Haier Reviews 

Engineer cancels repair on day (No 5)
Avoid all Haier products, there not worth the stress. Even with a 5 year warranty.
This is the second washing machine in 16 months,
First one only latest a week, second one is 15 months old and their engineer states the drum bearings need replacing which is a 3 to 4 hour job.
They make appoint a week later and after waiting a week then cancel due to sickness on the day.
So another week lost when you ask for compensation the state they do not do compensation but offer you £10, as a guster of good will, which is a joke then after pushing them they increase it to £20.
And if you push harder they go to £40 which is still well below national average.
I have requested £120 which is less that a days wage and doe not include the washing which is building up.
The washing machine is booked for Monday coming which is 3 weeks and Haier tell me the have 4 weeks to fix it.
Let's see if they turn up. They should be bringing 2 guys to fix the washing maching as this is the Hw120 which is to heavy for one guy, and could easily damage the machine on removing the drum and could easily damage the floor and is detrimental on the engineer as well.
I hope they have done, a health and safety assessment on this item be removed and taking to pieces
I still look for the good will gesture to be increased
Please forward this to your directors as you are not dealing with this properly.
Regards Brian Dvorkin

The worst company to buy something from . They have zero customer service . First I called them 100 times then someone came and they still did not do the job right . Then I have been calling them since 2 weeks every time an agent says we will send someone and no one comes . The worst decision of my life was to buy something from this company. No one should buy guys they don’t have good products and there service is even worst . Not recommended.

The aircon was not cool since installation somewhere in last year June 2025. It was installed by our Renovation Company. We have reported many time for aircon servicing and repairing. But, till todate(22 July 2026)still the issue have not resolved. We submit a service request to Haier. Yes! the service man came on 16 July 26(Thurs) checked and did something on the aircon. But, the aircon is still not cool after the job done! The service man just told us he can't repair it and he will report the matter to Haier company! Please be informed that due to aircon not cool, this affected our business! Also reflected badly on Haier Branding! As we are running a cafe, many our customers have complaints about the aircon was not cool, I'm not sure how your branding and your company image can still be trusted by people in Malaysia!
Don't deserve for even 1 star, review!

We purchased a Haier heat pump dryer in April 2024. In June 2026 we had an issue and the machine was beyond economic repair. Even though our warranty had expired Haier replaced our machine! All we had to do was pay the repair call out fee and after that visit they offered us a new machine. Cannot rate Haier highly enough. They did not have to offer is a replacement due to the expired warranty but they did - touch of class.

Very bad products facing third time issue in my air conditioner in just last 2 months no proper response from engineers not satisfied with services

The worst ac I ever took
I had to file a police complaint as this AC blasted
The service was bad horrible terrible
My room was filled with smoke as a part in this ac blasted
I am a 13 year old girl I sleep alone in my room at the night when I was sleeping the mcb teared of because of the AC
I am scared that it might blast
The companies after sale service is so bad that when this AC was installed in 2025 the next day it stopped working
It was replaced
The replaced model stopped working in 3 days
It costs 40000 but it's value is not even ₹4
The people who were responsible for this turned a blind eye to it
Name - Satin, Roop, Pankaj Mehra
I wish RIP to the people who brought any machine of HAIER as this brand can cost you your LIFE 🧬

Extremely disappointed with @HaierIndia’s product quality and customer service.

I purchased a Haier refrigerator, and within a short period the refrigerator door became difficult to close. I registered a service complaint expecting professional support. Instead, my experience has been frustrating from start to finish.

• The company’s stated service turnaround is 48 hours, yet technicians contacted me only after 4-5 days.
• The first technician temporarily fixed the door using thread and oil instead of carrying out a proper repair.
• The second technician used M-Seal, after which the condition of the door became even worse. The refrigerator door now opens on its own, and my family is forced to keep it locked just to prevent it from opening.
• The third technician informed me that he would recommend a replacement but was unwilling to listen to my concerns or explain what had happened.
• My complaint was even marked as “resolved” although no repair had been completed and I never shared any service closure OTP.

Today, after the technician’s visit, I received a call from +91 70545 46264 for feedback. When I tried to explain my experience, the representative repeatedly interrupted me. When I politely asked for her name and requested to speak with her senior, she refused to identify herself and disconnected the call.

This has been one of the most disappointing after-sales service experiences I have ever faced. My refrigerator is now in a worse condition than when I first reported the issue, and despite multiple complaints, I am still waiting for a proper resolution.

