LG Reviews 

They've started bundling adware with the drivers for their monitors. Don't go anywhere near them!

The Washing Machine I purchased went wrong after 6 weeks. I asked for a replacement as concerned as hardly used and it could happen again. LG said no. I had the same problem at least three times.

The last week of the warranty I had a new peoblem. They refused to repair as they had comenced the paperwork to end warranty. I had to send many emails but nothing changed.

In the end I contacted the U Directors. The machine repair date was arranged immediately.

I would never buy LG white goods again.

I bought an LG TV from retailer and soundbar from LG website. Wowcast doesn'twork, their support in not knowledgeable about their product and kept pushing you to buy a dongle. Lol tv is much smarter to tell them that dongle is not required. OMG. This makes more sense to me now. Their support is the worst. The agent is so bad and doesn't understand the word I am telling her. 🤣 If I known this. I wouldn't buy from LG. Stay away from this company, I thought they have a good reputation which I was wrong. I am returning both item and will go different brands.

I purchased an LG washing machine 3 years ago , it has flooded our kitchen 3 times , all damage has been paid for by us , after 2 repairs and the 3rd flood I asked for a replacement or refund , after 6 weeks going back and forth with customer services , myself having to do all the chasing , I had an email to say there was no fault and therefore they would not replace / refund me even though we had to replace flooring , kick boards and skirting boards 3 times out of our own pockets .
Washing machine is utter rubbish it cost us over £550 and customer services couldn't care less , I will never buy one of their products again

LG Smart tv
Arrived no apps contacted LG who were useless retailer brought out another tv software issue which was sorted
Moving on 2 months electrical flashes started appearing when watching tv contacted customer service they linked up thro my phone went through everything couldn’t sort it
Went to retailer after loads of emails and phone calls was advised to switch off tv when I did a huge flash sparked out of the back of tv was told to unplug and not to use it LG to book engineer visit, not so another call from LG could I switch on tv and video the flashes on tv when they appeared
Long story short retailer stepped in and is going to refund our money
LG are useless

The only reason I am giving them a rating of one star is because there isn’t an option to leave a zero rating. I purchased a LG top loader washer it’s the absolute worst washer I have ever purchased. Three months after I purchased it I started noticing black streaks on my clothes. I have tried self cleaning the thing several times with one or two loads no issues and back to black streaks. I called customer service and the lady I spoke to was no help. I will never purchase another LG appliance again and wouldn’t recommend it to anyone.

"A Sanitation and Hygiene Disaster - Avoid LG Washing Machines""The 'AI Eco-programming' on these modern LG machines (like the F4C510WBTN1) is an absolute joke. It does not wash clothes; it ruins them. The machine restricts water to a miserable trickle that is less than a urine stream, leaving clothes to spin in a dry, friction-heavy dampness.Because there is never a deep pool of water, standard laundry detergent capsules cannot dissolve. They turn into a sticky chemical blob that gets ironed into your fabrics, permanently tattooing grey dirt into your clothes and blankets. The soap only finally dissolves during the final cold rinsemeaning your laundry finishes the cycle covered in raw, concentrated chemicals.This is a severe hygiene and chemical hazard, especially for a disabled person or anyone trying to wash biological waste or pet bedding. LG has ruined my wardrobe and created a piece of junk that is entirely unfit for purpose. Avoid this brand at all costs."

Purchased a LG G5 65” OLED tv from Richer Sounds.
Excellent service as far as purchasing and delivery was concerned.
Love the LG G5. Was easy to assemble the stand and setup the tv. Not too heavy either.
Brilliant picture, just using the standard profiles such as film maker mode etc at the moment . Sound is ok but have a sound system so not an issue at all.
Upscaling is excellent and just love the LG picture signature, Sony still has a slight edge I guess.
Everything looks realistic but with ‘pop’ and without looking cartoonish.
My room is very bright with wall to ceiling windows on one side and the G5 does a very good job with reflections and brightness - but I can control the brightness in the room at all times and the image is just WOW.
My parents have a LG C1, 4 years old with no issues at all, picture still looks good, so hopefully I should have same experience. Richer Sounds do give 6 years warranty and I think this particular model with the Tandem panel is covered by a 5 year warranty from LG against burn ins etc.
Overall just happy with the purchase.

I bought an LG Washing Machine in March 2025.
It developed an OE fault, so I went to check the water filter and unclog it, as per instructions.
The filter drawer broke apart although I had been extremely careful with it. I am now stuck with a useless washing machine as I have been told by LG they don't cover the water filter because it has a foreign object stuck in it.
I said I couldn't get the filter open, so how did they know this. I was told it was from their experience. I repeated that how was it a foreign object when it was a filter designed to catch fluff, etc from clogging up the machine. I didn't know the reason or what was in there because it wasnt opening.
Basically I was told that I had to get get it fixed and, if it was a faulty product, they may reimburse me.
What a waste of time.....and effort. LG warranty isn't worth anything. Very dishonourable.
Thankfully I had taken out an insurance policy on the ***** machine.

