DID Electrical Reviews 

50,647
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 11,631 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing knowledgeable, helpful advice and guiding them smoothly through their purchases. Consumers truly appreciate the efficient in-store service and the wide selection of quality products available to them. Though some customers noted occasional issues with delivery delays and communication problems when trying to track their orders. A few reviewers also experienced frustrating follow-up processes with customer support when resolving post-purchase inquiries or missing item details. People occasionally mentioned receiving damaged goods or facing difficulties when attempting to resolve post-purchase issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful, polite, and knowledgeable service from... See more

Product

Consumers find product purchases to be very satisfactory, highlighting helpful staff and prompt delivery of... See more

Service

Reviewers highlight positive aspects of service, consistently praising friendly and professional staff who go... See more

Customer service

Clients share positive opinions on customer service, highlighting staff who are helpful, informative, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a mix of extremely fast arrivals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish. Called in just for a quote and purchased multiple appliances, because of the competitive pricing. They were delivered & installed within the week. Friendly... See more

Company replied

Rated 5 out of 5 stars

SVisited the Tullamore store on Wed 26th to "only" look at hoovers, was immediately greeted by Mandy who was so helpful and gave great advice on the pros and cons on various brands available. Within 1... See more

Company replied

Rated 5 out of 5 stars

I bought a new Ninja coffee machine from DID in Limerick. I returned to DID as I was very impressed with the service I had received when I purchased a hoover and dehumidifier earlier this year. Once... See more

Company replied

Rated 5 out of 5 stars

Mandy was so amazing, she helped us so much with cooker & hoover purchase . She is the epitomy of what customer service is. So helpful engaging & puts you at ease knows every product !! Cant than... See more

Company replied


Company details

  1. #4 of 11 best companies in Appliance Store
  2. #2 of 7 best companies in Computer and Accessories Store
  3. #4 of 9 best companies in Electronics Store
  4. #1 of 4 best companies in TV store
  5. #2 of 3 best companies in Vacuum Cleaner Store
  6. #1 of 4 best companies in Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.7

All reviews

(50,647)

10,439 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our salesman reinard made the…

Our salesman reinard made the experience he was so helpful. He answered all of our questions went out of his way to pick out the best watch suitable for us. He also help us with a laptop. Would definitely be going back to purchase of him :)

6 September 2026
Unprompted review
Rated 3 out of 5 stars

I liked how quickly the DID staff…

I liked how quickly the DID staff delivered my product, although the original delivery date was Thursday,
I got my laptop on a Monday. I appreciate the effort and the efficiency of the service and staff.
I’ve also ordered from earplugs in the past, and they never failed me.
Thank you!

30 August 2026
Unprompted review
Rated 5 out of 5 stars

We had such a great experience at did…

We had such a great experience at did store in Swords, Airside, today thanks to Paul. He was absolutely fantastic - extremely knowledgeable, attentive and genuinely focused on finding the right products for us.
He took his time, listened to what we needed and gave us great options without ever making us feel pressured. His product knowledge and customer service were outstanding.
We honestly don’t often come across someone as good at their job as Paul. He is a real credit to your company and definitely deserves a bonus! 😊
We’ll be coming back to your store for sure, and Paul is a big reason why. What a fantastic team member!
Marija & Marko P.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer experience

Terrible service with zero accountability. I ordered an item with same day click and collect. Rang the store when I received no notification after a few hours. Was told the item was there and to come in and collect it. Arrived at the store and was told it wasn’t there. I asked if they could deliver it and for them to cover the delivery costs. They agreed and was told it would be delivered on Tuesday. I ordered on Saturday. Received an email on Monday saying the item would be delivered on Tuesday. Nothing arrived. Rang on Wednesday to find out when it would be delivered. The turners cross store were unhelpful and kept me on hold for 17 mins. Had to ring back. Was told I needed to call customer service. They were useless and told me they would ring the store to sort it out and would ring me back. I never received a call back. 7 more times I had to call with no one willing or able to help. Finally got someone who said it would be delivered on Sat. Rang Sat morning just to ensure it was being delivered and of course it would not be delivered on Sat. Still no item with no idea if or when it will arrive. I would avoid placing orders with this company as they have no ability to resolve an issue when it arises. If they can’t get a simple delivery right then I would hate to have a problem with an item as they would never help.

4 September 2026
Rated 5 out of 5 stars

I bought this vacuum cleaner from DID…

I bought this vacuum cleaner from DID and tried it at home. The suction power is very good, and it works well on both carpets and hard floors. It is easy to use and I’m very happy with its performance. Good quality and great value for money. I would definitely recommend it.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for an ipad for school…

I was looking for an ipad for school and didn’t know which one to choose as i’m not a very techy person. Brendan came straight over to me and my mam to ask if we needed any help and helped us pick an ipad that would suit my situation the best and also helped us pick out all of the accessories and everything needed. He was very kind and helpful and made our experience much easier and more enjoyable !

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Ordered on line

Ordered on line, communication of order status was good. Staff were very helpful when collecting at shop.

4 September 2026

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