LG Electronics Reviews 

I live in Eastvale all the customers that lg wronged we should boycott Home Depot from selling LG till lg does us right the favorite word they use is escalate so let us escalate our issues if we get together at a certain time and boycott peacefully im sure they will make it right with the customers that they either won’t refund won’t fix appliance or refund just an idea

If I could give less starts I would. I bought an $800 window ac 4 MONTHS ago. It has leaked all the freon out so no longer cools. Our temps have been in the 120's and I had to wait ALL weekend for them to tell me they are looking for a tech and it could take 5 business days!!!! To "fix" a window unit needing Freon cost more then it would to replace it but of course they don't listen. Will NEVER buy LG again

Horrific company and service.
Didnt have tools with them to install washing machine, had to provide them. Left the machine leaking, had to get someone else out who advised they did not install the machine properly. Customer service is appalling - do not use this company!

Bought this washing machine 21/11/25, delivered 26/11/25 and then the lid completely shattered on 16/3/26. Only had the machine less than 4 months and the washer is now complete unusable as the glass is broken. My mother lifted the lid to do some laundry when she heard a sound and then noticed all the glass was shattering. LG have been nothing but a headache in getting this covered. Initially I was told the repair would be covered under goodwill then they completely flipped and said they would not. It has been over 2 months and we still have an unusable washing machine. Avoid purchasing with LG at all costs!!!

LG sold me, via Home Depot, a broken washing machine. The suspension shaft was broken. At fist we thought it was just out of balance. Home Depot double checked, that was not the problem. But it was delivered on the 16th to the house we were moving to, and not used until the 20th. Home Depot has a 48 hour rule. So, I called LG. It took them a few days to send out their "technician" who indeed diagnose the problem. He said he would have to order parts and would "get back to me".
Even though I had tried to get LG to respond sooner, via emails and phone calls, begging for help, my pleas fell on deaf ears. I had a month's worth of laundry piling up, and hubby and I are elderly with mobility issues. Going to a laundromat is virtually impossible.

Fortunately for me, because of the circumstances, Home Depot agreed to bend their 48 hour rule and brought me a new machine.
Yesterday LG's warranty company decided to "get back to me".....a full month after I'd discovered the problem.
LG, your customer service is horrible. Unresponsive and uncaring,
Thank you Home Depot for coming to our aide and taking care of a problem that was not yours to begin with.

Lg service is the worst ever. I will never buy them again. Refrigerator is not working . The technician replaced parts 2 times . It still doesn't have any cold air. And I placed another request for the 3rd time. And he never called or showed on the day he was scheduled. And it's under warranty. Its 6 years old. DDONT BUY LG PRODUCT!!!!

Fridge freezer connected to water supply. Valve needs replacing. Installer could not do it. They left with water leaking through to floor below and our having to find a plumber.

Awful service and experience. Purchased the flagship LG fridge freezer with Instaview. Paid for a disconnect and install service as the fridge freezer is a plumbed version. So should have had a gold star service with an easy access with no difficult access points. Delivery people rushed, disconnected my fridge freezer, installed the new one, never levelled it, never checked it, when I said it was not straight and when I said the top panel was loose, they said contact LG and left. I called LG, after 10 phone calls, countless what’s app messages, lots of emails, videos, LG authorised a replacement. 10 days later a booking is confirmed for delivery. They never turned up, they sent me messages saying it was coming, I then called the delivery firm at 4 and they said they never loaded as they never realised how big the fridge was. had to defrost the food, throw it away in prep. And nothing came of it. Then spent hours on the phone again to LG, they got me another delivery date of Monday. The delivery arrived, they told me that they couldn’t install the new one as I didn’t book a disconnect service. When I had paid for all of this up front. Then I spent hours on the phone talking from one customer services person to another, saying to me plumbing issues are not covered trying to somehow blame me. Then I got to speak to someone who said would need to escalate the matter and made out it was a favour to me to have the original service I paid for and somehow I should be grateful to have a fridge freezer that costs 2k that works, and somehow it’s my fault that I have been on endless calls, I have an LG TV, LG washing machine, and every time I look at them I am reminded of this unresolved matter.

I bought their top of the line clothes washer, the internal components began to rust after only a few months which caused rust stains on our clothing which do not come out. Yes, I purchased their top of two-year extended warranty (but reported the problem within the first year where all parts and labor are supposed to be covered). LG said “rust is cosmetic and we don’t warrant cosmetic issues.” I have fought for some compensation (repair, replacement, refund) for over six months and finally, rather than even examine the washer to see what’s wrong, they have offered to refund the cost of the extended warranty. I’ve complained to BBB, the FTC, and my state’s attorney general, so LG escalated my complaint to a Presidential Liaison and they still won’t even send out a technician to examine the issue. Consumer Reports says the model washer that I bought was the best quality machine. Maybe the model was, but the washer I got has an issue, and LG has lousy customer service ratings. If you get lucky and they ship you a good product, great. But if it is faulty, there is no one who will help.

ZERO isn't an option! I purchased a fridge in 2018 for $3300. In 2021 I had to pay to have someone come and fix it to replace the compressor. Apparently a known issue as there was a class action lawsuit. I received a TINY bit of money from that settlement, in comparison to what it cost me to replace a fridge and freezer full of food, not to mention the inconvenience of a broken fridge during a large event at my house. Those funds were received in 2025.
Here we are in 2026 and everything in my fridge is spoiling AGAIN. I've put in for a repair on June 16, which I've had to pay $564 for, but apparently no one is available until June 18. Not sure if you've been in a grocery store lately and witness prices going up weekly, but having to buy everything again AFTER dishing out $564 is unacceptable.
LG should be ashamed of themselves when they are obviously well aware how garbage this fridge is! If not willing to cover cost of replacing everything your customers have lost a replacement fridge should be offered of comparable value and WITHOUT KNOWN PROBLEMS.
I will NEVER purchase LG again (Literally Garbage!) and will speak and post to everyone I know to stay far away from anything they make!

