LG Electronics Reviews 

I have been a loyal LG customer for 25+ years but I will never purchase another LG product again. Full kitchen appliances, same as full LG kitchen 6 years ago on a different house. We had problems with each appliance either in installation by LG or simply poor design on the fridge and dish washer. The customer service was horrible, they exclusively used AI for email and text messaging and after 65 contacts I quit counting. I would get requirements to verify appointment, would verify it and the next day get the same text again. Appointments changed at last minute, impossible to reach anyone at LG.com that could or would do anything except report it. Even the escalation team did not give me a working number to call back on. Without a doubt, it was the worst company experience I have ever experienced. I wanted to sell everything on market place and simply buy a different brand but the wife was against that. Oven....turn a burner on and other burners come on along with that burner, after two repairs it still does the same thing except not every time. Bottom tray of dish washer constantly hangs up where it takes two hands to slide the tray back in. The refrigerator shelves cannot be removed for cleaning without bending them out of shape to get them out because of the oversize doors. Microwave needed a new keyboard panel installed. I wonder if they shipped everything to China??? If LG wanted to intentionally give us worse service, they would not be able to.

I bought a washer and dryer from big box store in came new on the box after 3 weeks it would not agitate ao I called lg and they said they would send technician 2 days later the day before they canceled rescheduled and canceled again they finally sent someone and he attempted to repair it and didn't so I asked for new washer they insisted on repairing it and after replacing everything on the washer it still didn't work I asked for a refund per their policy and they said they wanted to try and repair it I had to take them to court and won my case I will NEVER purchase anything from LG ever again and would not advise anyone else either and yes the customer service was AWFUL

If I could go back in time, I would never buy an LG refrigerator.

Our original LG refrigerator suffered a catastrophic freezer failure. After multiple service calls, LG determined it could not be repaired. We wanted our money back at that point, but that was never an option. Instead, LG pushed us into accepting a replacement refrigerator.

Fast forward less than a year.

The replacement refrigerator has now failed with the exact same defect.

We are once again throwing away food, dealing with the inconvenience of a non-functioning refrigerator, and wasting our time navigating LG's warranty process. When I contacted LG's Presidential Liaison Team, I was told that if I wanted a refund, I would first have to start the entire repair process over again—even though we've already lived through this exact scenario once before.
That is absurd.

I'm not taking more time off work for another technician to confirm what LG already knows. I'm not accepting a second replacement only to wonder when that one will fail too.

Instead, I went out and bought a refrigerator from another manufacturer because I no longer trust LG products.

The most frustrating part isn't just the product failures—it's LG's refusal to acknowledge that two identical failures deserve a different solution than simply repeating the same warranty process.

A warranty is supposed to protect the customer. Instead, it feels like a process designed to wear customers down until they give up.

After two failed refrigerators, countless hours on the phone, service appointments, and repeated food loss, I can honestly say this has been the worst appliance purchase I've ever made.

Save yourself the headache. Buy another brand. I certainly will never purchase another LG product again.

LG cuts corners everywhere. Purchased it's top of the line oled G5 television. The interface app built in to run the TV doesn't carry or allow my TV provider, so i can't get my TV programs.

The remote is the worst ever. 1) No backlight. My TCL TV at a fraction of the cost has backlighting. 2) No mute button. WHAT? That's right - how cheap is that. 3) the pointer is absolutely terrible.

Used to like LG until I bought their Refrigerator, that the ice maker died twice in 2 hrs.

Go back to Korea And fix your crappy products and stop ripping off Americans!!

Unacceptable Practice: Silent Adware Installation
Connecting an LG display triggers Windows Update to silently install an unprompted "LG Monitor App Installer" to serve third-party McAfee advertisements. The software registers as a startup app and requests excessive access to system resources purely to monetise users post-purchase. Deploying telemetry-backed adware without prior consent directly violates UK GDPR rules enforced since 2018, which mandate that all marketing and data collection must be explicitly opted into.

I bought an LG TV from retailer and soundbar from LG website. Wowcast doesn'twork, their support in not knowledgeable about their product and kept pushing you to buy a dongle. Lol tv is much smarter to tell them that dongle is not required. OMG. This makes more sense to me now. Their support is the worst. The agent is so bad and doesn't understand the word I am telling her. 🤣 If I known this. I wouldn't buy from LG. Stay away from this company, I thought they have a good reputation which I was wrong. I am returning both item and will go different brands.

The customer service is the worst I have ever experienced in my 72 yrs.
I return portable ac and per tracking was delivered back to them.
I have called to inquire about my refund.
The customer service reps have accents that are hard to understand.
They talk over you and don’t listen to what you’re saying.
They refuse to transfer to someone higher than them.
I’m still waiting for my over $700 refunded to my credit card.
Please do not order anything directly from them.

