Jacob Roles

Kerryn, the sales assistant at the Horsham Dreams store went above and beyond yo assist with my mattress purchase. She gave a detailed walkthrough all products, after finding what mattress would best suit me. Kerryn is an asset to the business, displaying both professionalism, knowledge and excellence customer service skills. What an approachable and hospitable woman, a credit to the business.

Ah, Zavvi... Well, they have great selection of limited edition products and usually still have stock when other stores don't. However, the availability of the item is usually.. questionable. Many times, I have ordered an item and waited weeks, even months for the item to be dispatched. Yes, Zavvi has always offered to cancel the order and at times, they have offered replacements. I cant fault zavvi that much, they do communicate well but it frustrates me when the site will show an item to be available but once you order it, it takes 3 years to arrive....

Its a bit of a gamble, but 80% of the time your order is fine. Prices are also great.

Excellent customer engagement and communication. Seller was able to notify me of any issues and rectify them instantly. Price was unbelievably good, quality of service exceeded expectations. Will be shopping with this business again. One of the best and easily accessible trading card/Memorabilia online stores in the UK.

My stay at East Croydon was underwhelming and honestly disgusting completely disgusting…

We had booked 2 nights and for the price of £170 we did not expect anything fancy but we at least expected the bare minimum and not the following:

•Dirty sheets with a blood stained mattress cover…
•Food and wrappers on floor( no hoovering done in the room)
•Hair net over fire alarm ( great cleaning job and safety hazard)
•stains over sofa ( food, pieces of someones weave, questionable white marks…)

I reported this and provided photos around 30 mins after my check in. All The receptionist said is that he could provide clean sheets and asked if i had caused the mess myself…. Several times. I looked at him and asked if he thought that a 5’11 white Caucasian covered in tattoos was likely to wear a weave let alone ejaculate on a sofa.

He said it was not possible to get a cleaner and impossible to change rooms. I was handed clean linen and expected to wipe up the remains of shaniqua from the blood soaked room…

No cleaning service or room was swap was offered when suggested and the fact the room had not been cleaned did not appear to concern him. I assumed this may be common for this individual but unfortunately it was not something that I personally wanted to experience when sleeping at night.

The following morning we had planned to be up and out and head to central london. Unfortunately, there was no water at all going to the room meaning we had to wait all day until 13:00 to have a shower or wash our hands. We had to go to coop and use 2litre bottles of water to wash as if we had just been sent a supply package from the red cross or Angelina Jolie had adopted me.

My partner spoke to reception and was offered a new room which was a simple resolution but could of been avoided if issues were resolved earlier. It has thrown a spanner in the works and ultimately we have paid full
Price for a service that wasn’t fulfilled. I am requesting a full refund for the friday night stay at the very least as we did not receive the described service that we had purchased.

I am also appalled at the little effort the staff on Friday. The reception staff member was more concerned about fingering his phone and creating a new mix tape with the god fearing, law abiding looking gentleman sat next to him.

Overall, we did not have a nice experience at premier inn croydon and have contacted the venue to address this situation.

P.S if someone’s lost a weave, it’s in room 512 being used as a fire alarm cover

J