Dyson Deutschland Reviews 

Products are good but DHL lost the first delivery. Customer service took 5-7 days to order replacement for me. Finally, I have it today.

My problem wasn’t sorted out; I returned my device, but for some reason it didn’t make it through, and I was left without my Dyson.

I absolutely love my Dyson! ❤️ The product is amazing and has made styling my hair so much easier. I especially love the Dyson app tutorials—they’re so clear, detailed, and easy to follow. They really help you learn different styling techniques and get the best results from the product. Such a great experience overall! ✨

Delivery times were good. Package arrived in very good quality. Installation was very simple. Fan is also very quiet.

super amazing product, but not the best for curly hair. as it does not refine the roots

Bought Nural but it didn't work properly after a couple of months. Dyson replaced with a new one.

I am shocked that a 4year old humidifier/ventilator PH03 that wasn’t heavily used gets a error that it can’t see the water container and Dyson ( having sent it in for repair) now tell me it’s irreparable! Even worse they sent the dead product back to me rather that just disposing of it, which is what they should do in Germany. Moreover, I had already spent €100 on a pump assembly replacement, which their app claimed was the problem and I can’t send back. How a €600 euro product can go wrong so quickly is inexplicable to me, on the other hand it’s not the first bad experience with a Dyson product. Their stuff is simply overpriced and overhyped for what provides poor long term sustainability. The only thing they offered is a 25% discount on a full price new product… however I have no interest in purchasing any further Dyson products. It’s a terrible experience- my advice is do NOT buy Dyson.

The product became unrepairable just after 6 months of use Scrub ai. When I asked for the refund or atleast the dyson credit, they refused. Instead they gave me brand new of the same product. Well, What's the point when you give me the same product whether it is new or the used product, when the product I purchased became unrepairable within 6months. How would you make the customer trust your product?

I sent my device for repair, for some reason they just didn't return the device, my Dyson doesn't have a warranty

My PencilWash broke- the spindle and roller no longer turning. Used WhatsApp to contact (was able to use English which was helpful for me). Ran through a troubleshooting list and nothing helped. They agreed to send a new part and according to an email it should be with me tomorrow. Excellent service!

elegant. In order to ease unpacking , should use coloured tape for fixing the moving parts during transport. White over white is not easy to see.

I am trying to return the item but I didn’t get any email although I started the return via WhatsApp last week. Plus the return page in your website does not work and can not find my order!

A faulty cyclone for a V15 was replaced without any hastle. The representative was helpful and kind enough to speak in English.

**Terrible Experience with Dyson Customer Service**

Dyson mistakenly delivered someone else’s order to me, but the parcel was addressed with my full name. As I was in a hurry, I accepted it, assuming that it contained additional filters for the air purifier I had ordered. However, as soon as I opened the box slightly, I realised that it contained a product I had never ordered.

I was unable to contact Dyson customer service by phone because the automated system and support were available only in German. As far as I could tell, there was no option to speak to anyone in English. I therefore contacted Dyson through WhatsApp, where I spent more than an hour trying to explain the situation. Despite this, the support team was unable to resolve what should have been a very straightforward problem.

I repeatedly explained that the box was heavy and that the mistake had been made by Dyson. The obvious solution would have been to arrange for a courier to collect the incorrectly delivered item at a time agreed with me. However, Dyson did not offer this option.

What followed was a long exchange of emails. I had to explain the same situation several times because the support representatives seemed unable to understand what had happened. In my emails, I again asked Dyson to arrange collection of the parcel. I made it clear that the box was heavy and that I should not have to carry it to a drop-off point myself because of a mistake that was not mine.

In the end, Dyson simply sent me a return label and expected me to send the item back myself. Exhausted by the pointless correspondence, I eventually asked someone to help me carry the heavy box to the post office.

After returning the item, I sent Dyson proof of postage, explained the situation yet again, and requested a discount code or voucher as compensation for the considerable inconvenience, time and stress this mistake had caused me.

Dyson replied that they could offer a discount of only 10%. This discount could not be used on new products or on products that were already reduced. I did not even see an actual discount code in the email. In any case, this offer is ridiculous, as Dyson’s regular sales often provide discounts of 20–25%, making their supposed “compensation” practically worthless.

The entire situation felt like an insult to the customer. Dyson made the mistake, but I was the one who had to spend hours corresponding with customer service, repeatedly explain what had happened, find someone to help carry the heavy box, and arrange the return myself.

I had previously been a loyal Dyson customer. I bought several Dyson products in Moscow, where the service was always excellent. I also purchased a Dyson hair dryer here, although that transaction involved delivery only and I did not need to contact customer support.

Unfortunately, my first real experience with Dyson’s German customer service was extremely negative. After being treated this way, I am far less likely to purchase Dyson products again. I will, of course, be sharing this experience with my friends and acquaintances.

For a company at this price level, such poor customer service is completely unacceptable.

My experience with Dayson's customer support has been incredibly disappointing.

I understand that stock or inventory issues can happen. What I cannot understand is the way Dyson's customer service handled the situation.

I placed an order that was advertised with a 1–2 working day delivery time. More than a month later, I still haven't received the product. Throughout this time, I contacted Dyson repeatedly via email and WhatsApp.

The WhatsApp support simply copied and pasted generic responses, often without addressing the actual questions I was asking. At one point, I was told that my order had already been handed over to the shipping partner, yet no shipping confirmation or tracking link could be provided, and the order status on Dyson's own website never changed.

The email support was even more frustrating. After each reply, they would disappear for weeks, forcing me to start chasing them again. I repeatedly had to ask the same questions without receiving clear answers.

What concerns me most, however, is how my legal right of withdrawal was handled. After waiting for over a month without receiving the product, I repeatedly exercised my statutory right of withdrawal under German law. Instead of addressing my withdrawal, one of the support agents continuously referred to it as a request to "cancel" the order ("Stornierung") and insisted that the order could not be cancelled. A withdrawal and a cancellation are two different legal concepts, yet this distinction was repeatedly ignored despite me explaining it several times.

Delays happen. Mistakes happen. But leaving customers without information for over a month and providing inconsistent, scripted responses is simply not acceptable, especially for a premium brand.

Unfortunately, this experience has completely undermined my confidence in Dyson's customer service.

The brush of my dyson had problem since I bought it. I contacted dyson.de several times, and after long chatting, they just told me they do not have that in their stock and will inform me. It has been more than 6 months, and my brush is still unusable. it is very frustrating as I need this piece alot and I had to use an alternative brus after paying 700 Euro to my dyson.

The purifier is quite expensive but worth the price! You almost not hear it, but it does the job. We are using it su ce a couple of months and cannot imagine life wihtout it.

I have been trying to purchase a replacement remote control for my Dyson fan, but the part has been out of stock online for over a year.

The remote control should cost around €20. However, when I contacted Dyson yesterday, I was told that no spare parts were available. Instead, I was offered a repair service for €125 simply because the remote control could not be supplied.

This appears to undermine consumers’ right to repair. I also noticed that several other spare parts are consistently unavailable.

My understanding is that, under EU legislation, manufacturers are required to make spare parts available at a reasonable price for a number of years after a product is purchased. If this is correct, Dyson does not appear to be meeting those obligations.

I would appreciate advice on which authority in Germany is responsible for enforcing these consumer rights, as I believe this issue deserves further investigation.