Had to return some hiking shoes that had started falling apart after 6 months. Maria was extremely helpful. She patiently assisted us trying about 10 other pairs on. Instead of replacing we upgraded.... See more
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Review summary
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Reviews shaping this summary
We had a family trip to the boot section of the Cardiff store this morning and were helped brilliantly by Morgan T and purchased one set of male adult boots and will be ordering two more sets for two... See more
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Called in at Go Outdoors Keswick whilst on holiday to look for some new walking gear for my wife and son this lunchtime . The staff were fantastic and helpful Scott, Sienna and Chloe upstairs on foot... See more
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Really impressive customer service from Christina in the Tunbridge Wells GO Outdoors store. I showed her three different shoe types from their broad selection and she immediately went and got me each... See more
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Company details
About GO Outdoors
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
United Kingdom
- 0330 008 1555
- www.gooutdoors.co.uk
4.5
Excellent
271K reviews
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Reply from GO Outdoors
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Ordered a pair of walking boots
Ordered a pair of walking boots, online, I’m a full time carer for my Elderly Dad so can’t get out. My family arranged a surprise few days away in Lake District for me so I quickly ordered boots, they arrived just in time, tried one on fitted perfectly when I got to lakes realised that one boot was a size 7 the other size 8 so had to put an extra pair of socks on my right foot
25 August 2026
Maria and Abby were really helpful
Maria and Abby were really helpful. Maria helped us find a good pair of hiking boots.
4 September 2026
Unprompted review
Reply from GO Outdoors
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Damaged delivery
The two of the items that I ordered arrived completely smashed up and in opened packaging where the delivery company then had to put items into additional bags to deliver. There is no one to speak to on the customer service line and everything is just an automated response which did not resolve anything and then in addition I have to pay to return the items.
26 August 2026
Always have great prices and with there…
Always have great prices and with there members card you can save a lot more.everything instore comes from well known brands,so you know you're getting good quality with great service.
19 August 2026
Reply from GO Outdoors
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
wheres the stock gone :(
as always the overall pricing and range on the internet are excellent , the gent on the cycling and fishing area (chester) was really helpfull checking stock trying to find what i needed well done for him :) deserves a hug putting up with me, but the float levels on the shelf were a problem for me . Lots of empty shelves and keynotes from the advertised 'sale' not even available at the store. Maybe its just fishing gear its a bit of a niche area but left the store feeling a little disappointed
23 August 2026
Reply from GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Enquiring about a pair of walking shoes…
Enquiring about a pair of walking shoes which was off sale in the store i visited. It was suggested I ordered on line but was unable to. I was told, a new system was not always linking some cards on line to accounts. I tried phoning customer service to sort but was advised of the 35 minute waiting time. I ended up having to re subscribe to a new card/account to order for collection at an alternative store. Customer service did not meet my needs on this occasion.
26 August 2026
Reply from GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Visited Fishing Republic and was helped…
Visited Fishing Republic and was helped by Finlay at the Gateshead store. He was super knowledgable and gave me some great advice.
5 September 2026
Unprompted review
Reply from GO Outdoors
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff are polite
Staff are polite, friendly and helpful. Get good deals with members card.
25 August 2026
Unprompted review
Reply from GO Outdoors
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Joe was a very knowledgeable
Joe was a very knowledgeable, competent and experienced asset to the company. He guided me effortlessly to 1 of the best fitting and comfortable hiking boots ever. He took the time to understand my needs and presented a small selection from the vast display within my budget. He wanted to understand what I wanted to do, shared his own hiking experiences, then made other product recommendations. I have never been happier and trusting to but more stuff!!!!! Great service. Thanks
14 May 2026
Unprompted review
Reply from GO Outdoors
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
On line order
Did not receive an email to inform me that a £500 item ordered on line was available for collection in store.
Rang customer service to query when item would be delivered to store and informed that item had been available in store ready for collection for one week and that the store would return item if not collected within 2 weeks of its arrival in the store, we were away on holiday so a possibility of not being able to collect purchase within this timeframe.
Went into store to collect item, the assistant wrote the order number down on his hand, (not a professional way of doing things)and went looking for the order. Store assistant totally uninterested when asked about receipt for item.
Did not receive a receipt or a confirmation email that order had been collected.
In my opinion a totally unprofessional way of managing orders and the collection process
26 August 2026
Ordered on 26th of August
Ordered on 26th of August, still waiting for delivery it’s now the 6 of September
And be lucky to see it anytime soon
Won’t be ordering again from go outdoors, not the first time last time was sent the wrong item
26 August 2026
Easy to place an order and the items…
Easy to place an order and the items were delivered quickly.
Very happy with my purchases and at a great price for members.
24 August 2026
Reply from GO Outdoors
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Lewis was extremely helpful
Lewis was extremely helpful, the store didn’t have the item I wanted, however Lewis helped to find an alternative which was better than my 1st choice.
Thanks Lewis for going the extra mile.
5 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Good experience
Greeted at the door. asked for help immediately directed to employee Oli who helped me pick out gas canisters for my cooker, nice staff and good deals
5 September 2026
Unprompted review
Reply from GO Outdoors
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Helpful and knowledgeable
Tried on many different boots. James was very helpful and patient giving me advice based on his personal experience which was good
5 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Nice friendly staff and helpful. Stock info poor
Nice friendly staff and helpful.
The issue I have and why I have given them 3 stars is stocking level of fishing equipment is low on the shelf and online stock check is not correct. Was meant to be 4 in stock online and found none in store. Even a member of staff advised me this was incorrect. Not great if you have to drive a distance to collect something you urgently need.
26 August 2026
Reply from GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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