Bramblecrest Reviews 

5,046
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent design of the products, finding them smart, comfortable, and durable for long-term use. Many people highlight the exceptional customer service, describing staff as helpful, efficient, and professional in resolving issues and providing timely assistance. Reviewers also frequently commend the delivery service for being prompt, well-organized, and often including helpful assembly or clear communication. However, some customers also noted inconsistencies with order and delivery, experiencing long wait times, partial shipments, or a lack of communication regarding delivery schedules. A few other people also felt that certain product items, such as covers, had quality issues or design flaws, like poor fit or material that collected water. Additionally, some reviewers were not happy with customer service, citing defensive responses or difficulty getting explanations for order problems.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the overall look,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting prompt and timely... See more

Customer service

Users describe positive interactions with customer service, with many reviewers praising the helpfulness and... See more

Order

Customers consistently note ambiguous experiences with order processes, with some finding ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First look at the website was disappointed and couldn’t find exactly what we wanted but Google and the page with what we wanted appeared So after that found exactly what we wanted easy to purchase o... See more

Rated 5 out of 5 stars

Customer service was excellent, very helpful indeed. The items we bought look very smart and are very comfortable. In addition we ordered a replacement cushion box liner because our old one had beco... See more

Company replied

Rated 5 out of 5 stars

Easy ordering from great Bramblecrest website, which details the various parasol models and options. Delivery was within declared timeframe, for which in this heat we are grateful. The high quality 3... See more

Company replied

Rated 4 out of 5 stars

I had emailed Bramblecrest to enquire about new covers for my three seater sofa set with height adjustable table and for my cantilever parasol. As I had not received a reply after a couple of weeks I... See more

Company replied


Company details

  1. Furniture Manufacturer
  2. Garden Furniture Shop

Written by the company

Bramblecrest has an established reputation for supplying the finest woven, marine faux-leather, fabric, aluminium and teak garden furniture.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(5,046)

1,205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed new covers for my furniture…

I needed new covers for my furniture and received good advice. My new covers look great

30 June 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely review. We’re so pleased our team could help you find the right covers and that you’re happy with how they look.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Great products delivered on time will…

Great products delivered on time will buy again

23 June 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely review. We’re delighted you’re happy with your products and that everything arrived on time.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Furniture covers

Easy to order, fast delivery and delighted with new furniture covers. The covers are a different fabric from last time with stronger cords to wrap round furniture legs and reinforced areas.

23 June 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your kind review. We’re delighted that ordering was easy, delivery was quick and you’re pleased with your new furniture covers.

Kind regards,
The Bramblecrest Team

Rated 3 out of 5 stars

Great furniture- poor delivery service

We ordered our furniture with an indication of six week delivery. In the event, it was delivered in mid July (ordered in April)
The first delivery was said to be lost in transit(per your system) When the suite arrived, the van driver had 2 delivery note for us and 2 identical suites on the van

7 May 2026
Rated 5 out of 5 stars

Canopy Had a canopy delivered for a parasol

Had a canopy delivered for a parasol
Easy to assemble
Great quality

29 June 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely review. We’re delighted to hear you’re pleased with your new canopy and that you found it easy to assemble. We really appreciate you taking the time to share your feedback.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

All the people who I dealt with during…

All the people who I dealt with during my purchase were helpful and a pleasure to do business with.

23 June 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your kind review. We’re delighted to hear that everyone you dealt with was helpful and made your experience such a positive one. We’ll be sure to share your feedback with the team.
Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Fantastic patio furniture

The garden furniture is very comfortable and of good quality. Very happy with purchase

23 June 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely review. We’re delighted to hear you’re happy with the comfort and quality of your new garden furniture.
Kind regards,
The Bramblecrest Team

Rated 4 out of 5 stars

Happy with the product, not the delivery

I have been very happy with the cushions I bought. My reason for the lower grade star rating is due to the delivery. Having given strict instructions to leave the package at our front door, I was very disappointed to see the package left by our gates!! I don’t think the delivery service did their work correctly.

29 June 2026
Rated 5 out of 5 stars

The product was lost by the postal…

The product was lost by the postal services but customer services sorted out the problem and we received a replacement.
Does the job perfectly.

29 June 2026
Bramblecrest logo

Reply from Bramblecrest

We're pleased to hear that our Customer Services team was able to help and that everything was resolved to your satisfaction. It's wonderful to know your new product is doing the job perfectly.

Kind regards,
The Bramblecrest Team

Rated 4 out of 5 stars

The furniture is lovely and good…

The furniture is lovely and good quality. However, when we ordered it the pictures showed the set as the same as we currently have it didn’t state left or right and didn’t explain that there was more than one option. When it arrived the pictures on the box showed the second option and so did the instructions so we decided to go with. It wasn’t until we got to the end of the instructions that it showed we could do either option so we had wasted a considerable amount of time. This should be at the beginning to explain it could be put together either way. Also the chair hadn’t been machined properly and wouldn’t go together properly some of the brackets were poorly aligned so all together it took hours to assemble . Considering the cost I would have expected this to have been assembled and not self assembly.

29 June 2026
Rated 5 out of 5 stars

Excellent service

Excellent service

29 June 2026
Bramblecrest logo

Reply from Bramblecrest

We're delighted to hear you received excellent service. Your feedback means a lot to the team, and we're so pleased you had a positive experience with us.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Had a small issue with a furniture set…

Had a small issue with a furniture set bought from another supplier,rather than send a new part they sent a whole new chair ,couldn’t be happier

24 June 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive review. We're delighted we were able to resolve the issue quickly for you and you were pleased with the outcome. We really appreciate you taking the time to share your experience.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Prompt service and delivery of an…

Prompt service and delivery of an excellent parasol.

26 June 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely review. We're delighted to hear you were pleased with the prompt service and delivery, and that you're enjoying your new parasol. Thank you for taking the time to share your feedback.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Prompt delivery and helpful couriers

Prompt delivery and helpful couriers. Product as described.

23 June 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely review. We're delighted to hear your order arrived promptly and that the couriers were helpful. We really appreciate your feedback.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Bramblecrest were very efficient and…

Bramblecrest were very efficient and helpful with our order, arriving at the given time. Assembling the parasol took a little longer than expected, but we are so pleased with the results, it looks fabulous and offers the shade we need.

26 June 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your wonderful review. We're delighted to hear you found the ordering process efficient and helpful, and that you're so pleased with your new parasol.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Chuffed with Cover 🥳

We are more than happy with our Bramblecrest furniture, so to look after it you need covers to protect from weather conditions, we needed to order a new cover for our double swing chair , no issues what so ever , phoned up , put order in , received cover much quicker than told , so happy days 🥳

26 June 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your wonderful review. We're delighted to hear you're enjoying your Bramblecrest furniture and that ordering a new cover was quick and straightforward. It's great to know it arrived even sooner than expected.

Kind regards,
The Bramblecrest Team

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