Overall, my experience was very good. The staff were helpful, and the purchase process went smoothly. When I bought a robot vacuum cleaner, I asked a sales assistant whether any discount was av... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm still learning how to set up my robot vacuum, but I'm very happy with my purchase. It's been working great both vacuuming and mopping. I'd really like to have access to the camera, but otherwise e... See more
Company replied
Thank you to Harvey Norman nutgrove Rathfarnham store staff for all your help. Everyone in there is so helpful and friendly. I have been in there a lot lately and the customer care and the staff knowl... See more
Company replied
Ordered a couch and an American fridge freezer from Harvey Norman. Organised a delivery date to suit me and there was no hassle. Fair play to guys for doing all the work in assembling it. Special shou... See more
Company replied
Company details
- #18 of 22 best companies in Furniture Store
- #8 of 10 best companies in Bedroom Furniture Store
- #9 of 11 best companies in Cell Phone Store
- #6 of 7 best companies in Computer and Accessories Store
- #9 of 10 best companies in Home Goods Store
- #3 of 4 best companies in Washer and Dryer Store
About Harvey Norman Ireland
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Ireland
- harveynorman.ie
4.2
Great
44K reviews
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Very professional service from purchase…
Very professional service from purchase to delivery
Excellent staff
22 July 2026
Unprompted review
Reply from Harvey Norman Ireland
Hi there,
We are so happy to hear you received professional service from purchase to delivery and found our staff excellent. We appreciate your positive feedback!
Kind Regards,
Victoria
The oven was delivered by two really…
The oven was delivered by two really nice guys who knew their business well
Also receiving the text messages the day before and the morning of the delivery was really helpful
22 July 2026
Unprompted review
The delivery guys were excellent and…
The delivery guys were excellent and explained everything very well. Took great care.
22 July 2026
Unprompted review
Reply from Harvey Norman Ireland
Hi Anne,
We appreciate your feedback! We're so glad to hear that our delivery team provided excellent service, explained everything thoroughly, and took great care.
Kind Regards,
Victoria
Not a bad word to say about the…
Not a bad word to say about the delivery service. I got plenty on notice for the time of delivery. The two lads were bang on. Even offered to move my old fridge out to my garage.
22 July 2026
Unprompted review
Reply from Harvey Norman Ireland
Hi Tony,
We're so pleased to hear you had such a positive delivery experience. It's wonderful to know our team provided excellent service and even helped with your old fridge. Thank you for sharing your feedback!
Kind Regards,
Victoria
Ben was brilliant
Ben was brilliant! So efficient and mannerly!
Thank you Ben! Great experience!
21 July 2026
Unprompted review
Reply from Harvey Norman Ireland
Hi Leah,
We appreciate your feedback. We are so happy to learn that our team member was efficient and mannerly, leading to a great experience!
Kind Regards,
Victoria
Very disappointed with Harvey Norman staff - Tallaght store
I returned my vacuum to the Harvey Norman Tallaght store on 15 July and, more than a week later, I am still waiting for my €899 refund
The purchase was paid €599 through Humm finance and €300 by credit card. My Humm finance agreement was fully paid off and closed last year.
Harvey Norman repeatedly insisted that the €599 refund had to be sent back to Humm because it was the original payment method. However, after contacting Humm directly, I was told that this is not possible because my finance agreement no longer exists. They advised me that the retailer must resolve the refund.
It is simply common sense that when a finance agreement has been fully settled and closed, the refund for a returned product should come from the retailer, not from Humm. Once the finance agreement was settled, Harvey Norman received payment for the goods. I should not be left without my refund because of an issue between Harvey Norman and Humm. Or maybe a common sense is not a common sense anymore?
The remaining €300, which I paid by credit card, has also not been refunded. I was told to return to the store again, even though I had already been there and was never asked to present my card. I should not have to make repeated trips because of an internal administrative issue.
What disappointed me most was the attitude of the staff. Instead of listening to my explanation and trying to help, they were dismissive, defensive, and unwilling to consider the facts of my case. Rather than taking ownership of the issue, I was simply told the same thing repeatedly.
After more than a week, I am still waiting for my refund. This is not the level of customer service I expected from Harvey Norman, and I sincerely hope they improve the way they handle refund disputes and treat their customers.