Very disappointed with LG delivery service and customer support

I placed an order for an LG 55-inch NanoCell AI NANO81 4K Smart TV and was expecting delivery within the confirmed timeframe. Unfortunately, the delivery did not arrive as scheduled.

After contacting the delivery company, I was informed that there was a system/scanner issue and they were unable to locate the parcel. I then contacted LG Customer Services and explained the situation. I was advised that the delivery would be rearranged for a new date.

However, I later received notification that the rearranged delivery had been cancelled because LG and the courier were investigating the missing parcel.

I find this extremely disappointing. I paid for my order and have been left waiting due to an internal issue between LG and their delivery partner. The inconvenience has been passed on to the customer, despite the problem not being caused by me. I also had to make arrangements to be available for delivery, which was wasted time.

I expected better communication and customer service from LG. I hope LG reviews its delivery process and works with its courier partners to ensure customers are not left waiting when issues occur.

Utter utter garbage, tv stopped working due to clock of death which they insidiously fix into the workings to eventually kick in and ruin it, it’s not fixable so I took it out to the garden and smashed the hell out of it with my huge axe.
If I had to guess what country this garbage was cobbled together in I’d say Afghanistan.

Truly the absolute pits.

Washing machine started to smoke and almost lit fire. Lucky no bigger fire erupted. Machine still under warranty. This happened a MONTH AGO!!! They still have not sent a new washing machine and we have small kids! Its outrageously bad service from LG!👎 never again!

Brought an American fridge freezer from you and it broke in a couple years. Had almost £400 of food lost and haven’t heard from you in 8 weeks with still a broken fridge freezer. It’s the hottest time of the year and we’re left without the ice and the fridge keeps messing up too so that’s making everything go warm. The service is absolutely awful!

Awful company, useless customer service and terrible products. Wouldn’t buy from you again if I needed to.

LG Washing Machine stopped after five months.

Complained but John Lewis gave me a bot “Weird Kevin” AI , so couldn't speak to a human being. Just Irritatingly went round on a loop. Grok AI certain it was AL.

LG was absolutely no help as Weird Kevin said i must make my own appointments with them. UNTRUE. ..according to grok who read the John Lewis T&C’s

Made appt - engineer didn't turn up and got the usual excuse “called but he couldn't find you”

Must have dodged our three security cameras

Trafficking plan supplied showed he didn't leave the depot.

Once you know that a company is run by heartless AL (John Lewis), or people who practically calll you a liar (LG) , don't ever buy anything from them again.

Surprisingly had much better luck with Amazon

Suggest it will overtake JL in the next five years.

Because if you treat your customers appallingly , they will just go elsewhere, once you’ve lost your reputation.

Avoid LG washing machine like the plague. Forever getting stuck on programs due the slightest unbalanced of load.Absolute nightmare.

Washing machine broke within 3 years. Took two months of fighting to get an engineer. Gave up and bought a new washing machine. A few hours later the engineer calls to arrange a visit. Not worth the faff. They'll grind you down to avoid paying for a repair. Two months without a washing machine is brutal.

Brought an LG washing machine with 2 years warranty but 15 months later a drum paddle broke which was fixed but 3 months later the machine was leaking, a second engineer come out found the leak and told me that a screw had gone thought the drum and it was probably from the first fix because they snaped a screw off to take the paddle out and left the screw in the drum. LG left me with no washing machine for 2.5 weeks and then told me that they are not fix it.

My washing machine is still under warranty, and I paid for a repair two months ago. Since then, I have been chasing your customer service, but no one has responded or resolved the issue.

On one occasion, I was given a repair appointment, so I stayed home all day waiting for the engineer. Unfortunately, no one turned up, and I received no explanation or update. This wasted my entire day.

I am extremely disappointed with the level of customer service I have received. Despite repeated attempts to contact your team, my washing machine is still not repaired.

This has been a very frustrating experience, and based on the poor service I have received, I will never buy an LG product again. I expect this issue to be resolved as soon as possible.

One of the worst companies I have ever dealt with . Customer service is non existent and super bad . Save yourself trouble and DO NOT BUY ANYTHING FROM THIS JOKE OF A COMPANY. I am not just disappointed, I am beyond angry .😡

I hate my new LG smart tv. Everything is so complicated especially the Magic Remote. I've still not worked out how to find subtitles as there's no button. I think you have to find it in settings each time. LG do not provide a manual for either tv or remote. Wish I'd stayed with Samsung
Unless you are a technical expert don't choose the LG brand