Harvey Norman Ireland Reviews 

44,709
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 9,048 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being exceptionally helpful, knowledgeable, and polite, making every interaction pleasant and productive. Buyers also emphasize the delivery teams as professional, efficient, and extremely careful when transporting and setting up furniture. Some reviewers were not happy with delayed orders, out-of-stock items, and frustrating customer service interactions during collection. Consumers additionally noted problems regarding unexpected stock shortages, product defects, and difficulties getting timely assistance from certain employees. A few shoppers mentioned long waiting times and unhelpful responses when trying to resolve issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting prompt arrival times and helpful... See more

Staff

Consumers find staff to be positive, helpful, and professional. Reviewers frequently highlight the... See more

Product

Reviewers mention ambiguous feedback about product offerings, with opinions varying widely. While many... See more

Service

Reviewers highlight positive aspects of service, consistently praising helpful and knowledgeable staff... See more

Order

People report ambiguous experiences with order processes, reflecting a wide range of differing opinions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got fantastic customer service from Bhishmd this evening and I was able to communicate easily with this gentleman. He was very helpful and easy to understand. So I don’t usually give my opinio... See more

Company replied

Rated 5 out of 5 stars

Bought a Back to School Samsung PC today in your Carrickmines store. We were dealt with by Ramon who was pleasant, knowledgeable, highly professional and attentive. We were very impressed by the level... See more

Company replied

Rated 5 out of 5 stars

In the past we've had issues with the delivery team BUT on this occasion we had bought a Sage Barista Touch almost 6 months ago. My wife went to make a coffee and got a shock from the machine. As per... See more

Company replied

Rated 5 out of 5 stars

We had such a great experience dealing with Sean, the tech assistant in Harvey Norman. He was incredibly helpful and took the time to talk us through all our options when choosing a laptop. Sea... See more

Company replied


Company details

  1. #18 of 24 best companies in Furniture Store
  2. #8 of 10 best companies in Bedroom Furniture Store
  3. #8 of 10 best companies in Cell Phone Store
  4. #6 of 7 best companies in Computer and Accessories Store
  5. #9 of 10 best companies in Home Goods Store
  6. #3 of 4 best companies in Washer and Dryer Store

About Harvey Norman Ireland

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

45K reviews

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4.3

All reviews

(44,709)

8,595 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service- prompt and efficient installation

Great service- prompt and efficient installation, thanks Jovâh

2 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Jacqueline,

We are so happy to hear that our service was great and that you found our installation prompt and efficient! We truly appreciate your positive feedback.

Many thanks,
Katie.

Rated 5 out of 5 stars

Grateful to Ben for assisting

Ben looked after the sale so well, explaining features of the product and relative usage. Made choice very easy

27 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Jane,

We are so pleased to hear that our team member looked after the sale so well, explaining product features and usage. We're glad this made your choice very easy. Thank you for your kind feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Fantastic with Leanne

Fantastic with Leanne - knew her product really well and was so pleasant. We had already visited another branch of your store and had a bad experiences in that your staff member was unsure of the product - perhaps lack of training. Leanne was exceptional

2 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Grainne,

We're so pleased to hear about your excellent experience with our team member. It's wonderful to know she was knowledgeable and pleasant. We appreciate you sharing your positive feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Good service

Good service by anil

2 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Rahul,

We're so happy to hear you received good service. Thank you for taking the time to share your positive experience with us!

Many thanks,
Katie.

Rated 5 out of 5 stars

Purchased a new sofa recently

Purchased a new sofa recently. Frank in the store was excellent. He as friendly and efficient. The delivery arrived this morning. I received a call earlier to say when it would be delivered and they arrived on time. The two guys making the delivery were Ivor and Tyrone they were friendly and brought the sofa into the house, put the legs in it and took away all the packaging. Overall an excellent shopping experience from end to end. Well done to all involved.

2 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Senan,

We are so pleased to hear about your excellent shopping experience from start to finish. It's wonderful to know that our in-store team provided efficient service and that our delivery team was friendly, punctual, and helpful. We appreciate your kind words!

Many thanks,
Katie.

Rated 5 out of 5 stars

I had an excellent experience with Beata

I had an excellent experience with Harvey Norman Tallaght, thanks especially to Beata from Electrical /Customer Service.
I contacted the store today regarding an issue with my Bose headphones, and throughout the process Beata was incredibly helpful, professional, and understanding. She took the time to listen, kept me informed, and treated my case with genuine care and respect.
Good customer service is hard to find, but Beata went above and beyond to help. Regardless of the final outcome, her communication, patience, and commitment to resolving the issue have been exceptional.
Thank you, Beata, for your outstanding customer service. You are a real credit to Harvey Norman Tallaght.