15 July 2026
Unprompted review
Reply from Harvey Norman Ireland
Hi there,
We sincerely apologize for the significant delay in your refund and the frustrating experience you've had. We understand your concerns regarding the Humm finance and credit card refunds, and the inconvenience of repeated store visits. Your feedback about the staff's attitude is also very concerning, and we are truly sorry that your explanation was not heard. We are committed to improving our refund process and customer interactions.If we can assist you further, please contact our customer support team. customer@support.haveynorman.ie
Kind Regards,
Victoria
Hey Harvey Norman
Hey Harvey Norman, your Electronics manager in swords refused to price match one of your bricks and mortar competitors today’s. He said you only price match against the major retailers you reference on your website, I think that’s not true, is it?
What happened to Harvey won’t be beaten on price or have you changed your policy?
You’ll see from the mobile number we are loyal customers.
Poor Form Harvey.
Will think twice next time.
22 July 2026
Unprompted review
Reply from Harvey Norman Ireland
Hi John,
We are very sorry to hear about your recent experience regarding our price match policy. We understand your frustration and appreciate you bringing this to our attention. We are looking into this matter to ensure clarity and consistency in our policies.If we can assist you further, please contact our customer support team. customer@support.haveynorman.ie
Kind Regards,
Victoria
The staff were quite rude and the…
The staff were quite rude and the customer service could be improved.
17 July 2026
Reply from Harvey Norman Ireland
Hi Brenda,
We are concerned to hear about your experience with our staff. We are taking steps to improve our customer service.
Kind Regards,
Victoria
You had a product which I thought was…
You had a product which I thought was out of stock everywhere, which is the first point. The second is that it was sent extremely promptly. The third is that it was the quickest customer service response I have ever experienced. Impressive all around.
17 July 2026
When I ordered my item it had told me…
When I ordered my item it had told me it would come in 3-5 business days it took over a month to come
15 June 2026
Very helpful staff in Harvey Norman
Very helpful staff in Harvey Norman
Delivery excellent service
9 July 2026
Unprompted review
Reply from Harvey Norman Ireland
Hi Siobhan,
We are so pleased to hear that our staff was very helpful and that you received excellent delivery service. We appreciate your kind words!
Kind Regards,
Victoria
Raviraj,..excellent service
Raviraj,..excellent service, very competent, highly recommended
Ten out of ten
22 July 2026
Unprompted review
Reply from Harvey Norman Ireland
Hi Herman,
We are so pleased to hear that you received such excellent and competent service. Your high recommendation means a lot to us!
Kind Regards,
Victoria
Nicola and Bob are legends
Myself and my partner dealt with, Nicola (for our new bed) and, Bob (for our new sofa) and both were absolutely fantastic.
Super friendly, super helpful and really nice too.
10/10 customer service
22 July 2026
Unprompted review
Reply from Harvey Norman Ireland
Hi Gary,
We appreciate you sharing your wonderful feedback. We are delighted to hear that our team members provided such fantastic, friendly, and helpful service. We value your comments regarding their excellent customer service.
Kind Regards,
Victoria
Reply from Harvey Norman Ireland
Good afternoon,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
The staff at the tallaght store are…
The staff at the tallaght store are rude and unhelpful can’t help with get what you need and have a face can’t believe they are still in tallaght
22 July 2026
Unprompted review
Reply from Harvey Norman Ireland
Hi Nikita,
Thank you so much for taking the time to leave this review. We are sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this matter looked into?
Many thanks,
Katie.
Happy with your efficiency and fast…
Happy with your efficiency and fast delivery of your product.
17 July 2026
Reply from Harvey Norman Ireland
Hi Kim,
We are so pleased to hear that you are happy with our efficiency and the fast delivery of your product! We truly appreciate your positive feedback.
Many thanks,
Katie.
Staff are always quick to help nice…
Staff are always quick to help nice atmosphere in the shop
19 July 2026
Reply from Harvey Norman Ireland
Hi Karl,
We appreciate your feedback. We are so happy to hear our staff was quick to help and that you enjoyed the atmosphere in our shop!
Many thanks,
Katie.
Ken is fantastic help !
Ken is fantastic help !
Thanks a million we are so happy with service and care !
Thank you
22 July 2026
Unprompted review
Reply from Harvey Norman Ireland
Good afternoon,
We are so happy to hear that you had such a positive experience and were pleased with the service and care you received. Thank you for your kind words!
Many thanks,
Katie.
Reply from Harvey Norman Ireland
Hi Vicky,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
Incredible service
Incredible service. Gabriel and another member of staff helped me navigate a difficult situation. Thank you both so much.
22 July 2026
Unprompted review
Reply from Harvey Norman Ireland
Hi Sarah,
We appreciate you sharing your feedback. We are so happy to hear that our team provided incredible service and helped you navigate a difficult situation. Thank you!
Many thanks,
Katie.
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