Harvey Norman Ireland Reviews 

44,709
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 9,048 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being exceptionally helpful, knowledgeable, and polite, making every interaction pleasant and productive. Buyers also emphasize the delivery teams as professional, efficient, and extremely careful when transporting and setting up furniture. Some reviewers were not happy with delayed orders, out-of-stock items, and frustrating customer service interactions during collection. Consumers additionally noted problems regarding unexpected stock shortages, product defects, and difficulties getting timely assistance from certain employees. A few shoppers mentioned long waiting times and unhelpful responses when trying to resolve issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting prompt arrival times and helpful... See more

Staff

Consumers find staff to be positive, helpful, and professional. Reviewers frequently highlight the... See more

Product

Reviewers mention ambiguous feedback about product offerings, with opinions varying widely. While many... See more

Service

Reviewers highlight positive aspects of service, consistently praising helpful and knowledgeable staff... See more

Order

People report ambiguous experiences with order processes, reflecting a wide range of differing opinions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got fantastic customer service from Bhishmd this evening and I was able to communicate easily with this gentleman. He was very helpful and easy to understand. So I don’t usually give my opinio... See more

Company replied

Rated 5 out of 5 stars

Bought a Back to School Samsung PC today in your Carrickmines store. We were dealt with by Ramon who was pleasant, knowledgeable, highly professional and attentive. We were very impressed by the level... See more

Company replied

Rated 5 out of 5 stars

In the past we've had issues with the delivery team BUT on this occasion we had bought a Sage Barista Touch almost 6 months ago. My wife went to make a coffee and got a shock from the machine. As per... See more

Company replied

Rated 5 out of 5 stars

We had such a great experience dealing with Sean, the tech assistant in Harvey Norman. He was incredibly helpful and took the time to talk us through all our options when choosing a laptop. Sea... See more

Company replied


Company details

  1. #18 of 24 best companies in Furniture Store
  2. #8 of 10 best companies in Bedroom Furniture Store
  3. #8 of 10 best companies in Cell Phone Store
  4. #6 of 7 best companies in Computer and Accessories Store
  5. #9 of 10 best companies in Home Goods Store
  6. #3 of 4 best companies in Washer and Dryer Store

About Harvey Norman Ireland

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

45K reviews

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4.3

All reviews

(44,709)

8,595 reviews in the last 12 months

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Rated 2 out of 5 stars

Not happy with my experience at all

Not happy with my experience at all. While we were treated well in store and the staff was very helpful, the laptop I wanted was out of stock. They told us they would have it by next Thursday (in 5 days). I received no call or text as promised and seeing as I had just moved away to college my father tried to collect it in person. They said they would not have it till the following Monday, the Monday I start college. This is not good enough especially considering we told them I was starting college the Monday and needed it by then. They had to give us someone else’s laptop and ‘hope’ they would not come in looking for it. Now the laptop itself is acting up, possibly not even working. Overall very disappointed

6 September 2026
Unprompted review
Rated 4 out of 5 stars

Mr. Abo did his job well!

While Mr. Abo is a competent & friendly salesman but I'd prefer if he had mentioned that the Samsung Galaxy laptop I purchased was last year's model (2025).

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Niall and Mick are great at their jobs

Niall and Mick are great at their jobs. They made the delivery very stress free, having to maneuver through a very small hall! Thank you both again. Joanne.

5 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hello,

We're so pleased to hear that your delivery was stress-free! It's wonderful to know that our team successfully navigated the small hall and provided excellent service.

Kind Regards,
Ayushi

Rated 3 out of 5 stars

Slow delivery, not the best customer service

I bought a laptop online. It took 5 days to arrive even though it was in stock. Their customer service could be better

28 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Marcus,

We appreciate you sharing your experience. We are actively reviewing our shipping processes and customer service protocols to improve delivery times and support.

Kind Regards,
Ayushi

Rated 5 out of 5 stars

Ken at Harvey Norman’s in Naas was very…

Ken at Harvey Norman’s in Naas was very helpful and really went out of his way to make the experience less stressful. He recommended the beds and wardrobe that we bought and I’d definitely recommend Naas and Ken in particular to anyone looking to furnish their bedrooms.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service from Management.

Goran the Manager in The Drogheda branch was extremely helpful in fulfilling my order. There had been some miscommunication about the availability of the computer monitor I had found online but Goran went above and beyond to fix the mistake and I went home very happy and with a great product. Great commitment to Customer care and relationship. I would go out of my way to purchase products from the Drogheda branch based on the care I received even though this branch h is out of my way.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

DAVID WAS EXCELLENT

David was fantastic. So knowledgeable and helpful. We bought our new tumble dryer from him. He was able to answer all our questions and helped us find the perfect dryer for our needs. Highly recommend!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Mono and Brendan

Mono and Brendan - great job , friendly and efficient.

5 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Mark,

We are delighted to hear that our team provided you with such a great experience. Thank you for your kind words; we truly appreciate your positive feedback!

Kind Regards,
Ayushi

Rated 5 out of 5 stars

Super efficient service from Daniel and…

Super efficient service from Daniel and Adam, phone call before arriving helped make things easier. In and out in no time, would highly recommend them 👍👍👍👍👍👍

5 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Terry,

We're so pleased to hear about your positive experience! It's wonderful that our team provided such efficient service and that the call before arrival made things easier for you.

Kind Regards,
Ayushi

Rated 5 out of 5 stars

Customer Service Way Above The Normal

I needed the assistance of your lovetech department in your Blanchardstown Centre Store in Dublin 15. I was looked after by a lad by the name of Matt. He was absolutely excellent his knowledge of all things technical was second to none. His attention to ensuring my problem was fixed and his customer service skills are also excellent. Harvey Norman should be proud to have such a fantastic descent person on their staff at the computer technical department

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer care in store and delivery service

Excellent customer service from start to finish. Also prompt aftercare. Tony Anthony assisted me in choosing the furniture and went beyond the call of duty. The delivery service was done by 2 lads,Brendan and Utmann, who were extremely polite, helpful and friendly. Delivery was within the time frame they gave me too. Overall, I would highly recommend Harvey Norman.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Paul and Jamie were brilliant when…

Paul and Jamie were brilliant when delivering our tumble dryer. Really personable, quick and had the tumble dryer installed and running in no time. Truly great service

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Bridget in the photo section galway store.

I was helped by Bridget in the photo section of the galway shop today. She was very pleasant and gave great customer service to me and to all other customers that came along while I was there. If she had not been there I would not have been able to manage the technology.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Brendan & Utman delivery were…

Brendan & Utman delivery were fantastic. Lovely gentlemen.
Highly commend.

4 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Dave,

We are so happy to hear that our delivery team members were fantastic and that you highly commend them. We appreciate you sharing your positive experience with us!

Kind Regards,
Ayushi

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