I hope Haier India’s senior management reviews this matter seriously, investigates how my refrigerator was further damaged during service, why my complaint was incorrectly closed, and ensures that customers receive the level of service promised.

Complaint ID: DL20260705000176

@HaierIndia I request your senior customer relations team to intervene immediately.

Zero stars. Washer less than 8 months old and stops its cycle at 7minutes left every wash. Contacted haier and it was explained that the call out cost would be £180 if any of the following he listed if 15 things was deemed as my fault. Blocked water pipe, faulty water pressure, item found in waster etc etc the list went on and on. How can anyone risk that not knowing what the fault is. £180 is a lot of money and that wasn’t the best of it. Wait until they charge you £80 of you refused the engineer to fix the washer so it’s either be down £80 or £180. The list of issues that would be deemed as my fault or problem was extensive. So he basically gave me my 3rd option not the I had a choice which was take out their extra protection cover of £6.73 a month apparently can be cancelled at any time and I’ll get the repair done or it’ll be replaced. Feel forced into that as I’ve only just bought the washer for nearly £400. What a scam. I honestly will never purchase with the brand again and the 10 different umbrella brands they sell. Rogue traders ! Just avoid and don’t purchase to begin with.

I don't think this company deserves even 1 star and I wish I would look at its review before to purchase anything. The worst! The actual product is NOT worth a penny! Customer service is the most unprofessional people. Just rubbish all around!

This has to be the worst company that ever existed I purchased a new washing machine from them on the 1st July and have never got the WiFi to connect they keep telling me that it must be my WiFi which it is not I have loads of things connected to it no problem but with this machine trouble Al the way and all that Haier says they basically keep passing it around now could someone do something about this I have asked for refund or new machine but they say nothing can be done until they are satisfied there is a problem so now I quess I will Have to go through the bank and see if they can do anything and absolutely disgraceful company don’t have anything to do with them I wish I hadn’t

I have been waiting a month for my order and it is unbelievable, this has never happened to me in my life. They tell me privately that they will look into it, they ask for my details, I provide them, and then they completely ignore me across all channels. Message after message, it is always the same. Terrible management and non-existent customer service. Very disappointed with Haier. They have my money and I have absolutely no idea where my order is (Order: ESO18038).

We brought A/C one month ago, 2 weeks ago it stopped working. Since 2 weeks we are waiting for someone to fix it.i am not saying that customer service is the WORST. They simply stop picking the phone. Quality is very bad as the customer service.

I purchased a 5-star AC from you, but no one from your company has arrived to install it. It has been three days; calls go unanswered, and none of the customer service numbers are working. Your service is absolutely terrible. If this is the situation with just the first AC, I shudder to think what would happen later. I was planning to buy 20 ACs for my office; thankfully, this first purchase revealed exactly what kind of service you provide.

Third class installation service & no update system

World best worthless Haier after sales service, It is truly disappointing that my AC complaint has remained unresolved for 9 days. This is completely unacceptable for a company that claims to value its customers. Complaint No.:

GH20260627000907.Your customer service has failed to provide a proper solution despite repeated follow-ups. Empty promises and delays are not customer support-they are a waste of a customer's time and trust. If this is the standard of Haier's after-sales service, then every potential customer deserves to know what they can expect after purchasing your products. I expect an immediate resolution, not another excuse. #Haier #PoorCustomerService #CustomerExperience #ConsumerRights

Appalling service.
I have spent DAYS trying to find out where the part o purchased a month ago is!
Passed from one clueless person on the end of the phone to another, zero answers. Absolutely first class useless service.
I won’t buy any more of your products.

I purchased this ac on 1st June 2026, and despite it being covered by a warranty, it stopped working within less than a week. I have been trying to contact the seller for nearly a month through multiple channels but have received no response. I'm very disappointed with the after-sales service and cannot recommend buying from them unless they improve their warranty support.

First time I have purchased hiaer product 10ltr guizer.10day was gone but no any company person came for installation of unit,daily follow up but no repond.very pathetic service and bad experience.
Please do not purchase any hiaer product.
Now I m going to return back this unit to pravin agencies

Haier customer support is very poor and bad product provided. So I suggest please don't buy haier any product.

Don't but any products of haier, it has very pathetic service and no one there to listen you. I bought refrigerator of this company and last 30 days kept following but no response. All nonsense staffs and management with 🦜 talk tany tany fissss karne wale hai. Kuch v help nahi hone wala but will assure you that they are there to help you, but all are time killing guys with no help to customers. Avoid buying any products of Haier.