United Kingdom
Review of Vax UK
I saw the TV advert and ordered.
This carpet cleaner is replacing my old one after years of good service.
I love the new version, it appears to be much lighter to use. It also came with a 500ml antibacterial solution pack and a pet stain odour remover pre treatment solution which was a surprise. It's absolutely perfect for me.
Review of Cadbury Gifts Direct
Good website with great gift offers
I chose the Easter family box for my kids and grandkids. Saved me hunting round endlessly to find eggs in the shops
It was a big hit with the mums and dads too they loved the box
Delivered on time.
Thank you Cadbury,
Reply from Cadbury Gifts Direct
We're glad that our website and gift offers were helpful and that the Easter family box was a big hit. Thank you for choosing Cadbury Gifts Direct.
Review of Boots
Online shop order for make up items.
I found the website a bit frustrating, when items were displayed overlaying one another, and writing also overlaid on some items .
On this occasion my items were delivered in a box that was too big
For the 4 items. One item had lost it's cover top, and another item had come out of its package box running loose in the delivery box.
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Review of Animed
Good understanding of requirements needed
Good user friendly website easy to navigate.
Very competitive pricing
Efficient delivery service .
Reply from Animed
Thank you for your feedback.
I am glad that we were able to help with your pet’s needs.
Your continued support is always appreciated.
Kind regards
Megan
Review of Trespass
Good service all round in shop and online .
Purchased online a Leona longline gilet. I had to return it as fit was not big enough. Exchanged at Weston super mare Branch as they had the larger size in stock. The staff member who served me was very efficient, helpful and friendly.
The sizing range of the garment is not very clear, and comes up small to other brands. I had to go up 2 sizes to find the right fit.
Inconvenience of returning items is not good.
Reply from Trespass
Hi Sandra,
We appreciate you for taking the time to write this review.
Kind Regards,
Trespass
Review of OnBuy.com
My purchase . MILKSHAKE LEAVE IN CONDITIONER.
Great Price
Great customer service
Free delivery was excellent
Great user friendly website.
Thank you Guys.
Reply from OnBuy.com
We are so happy to hear you had a great experience with your purchase and our customer service. We appreciate your kind words about our website and free delivery. We strive to provide our customers with the best possible experience, and we're glad we were able to meet your expectations.
Have a great day!
Beth - OnBuy Trustpilot Team
Review of OnBuy.com
Had the product I wanted at a reasonable price, delivered sooner than expected. Good communications regarding all aspects of purchase.
Review of Animed
Animed are excellent with their service but this time it was let down by its choice of courier.
I was notified by the courier it was out for delivery in the evening, they never turned up. Next day I was notified they would deliver in the morning,and they came in the evening and left it on my doorstep.
I only knew it was there when the text came through to say they had delivered it to me in person ! which was sometime after it had been left.
Review of LloydsPharmacy
Ordered online on 27th November using the click and collect system to have it delivered to my local lloyds pharmacy.
Order has still not arrived (13 Dec 2021)
My order status says the order has been fulfilled which it clearly hasn't.
Used customer services telephone number
Unable to speak to anyone and was on hold for 36 minutes . E mailed customer services no response as yet .
Reply from LloydsPharmacy
Hi Sandra,
I’m sorry for the experience you’ve had with your click & collect order and for any disappointment this has caused. Have you since had an update and collected your order? If not, please call our online team on 0345 600 3565 option 1 as soon as you can.
I apologise for any inconvenience this may cause.
Jeaven
LloydsPharmacy Customer Care Team
Review of Go.Compare
Very user friendly does all the work for you
And very good insurance offers.
The free 250 excess is a great help
Why go anywhere else . Thanks go compare
Review of Animed
Review of Animed
Great service with good delivery schedules. All products at a very good price . Easy to contact if you have any queries.
Review of Animed
Good service with fast delivery. Excellent communication regarding delivery status.
Reply from Animed
Good Afternoon
Thank-you for taking the time to review our service. We are always happy to hear when we have provided a good service for our customers.
Please let us know if we can help with anything further
Kind regards,
Jason
(Customer Services)
Animed Direct
Review of Animed
Good efficient customer service , product is excellent, good delivery.
Review of Animed
I couldn't of asked for a better service. Ordered on Thursday afternoon, delivered just after midday Friday. Thank you Animed