Currys PC World IE Reviews 

Purchased fancy dishwasher with fitting services. One of the delivery men was incredibly rude refused to install it, left new mashine in the middle of the kitchen and left. Shocking! Would never recommend this shop!

Avoid PC World for delivery and installation, save your money and go elsewhere.

We ordered a washing machine two weeks ago. It's been a disaster from start to finish.
On the first delivery attempt, they dropped the machine off the truck and dented the side of it. We had to wait a full week for a replacement, and even then only got it installed earlier in the day after complaining on the phone.
When the second machine finally arrived, the installers drilled holes in our presses, left a huge mess, and somehow broke the door off during install.
Throughout all of this, customer service, delivery staff, and management were equally hopeless. When we asked them to sort it out, we were told there was "nothing they could do" for another week, no urgency, no accountability, no real attempt to fix it.
At this point they're down roughly €1,000 in damaged stock, and we've lost two weeks waiting around for a machine that still isn't properly installed.
If you're thinking about ordering from PC World and using their installation service don't. It's not worth the risk.

Worst customer experience we've ever had. We want to cancel our order and refund the amount. So far it has taken 4 phone calls, with being also passed along to further assistants in each phone call. The latest info we received is that we have to contact their delivery service to cancel delivery before refund. The problem is that in order to contact the delivery we can't get the phone number as curreys won't give it. So we still have no refund.Avoid at all costs is my advice

I have never experienced customer service this bad.

It has now been more than three weeks since I paid €889 for my Click & Collect order, and I still have not received my item.

During this time, I have called Currys customer support more than 10 times, visited the store more than 7 times, and sent over 20 emails. Not a single email has been answered.

I also have proof from DPD, including delivery confirmation and photographs, showing that my order was delivered to the store more than 18 days ago. Currys even confirmed by email that they had received my order and that it was being processed. Despite this, they still have not released my order for collection.

Every phone call ends with the same response: “Please wait another 3–5 days.” After more than three weeks, they are still giving me exactly the same answer without any explanation or solution.

The store staff tell me to contact customer support. Customer support tells me to wait. Nobody takes responsibility or is able to resolve the issue.

I paid for my order in full, but I still have no product and no meaningful communication from Currys. This has been the worst customer service experience I have ever had.

If you are considering buying from Currys, be aware that if something goes wrong, you may find yourself spending weeks chasing your order with no answers and no resolution.

CIR2630848115

I ordered a hob that arrived broken, could not be used. I contacted the customer service and they agreed to refund me. When I received the refund confirmation, I noticed that I had been charged a €40 delivery fee, as well as an additional €40 return fee, with the reason stated as “item unwanted.” Firstly, I do not think I should be charged a delivery fee for a product that arrived damaged. Delivery charges are paid with the expectation of receiving a product in good condition that can actually be used.

Secondly, I do not understand why I have been charged a €40 return fee for an “unwanted item.” I did not return the hob because I changed my mind—I returned it because it was broken upon delivery. I believe it is entirely reasonable not to accept or keep a brand-new product that arrived damaged, especially when it was purchased at full price.

I'd give them zero if possible. I have a very simple question to ask about a product before I buy it and I have been unable to get hold of anyone. Info isn't on the website. The phone line tells me to check the website, the man I finally got through to was the dopiest person I've ever encountered in customer service. He also said to check the website and said it was impossible for him to transfer me to sales team. If the info was on the website I wouldn't be calling! A waste of time. The first message you hear when you call is an AI voice saying that abuse towards the staff won't be tolerated. I see why they have that up there first, because their phone staff deserve the abuse! Curry's should shut down at this stage. Absolute joke.

Edit after the response from Currys. After writing this review I got an AI chatbot on the Facebook page which gave me a phone number for sales team which was out of service! That's the third out of service number I've been given for Currys. I will not be emailing the email given in the response below. I already emailed the customer service email with no response which started all of this. After this I will not be buying anything from Currys. They need to get their act together.