WHY DO I SEE ADS IN MY SCREENSAVER? WHAT THEFUCK IS THIS PIECE OF SHIT

I tried 3 times today to start a live chat and 3 times they terminated it, then I thought I'd try sending an e-mail so I filled out all the information but I could not submit it. So if this is the best customer service LG offers then they can rest assured I will not be buying any other LG products again, I have been around long enough to remember when customer service actually meant something in Canada now companies just take our money and we're on our own after that. Anyone thinking of buying an LG flat screen TV, don't do it, there have got to be better companies out there, LG certainly is not a good company. If I could leave no stars I would but I can't and by the looks of the number of 1 star reviews I am not the only person who hates the LG company. I'd really love to end this by telling the LG people what they do to themselves but I won't use any of those 4 letter words in this review, but if you use your imagination you can probably figure out what I mean.

Very bad experience with customer service from Singapore.
We keep calling them as my TV has issues on screen. No spare TV given. Keep calling them, they keep saying we get back to you, but honestly they don’t keep to their word.
Horrible service. My tv is only 1 year plus and having servers issues. Even with warranty we have to go through this.

LG is Spyware and it will now install software on you computers :(

thx @GamersNexus the news

I purchased an LG refrigerator (model no - GL-I402RPZY.EPZZEBN) on 3/05/2022 for ₹36,620 and also paid ₹5,310 for an AMC, investing a total of ₹41,930.

Recently, my refrigerator developed a cooling issue. An LG technician visited and refilled the gas, but due to his negligence and lack of technical competence, the refrigerator started making a constant loud noise that it never had before.

Now, despite my refrigerator being under a valid AMC, the service centre has refused to repair it, claiming that LG has stopped manufacturing spare parts for this model. Instead, they are offering only ₹12,800 and asking me to surrender the refrigerator. Now officials of LG service center Agra are not receiving my calls.

Is it fair that a refrigerator worth ₹41,930 (including AMC) is valued at just ₹12,800 after only 4 years? Why should I suffer because of a fault caused during LG's own service technician visit? If spare parts are unavailable within such a short period, how can customers rely on LG's products and after-sales service?

I have repeatedly raised my concerns, but my complaint is not being taken seriously. This has caused me significant mental stress and inconvenience.

I request @LGIndia to investigate this matter, provide a proper resolution, and honor the AMC instead of forcing me to accept an unfair settlement.
Complaint no-RNP260601047487
Escalation no-VCP260624034192

Terrible customer service! Signed up for in hime cleaning technician came out and said it was coded wrong he dont clean washer dryers out i need to call back. After calling back and the customer service rep telling me hes sorry he understands about 20 times je said i will assuredly take care of it get it coded right and send a tech to your house. A week later same rech shows up and said i told you i dont clean i said i didnt schedule you. Called back to customer service just to be told well we can give you some numbers to call......if i wanted to call one of those numbers i wouldnt have wasted my time calling LG.

Warranty.....There isn't one.....Dreadful if there was a zero I would give it.The company is full of miserable jobsworths determined to be as obstructive as possible so that you go away.Jump 20 hurdles with someone who pretends not to understand.The warranty was sorted only because of persistence and Les Preston the repair people who were great.
DO NOT BUY LG PRODUCTS,IF IT GOES WRONG UNDER WARRANTY YOU ARE STUFFED!!!!!

Twice complaint was lodged for their washing machine leakage no one visited
Horrible service

if you want some bloatware or someone listning on you. shop here x)

Very bad and ridiculous customer service!!! I paid their $500 plus tax for flat repair as they recommended, then they were not able to fix my fridge and they promised they will give me a full refund within 4-6 weeks!! Times passed and never got my refund and called many times, each time they bout me on hold for 15/20 mins and nothing new!!! I escalated to a case manager amd he is even more useless!!! He did NOTHING, all he said is they found out the reason of the delay and there was a problem on the system and they are still waiting on the accounting department to solve the problem and never updated me about when I am getting my refund back!!! So frustrating and stressful dealing with these people!!! Last time I ever buy any of their missable products because of this hassle I’m facing now!!!!

Three months after the warranty expires, the fridge stops being cold. Their customer service is a chat feature that eventually might line you up with a real person, but after six attempts, nothing useful happened. Will never buy a LG product again. Couldn't be more disappointed.

Ordered a frigerator directly from LG, deliver to california. Big mistake. Never again.

Delivery was tolerable

It was dented at the front door

LG offered to replace the door + 10% rebate!

It took 4+ months to get the new door

Still waiting for the 10%, 6 month…nice people, but their execution is painful. I give up!

2 broken televisions in a row.

Sloppy, poor service recovery all around and a generally dismissive reply from David.

I will not be buying another LG device.