Mattress faulty after 4 weeks. Attempting to contact Dreams to enact their fantastic aftercare and money back guarantee has proven impossible due to their phone line only allowing call backs and you are then pressured to use online chat which for a week was not actually working. The branch cannot help which is pointless given they take your money and issue the promises. Having to wait a month for a ‘specialist’ to review your faulty product is frustrating and feels like you cannot be trusted ! Currently stuck as to get a refund they want to pick your mattress up before they then decide how long to take to actually give you your money back. So no mattress and no money?! Trying to get anyone to take responsibility has so far proven impossible. Would definitely not recommend and will never purchase from this company again.