Absolute Joke , ordered a washing machine 2 weeks ago got delivered damaged like a fork truck drove into it , refused delivery waited another week for a new one and wait for it , delivered the same damaged washing machine to me again , customer service , shocking behaviour the most unhelpful disgrace of a team i will never shop at curry's again , 2 weeks waiting for a washing machine now ,

Bought a tablet for my non verbal autistic child. In-store the staff member was 100% knowledgeable about the product and after talking over with the staff member she offered insurance with an extended warranty. I would normally not take out insurance for any product, but seeing as this was her 3rd tablet in a few years,I said yes. 2 and a half years in and child has an episode and the tablet falls and we end up with a cracked screen. Rang Currys, they answered straight away. Most helpful person at the end of the phone. Gave me a reference number, go in to a Currys store and you will get a replacement. How can I fault that? 100% in store experience, and 100% customer service. If I could have given more I would.

the most horrible company, inexperienced drivers, no humanity, who don't know how to talk to customers, they are good until they take your money, then they deliver you the wrong products, then they don't answer the phone! I don't recommend

If I could go lower I would!

Paid for a Fitbit air in the shop and it was to be collected the following week. Went back and said oh it’s not in yet come back next week. This went on for four weeks.

They then said that I need to ring customer service and cancel the item.

Customer service said “we do not have this item in stock in the company”

How can you sell something (and insurance) and not have stock anywhere in your network????

The staff in the shop are incredibly friendly but it’s just not good enough.

Worst customer service ever. They do not look after the customer if you have a faulty item and ignore emails.

Very pleasant in store experience. Spent €1400 on a new Lenovo laptop and insurance. Arrived home to find this device doesn’t come with a charger.

1) this is ridiculous, selling me a new device, not providing a charger
2) even worse, not advising me. So instead, I’m left waiting until I am back home in need of a working device to find out myself.
3) wasted time online and on hold to Curry’s figuring out if this was a mistake. It’s not. This is intentional, they just don’t tell you.

What a farce

Fridge gave up this week, rang customer support after 8am, which their website states is their opening time. Automated message says their lines are open at 9am. Call back after 9 and explain my problem, and was almost laughed at for asking what they can do about the fridge I bought from them that no longer works. “Find someone local who can fix it”. Extremely rude, didn’t ask for my order details, didn’t ask for an explanation of the problem, just, go somewhere else.

Worst customer service I have ever experienced. Had to pay to get a television examined before they would accept it was a manufacturing defect. Have paid this money and no contact re collection of television for examination after two weeks. Impossible to contact anyone to discuss issue on phone and emails bounce back saying my case is resolved! Looks like I will have to go to Small Claims Court to try and get issue resolved and the other money they have effectively stolen from me back.

Update: I tried to email the contactsocial email address as suggested below with my details and got another automated response saying my case is closed! Unbelievable!

Appalling customer support, trying for 40 minutes to cancel a dd tech plan for a laptop my 80 year old father no longer has. Had to speak to 4 or 5 different people, gave same information to each person, very frustrating service!

I placed an order at the end of May, which still has not been delivered. That, to be honest, is secondary to the atrocious customer service. On no fewer than three occasions, I have been informed that someone will get back to me in 24-48 hours. This has never happened and I find myself having to call and email. As of now, I have not received my delivery or a refund or even a call back.

I will not order from Curry’s online again and will never recommend them.