2 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Agnieszka,

We are delighted to hear about your excellent experience and the outstanding customer service you received. It's wonderful to know that our team member was incredibly helpful, professional, and understanding, going above and beyond to assist you. We appreciate your kind words.

Many thanks,
Katie.

Rated 5 out of 5 stars

Paul and Simon did a excellent job…

Paul and Simon did a excellent job fitting a door onto an integrated fridge with fixed hinges.

2 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Brendan,

We're so pleased to hear that the door fitting for your integrated fridge went so well. It's wonderful to know our team did an excellent job. Thanks for your feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Very professional ,friendly and helpful…

Very professional ,friendly and helpful men

2 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Theresa,

We appreciate your positive feedback. We are so happy to hear our team was professional, friendly, and helpful during your experience!

Many thanks,
Katie.

Rated 5 out of 5 stars

Delivery guys Dylan and Michael gave a…

Delivery guys Dylan and Michael gave a great service delivery to me with furniture . Service with. Smile and very professional and efficient . A great asset to their company . Thanks lads
Pat Beirne
Meath

2 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Patrick,

We're delighted to hear about your positive delivery experience. It's wonderful that our delivery team provided such professional and efficient service with a smile. We appreciate your kind words!

Many thanks,
Katie.

Rated 5 out of 5 stars

Mono and Brendan are the best

Mono and Brendan are the best. Top service. Great instructions and fast.

2 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Rogier,

We are so happy to hear that our team provided you with top service, great instructions, and a fast experience. Thank you for your wonderful feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Great service from Kava

2 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Kate,

We're so happy to hear that you had such a positive experience with our service. We truly appreciate your kind words.

Many thanks,
Katie.

Rated 5 out of 5 stars

Very helpful assistant when purchasing…

Very helpful assistant when purchasing cooker, hassle free, delivered next day.

16 June 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Deborah,

We're so happy to hear that our assistant was helpful during your cooker purchase and that you experienced a hassle-free, next-day delivery!

Many thanks,
Katie.

Rated 5 out of 5 stars

Gerard (Naas H N) was an absolute…

Gerard (Naas H N) was an absolute gentleman. He helped to bring and install the fridge in the kitchen. Took care of all hurdles in the corridors. Well mannered.
Thanks,
Midhun

1 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Midhun,

We are so pleased to hear about the excellent service you received with your fridge delivery and installation. It's wonderful to know our team was so helpful and professional, especially with navigating the corridors. We appreciate your kind feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

I bought an iPad some time ago from…

I bought an iPad some time ago from your store, and today I was helped enormously by your assistant named Emmet.

1 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Mike,

We are so pleased to hear that our assistant was able to provide you with such excellent help. We appreciate your kind words and positive feedback.

Many thanks,
Katie.

Rated 5 out of 5 stars

Great product ! Fast delivery !

Great product ! Fast delivery ! Highly recommended ! Awesome service on Dublin, Ireland !

25 March 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Good morning,

We're so pleased to hear you enjoyed our product, fast delivery, and awesome service in Dublin! Thank you for your high recommendation.

Many thanks,
Katie.

Rated 5 out of 5 stars

Martin and Peter done a brilliant job…

Martin and Peter done a brilliant job of getting the huge and heavy couch we bought into our sitting room unscratched. It was a difficult process as our front door is at the side of the house with a a narrow side entrance but Martin and Peter got it done no problem. Very professional. Thank you.

1 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Eoin,

We're so pleased to hear about your positive experience! It's wonderful that our team members did a brilliant job with the delivery, even with the difficult access. We're glad they handled everything professionally.

Many thanks,
Katie.

Rated 5 out of 5 stars

Got a delivery from Harvey Norman

Got a delivery from Harvey Norman. Aaron and Alan delivered my order. They were so nice and helpful and had the job done so fast. Very happy with the service they provided

1 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Emily,

We're delighted to hear about your positive delivery experience. It's wonderful that our delivery team was so nice, helpful, and efficient. Thank you for your kind words!

Many thanks,
Katie.

Rated 5 out of 5 stars

Excellent experience with Harvey…

My overall experience with Harvey Norman Ireland was excellent. I'm delighted with the service, the products, and the value for money. I would absolutely purchase from them again — in fact, I returned very shortly afterwards and picked up a beautiful mat that everyone has been raving about.

18 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Declan,

We are absolutely delighted to hear about your excellent overall experience. It's wonderful that you are so pleased with our service, products, and value for money, and that you returned for another beautiful item!

Many thanks,
Katie.

Rated 5 out of 5 stars

Delivery was excellent

Delivery was excellent, quick and cleaned up after Assembly.
I Highly recomendThe two lads Brian and Dean.

1 September 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Michael,

We are so pleased to hear that your delivery was excellent and quick, and that our team cleaned up after assembly. We appreciate your high recommendation!

Many thanks,
Katie.

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