a company charging ridiculously high prices for its machines, you would expect first-class service. What you actually get is the complete opposite.

The customer service has been absolutely appalling. It is an endless cycle of being passed around, getting nowhere, and somehow ending up back with the same person again. Nobody seems willing or able to take ownership of the problem and actually resolve it. You spend your time explaining the same thing repeatedly, with no meaningful outcome.

It has been one of the most frustrating, exhausting and infuriating customer service experiences I have ever had.

Dyson clearly has no problem charging premium prices, but based on my experience, the customer service certainly isn’t premium. The whole experience has left me wishing I had spent my money elsewhere.

I would strongly advise anyone considering buying from Dyson to read the reviews first. I certainly wish I had.

Expensive products, promises that aren’t delivered, and customer service that is an absolute nightmare.

Never again, Dyson.

I ordered a Dyson vacuum on 8th August, and it was advertised as next day delivery. On the 18th I phoned and was told by a pleasant lady in Greece that she would progress my request about the order to the Delivery Team. A week later my husband rang and requested a refund as he was told it was out of stock but as I had ordered it then I would have to request the refund which is as expected. I phoned and was told “stock shows zero” so I cancelled the order and requested a refund. Within three days I had my refund back in my bank. The Dyson staff were pleasant and helpful all through the process. Thank you.

Extremely disappointing — Dyson’s customer service is as poor as its delivery service!

I ordered accessories directly from Dyson 10 days ago. At the time of ordering, Dyson advertised delivery within 3–5 days.

Ten days later, my order has still not even been dispatched or collected by Royal Mail. The tracking simply states that Royal Mail is awaiting Dyson to dispatch the parcel.

I have contacted Dyson customer services twice now and spent nearly 20 minutes on the phone, expecting someone to actually investigate what had happened to my order. Instead, the advisor was completely unwilling to look into the matter and simply told me to allow 10–15 days for delivery.

Even though 10–15 days was not the delivery timeframe advertised when I placed the order. Had I been told this beforehand, I could have made an informed decision about whether to purchase from Dyson in the first place.

I was also told that customers ordering by phone are always advised of the 10–15 day timeframe. That may be the case, but I didn't order by phone — I ordered online, where Dyson advertised 3–5 day delivery and it still does!

It is completely unreasonable to change the expectation after the order has been placed.
What really disappointed me was the lack of any attempt to resolve the issue. The advisor couldn't tell me when my order would actually be dispatched, couldn't provide a realistic delivery date and wasn't prepared to investigate why Dyson hadn't even handed the parcel to Royal Mail after 10 days.

So I am now left having paid Dyson for an order that hasn't been dispatched, with no idea when it will arrive and no confidence that anyone at Dyson is actually taking responsibility for it.
This isn't just a delivery delay — it's the complete lack of communication and customer service that makes this experience so poor.

For a company with Dyson's reputation and premium pricing, I expect considerably better.
Advertise 3–5 days, take the customer's money, don't dispatch for 10+ days, then tell them to wait 10–15 days and refuse to investigate.
That's simply not good enough!!!!

Very disappointed and seriously questioning whether I would order directly from Dyson again, will be purchasing from Shark from here on.

I am on my 3rd Dyson wet and dry cleaner called clean&wash hygiene in 8 months.
This machine is complete engineering fail from a company that should have done better, an embarrassing flop for Dyson and a loss of £429 for me as not only does it leave more mess than was on the floor to begin with as it kicks out black sludge as it is pushed around the room also it then won’t clean itself in the self clean and basically stops working then we find that Dyson will not refund us for a machine that does not work has not worked 3 times on 3 different machines they want to send a 4th machine that’s 4 in 8 months.
Customer service take no account of this now being 4 machines in 8 months and give us no option but to take yet another machine the 4th in 8 months that I guarantee will do exactly the same thing as Dyson do not know how to make a machine like this sufficiently as it does not work.
I would not have left any stars but had no option in our opinion Dyson do not deserve any stars on this machine and for how they are dealing with it.
Being forced to take another machine feels like a scam as Dyson has got us trapped in what seems like a never ending loop of returning faulty machines having to accept another one again because the will not refund us . How is that not a scam.
Our advice do not buy this product avoid at all costs use a mop and bucket instead much cheaper and more efficient and less frustrating.

Gosh, I have never been more disappointed by a leading brand. Placed order on 27th taking advantage of their free next day offer. System would not allow as purchasing accessories. Website states appx 5days shipment fir accessories. They cleared funds the next day but 7days later order STILL not shipped
Customer service stated up to 10days to ship. How dreadful. What takes so long to even send let alone deliver?

Premium price, but no support when something goes wrong

My wife’s Dyson styling tool broke just 4 days after the warranty expired.

I contacted Dyson Romania expecting at least the possibility of having it repaired at my own expense. Instead, I was told that they do not have a service center in Romania and cannot offer me any repair solution whatsoever.

Their only solution? A 25% discount voucher to buy another Dyson product.

Seriously? After paying a premium price for a product that fails just four days outside its warranty, the answer is basically: “We can’t repair it, but you can spend more money and buy another one.”

I did NOT ask for a free replacement. I was willing to PAY for the repair. I simply expected a premium brand like Dyson to provide some form of after-sales service for products it sells in Romania.

A premium price should come with premium quality and proper after-sales support. Unfortunately, my experience with Dyson Romania has been the complete opposite.

Extremely disappointing. After this experience, I would think twice before spending this much money on another Dyson product.