One star is to much / stay clear of Currys
The Terrible Reality:
Everything went completely downhill the moment Currys got my faulty Bosch vacuum cleaner back. Even though I was within my legal 30-day window under the Consumer Rights Act to reject the faulty replacement and get a full refund, they have given me an absolute financial runaround.
Their stories change constantly. First, they claimed they successfully refunded me on June 9th. Then they claimed they refunded me again on June 16th. Yet, nothing shows on my PayPal account. To expose their own contradiction, a female customer service agent actually phoned me up on that exact same day (June 16th) and explicitly told me that I would have to close my PayPal dispute before they would release the funds!
Furthermore, a phone agent admitted on June 19th that they processed a refund to a completely wrong card ending in 1234—which isn't mine.
To prove how much their online team is shifting the facts, I went into the Plymouth branch on June 29th. The contrast is unbelievable. The Plymouth shop staff are lovely, helpful, and completely different from the online team. The customer service assistant there looked at the system, confirmed that the item had absolutely been delivered back to them, checked my PayPal account on the spot, and verified that no refund had ever been received. He was so shocked by the situation that he actually wrote an internal letter to his own company's escalation department to flag what was happening.
Now, after I have spent weeks complaining constantly on Facebook, social media, and via emails, the online team has sunk to a new low. Currys has officially messaged PayPal to demand that I return the item before a refund is issued. While their phone agents and store staff admit they have it, they are deliberately refusing to send me a written confirmation email just so they can try to trick PayPal into closing the dispute in their favour.
Even the escalation to the top is a sham. On July 8th, Currys agent from the Executive Resolution Team (writing on behalf of the Group Chief Executive, Alex Baldock) issued a "Final Response" doubling down on these claims, refusing to provide a basic PayPal transaction ID, and trying to force me to drop my PayPal protection.
It has been 41 days since my item was collected. Currys has my vacuum cleaner, they have my money, and they are actively misleading PayPal to hide the fact that their system has the bank holding onto my funds. Absolutely appalling service from the online team—I am expecting my refund and I will never purchase anything from Currys online again. The stores are a lot more helpful than the online team, so take my advice: never buy anything online from them, and only pay cash when you're in-store. Stay clear of Currys online service. We'll fight this all the way.
#ContradictoryClaims #MisleadingInformation #HoldingMeToRansom #Manipulation #BadCustomerService #WaitingOnRefund #TradingStandards #BBCWatchdog #TheSun #TheMirror #DailyMail #DailyStar #TheHerald #TakeABreak
The Only Good Part:
The single part of this entire process that actually worked was the collection—and that was entirely down to DPD, not Currys. DPD picked up the item right on time on June 1st, and their tracking clearly proves it arrived safely at Currys on June 4th. It's a shame Currys' online division can't match the basic professionalism of their own couriers or their local store staff.

Never restocks anything

I purchased a Hisense oven from Currys in September 2025. In May 2026, less than a year later, the internal glass shattered during normal preheating, leaving the appliance unsafe and unusable.

What followed was one of the most frustrating customer service experiences I have had.

I first reported the issue to Currys on 14 May 2026. The oven was eventually treated as a product investigation/safety issue, and Hisense later confirmed that the required repair part was unavailable, issuing an uplift/exchange authority number. However, getting to that point involved weeks of chasing, repeated calls, missed promised callbacks, conflicting information, and a complete lack of clear ownership.

At various stages I was passed through call systems, routed incorrectly, cut off after long hold times, asked for information already provided, and promised contact within 24 to 48 hours that did not happen. At one point Currys’ records even showed that the damaged oven had already been collected, when it was still sitting in my home.

A formal complaint was sent on 2 July. The response I received appeared disconnected from the case and simply asked again for basic details, even though the complaint email already contained the relevant case number, uplift number, replacement product code, and order details.

The replacement Indesit oven was finally delivered on Friday 10 July 2026. The delivery driver and assistant were excellent, very helpful and pleasant, and I have no criticism of them whatsoever. I would also specifically mention DF from the Product Investigation Team, who was extremely helpful once he became involved.

However, the wider Currys process was extremely poor. This was a relatively new appliance that failed in a serious and potentially dangerous way, yet it took almost two months from my first email to reach delivery of a replacement. The amount of time, chasing and persistence required from me was completely unreasonable.

Credit to the few individuals who helped, but as an overall customer service experience, this was deeply disappointing.

I ordered a fridge freezer paid for delivery and recycle ♻️ the old one , unfortunately on the delivery day I was at work no phone call on the day nothing. My house has two flats A and B with shared entrance, my neighbour at flat A her son open the door for the delivery guys, what they done is unbelievable they dumped the huge fridge freezer in the tiny corridor making my disabled neighbour prisoner in her own home. When I tried to call customer service they couldn’t solve the problem I have been on the phone more the ten times they can’t find a solution to a simple problem they send me to the store where I bought the fridge freezer, can’t solve the problem too. They keep asking me to find another person and pay myself then they will reimburse me. How come if paid for service already? But what I am worried is my disabled neighbour she can’t get out, also the fridge is right now a fire hazard for me my kids and specially my disabled neighbour. They gave me 15 days for them to collect the fridge freezer. The question now how is this big company they putting their customers safety last? I fill bad for my disabled neighbour that she has to be as a prisoner in her own home ? Please do not trust Curry’s customer service or they services, they are poor when comes to the customer service. Never will use them again. Delivered on Monday July 6th, they booked me for collection on July 17th. Right now I am helping my neighbour from her window, that’s not fare for her