Awful customer service. Their system is incorrect. When using their "handy" track a repair tool, I was shown the wrong date to expect a technician to arrive to fix my refrigerator. When I called them to confirm they were showing up (while getting through their online chat and waiting FOREVER to talk to someone) they assured me, "yes, someone is on their way". They never showed up. I took off work and waited all day. Then, when I called them again, instead of assuring me someone would show up, they said to take it up with the tech company they outsourced my service work to. RUDE.

I wish I could give them a 0 star. Three of the new portable AC units that I purchased didn't work from the box. They canceled the factory warranty on one of them because the unit was in my office. Terrible.

I bought an LG 10kg ez dispense washing machine in December 24. It was delivered January 25.

All of this year, from January onwards, there has been nothing but faults, chasing up LG, waiting for parts, chasing up when the machine will be repaired and then ringing again when the problem reoccurs!

The problem is a known design fault with the machine where the ez dispense sprays water up into the motherboard.

The fascia has been replaced 3 times. The motherboard has been replaced twice.

Two days ago the fault occurred again. I rang LG yet again and told them that I want a replacement machine. The first cso said they would lodge a repair request. (I accidentally hung up on him) when I called back I asked to speak to a supervisor. It was refused. I was told that they will only repair machines and will only consider a refund if it is considered faulty. At that point I stated that as the same machine has been “repaired” 4 times already and the same problem keeps happening, I would call that faulty. She put me on hold and again I accidentally hung up on her, trying to turn down the horrific hold music!

I called back again today and the agent was useless because I couldn’t retrieve my receipt as I was driving. Apparently the fact that I have already provided it 5 times already, and I had the serial number was not good enough. The answer today was that someone will call me in 2 days!

Meanwhile, once again, we have to negotiate attempting to get the faulty machine (which is tripping every time it is turned on- not a safety concern at all!) to finish a cycle because we have a minimum of 3 loads of washing a day for my disabled husband. Not that does anything to get LG to move their arses, in fact I am sure that it triggers a “go slow”.

This morning I followed up with an email direct to LG, once again wasting my time and energy on following up their inefficiency! I told them all that happened and I was no longer willing to wait for another repair on a faulty machine and I expected to hear back from them by the end of the day.

Nothing!

Do not buy this machine or anything else from LG!

Bought a $5500 fridge , did a compressor in 5 years , no help from LG spoke to them absolutely no help

I purchased a 65-inch LG OLED TV in May 2026 from Croma. At the time of purchase, I was assured that if any issue occurred with the TV, the company would provide proper support and even replace the product if required.

Unfortunately, I started facing screen-related issues shortly after purchase, and my experience with LG customer service has been extremely disappointing. Despite repeatedly raising complaints, the service team only listens to the issue but has not taken any proper action or visited to resolve the problem.

I trusted both LG and Croma while making this premium purchase, but the after-sales service has been very poor and frustrating.

Based on my experience, I would advise others to think carefully before purchasing LG products, especially considering the lack of timely customer support.

I purchase a LG 3400CW washing machine,
from Home Depot. It was delivered with a defective control panel. Home Depot said to contact LG. I have tried for months via their website. Today 5 X. J***M*******P****** refused to accept my word. She asked for videos of attempts to use the defective panel. I tried to upload 11 sec video unsuccessfully, too large. She send a text. I lost the Chat going to the text. By the time I uploaded video she left because I took too long. I went through the lengthy process to connect to chat, no response. I spent $800 on a LG washing machine that LOOKS LIKE NEW but does not work and I can not get any support fir product warranty. I will NEVER purchase an LG product again and I highly suggest to others to be ware of buying any of their products as they do NOT stand behind your purchase.

Purchase an LG electric stove and it is terrible. I have had it for 2 years. 2 burners have had to be replaced. The glass stove top is terrible to clean and the steam clean setting for the oven is a complete waste of time it does nothing. Absolute garbage DO NOT BUY

I have a counter top microwave and the lettering on the black control panel is also in black. So performing any type of cooking is a hit and miss. I googled my issue thinking it was an LED issue, but no. The model I have does not have backlighting for the control panel. Which idiot came up with that?????

Our 2 month old LG dryer stopped heating. When we contacted LG support they recommended that we have the dryer vent (from the wall to the outside vent) cleaned since that was the most common reason why the dryer would stop heating. A local company did that for us, but the problem persisted. We immediate called LG customer service (CS) and they kept telling us it was our fault that the dryer was not working, and that we should check the vent. It took us another 3 days of constant calling and escalating (loud voices and heavy insistence) before they finally schedule a service tech to come to our house. I have never experienced such terrible customer service. When Justin arrived he was very professional, courteous, and great to work with. He diagnosed the problem (a faulty heater thermostat) and quickly fixed it. He then shared some excellent information with us about our new washer and dryer and how to get the most benefit from them. He also shared with us some of the reasons that LG CS has some real challenges. He said that we should contact him directly the next time we need service. I was prepared to give LG a 1 star rating, but changed that to 4 stars based solely on Justin. He is a very real asset to the company. LG, if you read this, I have been to South Korea on several business trips and have always found people to be very cordial and helpful. It is a shame to have a company as prominent in South Korea as you are paint a different picture. Apparently, many, many people agree with me. You may want to spend some time reviewing your CS processes.

The worst product I have ever purchased. NEVER again will I purchase an LG product. Customer service is terrible. They don't respond, they don't care, they are rude.