Michele

I was very excited to buy the new Dyson toothbrush, having bought other Dyson products and loved them. I charged the toothbrush and followed all the set up instructions. First problem was that the Dyson app failed to recognise the product so it wouldn't register. Then less than 10 seconds into its first use it made a loud cracking noise, almost like an electrical charge. I switched it off and tried again, same thing. So I decided to let it charge again. It then beeped incessantly. I moved it around as much as possible in the docking station but to no avail so eventually I unplugged it. The mouthwash chamber on the toothbrush itself is also leaking. So far Dyson support has been worse than useless - their support team clearly don't know their product either - and then I was advised that they won't accept a return nor will they refund it. I had to turn on a camera during a telephone call with one of them and they could clearly see the leaking chamber as well! But just told me there is nothing they can go. So I have paid an excessive amount for an item that broke as soon as I turned it on. I admit to two mistakes here - 1) throwing out the packaging when I unpacked the toothbrush (big mistake because it turns out that the serial number is nowhere to be found on the toothbrush itself) and 2) falling for the hype. It has been an expensive lesson, I will never buy another Dyson product.

James was great! Patient, friendly, knowledgeable and helpful. I received a price that I’d pre-researched and the service was convenient and very easy.

Great service as always and super easy to use

It was a rather rocky process but eventually it all came good. Lovely products that were all eventually delivered in good order thanks to the very supportive intervention from customer services manager, Jules.

Great service, easy to use, fast and efficient

Beautiful, and I mean stunning, shirt that arrived really quickly.

Have used LITTA several times. The teams that turn up are always helpful, friendly and efficient. The tracking functionality on the day is also really useful!

Loaf themselves are great. Fantastic products and great customer service. On this occasion their delivery service let them down badly. First of all part of my order turned out, at the last moment, to be out of stock. And then an element of the order, the Shearer headboard cover for my bagel bed, was missing. (in fairness customer service on both occasions were very helpful) The delivery team themselves, I wasn't expecting a man with a van type team and they looked distinctly put out at taking away the old bed, a service for which I had paid handsomely. It was all very stressful as they brought the bed in and needed close supervision to avoid breakages. In summary, love Loaf, but don't love their delivery service.

On time, polite and helpful driver

Great service. Both the survey and the work done punctually and efficiently by two very friendly and helpful people. Highly recommend!

Great, efficient and personable service. Highly recommended.

I wish I had read these reviews before trying to sell on Vinted. Apart from the usual dodgy buyer experiences, their ‘customer support’ is appalling. Having sent a sold item to a buyer using the tracked shipping system, Vinted themselves confirmed collection by the buyer. But just before the payment deadline the buyer claimed not to have received the item. It has now been three weeks and Vinted is still withholding my payment and have not contacted me, despite saying at the outset they would take 48 hours. I’m appalled at how I have been treated by them and the lack of communication. They’re a bunch of sharks with no standards nor ethics. Don’t use them is my advice. Shysters.

Frank and Adrian were amazing - I honestly cannot recommend them too highly. I’d bought a beautiful four seater sofa from Loaf and it wouldn’t turn in my narrow hallway to get it into the living room. I spoke to Frank and he and Adrian turned up the next day. They were respectful of my home, possessions and my sofa and very carefully and expertly took the sofa apart in one room and reassembled it in the living room.They even rehung my dining room door for me! They really saved the day, but did so in an incredibly professional way. Honestly, they’ll get you out of that fix!

I loved these beautiful little figures so much I immediately more two more!

Both the garden sheds I purchased were cracked, and, in one case, bits had broken off. I’ve put them together anyway as I needed them urgently, but I am very disappointed.

Great service, prompt delivery and beautiful mirror.

Great personalised service and customer support. The team were able to help me get a delivery timed to match the recipient’s birthday. Really helpful!

Great support and a totally facilitated journey. This works! But is neither faddy nor unbalanced.

My order was despatched immediately. It was quicker than going to get a prescription filled! A great service, I will definitely be using it again.