Dreams Reviews 

Mattress faulty after 4 weeks. Attempting to contact Dreams to enact their fantastic aftercare and money back guarantee has proven impossible due to their phone line only allowing call backs and you are then pressured to use online chat which for a week was not actually working. The branch cannot help which is pointless given they take your money and issue the promises. Having to wait a month for a ‘specialist’ to review your faulty product is frustrating and feels like you cannot be trusted ! Currently stuck as to get a refund they want to pick your mattress up before they then decide how long to take to actually give you your money back. So no mattress and no money?! Trying to get anyone to take responsibility has so far proven impossible. Would definitely not recommend and will never purchase from this company again.

I had a fantastic experience buying an ottoman bed for my daughter from the Waterlooville branch. The storage space is exactly what she needed, and the quality of the bed is great. A lovely gentleman named Robin helped us in-store and provided excellent customer service. To top it off, the delivery was incredibly fast. A flawless 5-star experience from start to finish!

I went to the Dreams store in Birstall and was greeted by Stephen. He was very knowledgeable about the mattresses on offer, talking me through the benefits of them all. Mattress shopping can be overwhelming but he made it very easy. I look forward to receiving my new mattress.

Very well served by Calvin at Dreams, Valley Leisure Park, Croydon.

Eve, was very kind and she helped us a lot.
Thank you so very much!!

Very knowledgable staff and no hassling left us to make our own decision but helpful if needed. thank you

Appalling customer service. Bought a bed frame and mattress with a delivery date set for 23rd July 2026 and told by store that I would receive a call from customer service team prior to delivery to provide me with a 2 hour slot. Arranged for my old bed to be taken away in preparation for new bed. No contact at all from Dreams after taking my money. Called the store first thing this morning (22nd July) and was advised that the delivery is shown on system for tomorrow and the warehouse will call me today to provide slot, but if I do not hear by 5pm call the store back. No call received so called store again and advised that the system has been amended and now shows my delivery has been rescheduled to next Tuesday 28th July. The store said they don’t have anything to do with the deliveries and I will need to call their customer service number. Having called they have advised me that the warehouse have gone home and I will have to call again tomorrow (by which time of course their Lorry’s will be out and unable to deliver to me). This is not good enough, my partner and I are in our late 70’s, I’m sleeping in single bed tonight in spare room and my partner will sleep on sofa, which will remain the case now until next Tuesday. I arranged with my son for him to take a day off work to be here to carry parts upstairs and assemble the bed frame. This will not happen now and he has wasted a day of his leave. He will not be able to help on Tuesday so I’m now stuck… I am now considering cancelling the order and demanding a full refund.

We came into Dreams to order some new beds and mattresses Michele was amazing very helpful and offered everything she should of
Thankyou for the help and advise was a really great experience

Fantastic service! I needed to order my elderly Dad a new bed as quickly as possible. Lisa was helpful and found me the best possible deal available. I would thoroughly recommend the Reigate branch to everyone.

Paul from the Plymouth branch was very helpful and showed us exactly how our bed works could not be more helpful and the service we had was second to none delivery was on time and was only 10 days from when we ordered it so pleased with dreams would recommend them to everybody.

Have had a really easy time finding a mattress here, unlike so many other places in chester. The staff were all very helpful and friendly, and accommodated all my needs for a perfect match for me. All around an amazing experience.

After searching through multiple shops to find the right mattress with no luck. We found 3 we loved here of varying prices. Definitely shopping here first next time I need a new mattress! Shout out to carol for the excellent service!

Kerryn, the sales assistant at the Horsham Dreams store went above and beyond yo assist with my mattress purchase. She gave a detailed walkthrough all products, after finding what mattress would best suit me. Kerryn is an asset to the business, displaying both professionalism, knowledge and excellence customer service skills. What an approachable and hospitable woman, a credit to the business.

Emma was very knowledgeable about the product she was very helpful explained all about the mattresses we were looking at gave us time to have a lay on each bed she didn’t rush us. Made our experience very good we would definitely recommend her and use dreams again. I cannot speak highly of her. Thanks

Brought a great mattress the lady who served us was amazing at the Brislington dreams think her name was jenifer

We were very satisfied with our customer experience. The store assistant who helped us, called Nicky, was extremely accommodating and friendly from the moment we walked through the door. She walked us through the sleep match process and made sure I was comfortable all throughout.

Great staff who were helpful without pressure for sales. Explanations were brilliant and they took a lot of time with my son.

This is the worst after sales services I have ever received. We are unable to get hold of customer service the queue times are minimum 1 hour and recently I waited 2 hours to be cut off. There has been a system upgrade which has meant all orders processed before the 27th June are on a different system. I have no idea how we are supposed to get in touch with this company.

Ordered a mattress order number 888J593566 was due to be delivered on 20/7. Day of scheduled delivery driver called to confirm time, he then called back to say he would be running late…then called back to say he went back to the warehouse and they didn’t even have any in stock. Customer services have been unhelpful- I called them on the ring back took them 3 hours to call by that tine all the departments they needed to liase with apparently had closed. They said they would call me back the next day - never did, called them back - same ridiculous rigmarole spoke to someone explained I am physically disabled and when the driver called to say was coming I had disposed of my mattress so was sleeping on a sofa. Didn’t seem that bothered they also said the departments they needed to get the order reset were closed but would call me back with a resolution the next day with a delivery date and to discuss compensation…until now still nothing. When you have to sit waiting for an hour to get through it’s soul destroying to keep on chasing them when this is there mistake to be rectified it shouldn’t be up to me. Got another 3 beds and mattresses to replace I will not be using dreams- thought they would be decent and were a big reputable company- obviously not

Eloisa was great in the Worcester store ! She helped my partner and I with picking a mattress and was very patient when it came to us being indecisive. Went through the sleep mattress tester and helped us with options and was over all just super kind and understanding !!