Customer service was excellent!! They were all amazingly helpful, friendly and knowledgeable about their products. I bought several items - an outdoor parasol, parasol base and parasol cover. Even th... See more
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Review summary
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I ordered some furniture and realised there was a 10 working day delivery time. I contacted Ruma spoke to Jo in customer service and she was somehow able to get the furniture delivered early. Unfortu... See more
Company replied
I recently ordered 2 medium sized table lamps. The items were delivered promptly and were well wrapped and protected. The lamps look really stunning and the quality is excellent, considering the reaso... See more
Company replied
The team were polite and courteous and arrived in a timely manner with no problems whatsoever. We are delighted with the products and with the end to end service experienced with Ruma. Joe kept u... See more
Company replied
Company details
- Decoration and Interior Design Store
- Furniture Store
- Home Goods Store
- Lighting Store
- Living Room Furniture Store
- Outdoor Furniture Store
About Ruma
Written by the company
About Ruma
Rūma.
1. to make into a room.
2. room, chamber, space.
1. to make into a room.
2. room, chamber, space.
Four little letters that describe the culmination of experience, style and passion to bring together and mould something pretty special. The clever creators of Rūma have a wealth of experience in the homeware industry and we've now developed a company that embraces all the good stuff with a great team on board. We are proud to be friendly and genuine in what we do, and offer beautifully designed products and insider expertise on how to style your space. Whether it's one carefully considered piece that makes all the difference to your surroundings, or a whole new makeover, we are here to guide you to make your perfect Rūma.
Contact info
United Kingdom
- 0330 433 9899
- customersupport@ruma.co.uk
- ruma.co.uk
4.5
Excellent
887 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Ruma
Thank you for your review. We really appreciate it.
We hope to see you again soon.
We are very happy with our product
We are very happy with our product. There was some slight damage to the parasol but this was rectified quickly and a replacement sent out within a few days. I would recommend this company.
8 July 2026
Reply from Ruma
Thank you for taking the time to leave us this review. We really appreciate it.
We hope to see you again soon
Reply from Ruma
Thank you for your great review!
Look forward to seeing you again soon.
Fantastic customer service plus an…
Fantastic customer service plus an excellent parasol build quality. Very pleased with the new purchase
16 July 2026
Reply from Ruma
Thank you for taking the time to leave us this review.
Hope to see you again soon.
Wow!
Wow! excellent product and service. After initially having an issue with the delivery of my parasol. I am happily eating a big slice of humble pie. Ruma have gone above and beyond expectation in addressing the problem and have demonstrated what excellent customer service looks like!! Well done Ruma, Very impressed. Thanks you
16 July 2026
Unprompted review
Reply from Ruma
We're absolutely delighted to read this, thank you so much for your comments and positive feedback. We hope to see you shop again with Ruma very soon.
I ordered some furniture and realised…
I ordered some furniture and realised there was a 10 working day delivery time. I contacted Ruma spoke to Jo in customer service and she was somehow able to get the furniture delivered early. Unfortunately there was slight damage to one piece and they immediately sent out a replacement. Very very happy with the consistently great service I received. The furniture is great quality and value. I’d definitely recommend and use again
29 June 2026
Unprompted review
Reply from Ruma
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words and support.
I will be sure to pass your lovely compliments on to the team member mentioned. We look forward to welcoming you back again soon.
Quick and easy!
29 June 2026
Reply from Ruma
We are delighted to read this - thank you for your five-star rating!
Customer service was excellent!
Customer service was excellent!! They were all amazingly helpful, friendly and knowledgeable about their products. I bought several items - an outdoor parasol, parasol base and parasol cover. Even though I had to return the parasol as it looked the wrong shape and size for my patio once in place, they couldn’t have been more helpful in organising the return and refund. Lovely service and products. Very happy to recommend.
24 June 2026
Reply from Ruma
Thank you for taking the time to leave us this review. We really appreciate it.
We look forward to seeing you again soon.
Avoid this company
Poor customer service after a used item was sent, and I was charged for the return! Avoid.
18 June 2026
Reply from Ruma
I'm sorry to hear that you've had a negative experience with your recent purchase. I understand that our customer service manager has contacted you to discuss this matter further, as this is not the service that you should expect when purchasing from Ruma.
Great customer service
I had ordered a couple of lamps, one had a crack at the base.
Ross in the customer services department was amazing- prompt, efficient and helpful. The lamp was replaced immediately and without quibble.
Would use this company again.
27 May 2026
Reply from Ruma
Hi there
Thank you for taking the time to leave us this review. We really appreciate it.
We look forward to seeing you again soon.
Excellent quality and reasonable prices
I recently ordered 2 medium sized table lamps. The items were delivered promptly and were well wrapped and protected. The lamps look really stunning and the quality is excellent, considering the reasonable price. I would definitely buy from Ruma again in the future.
3 July 2026
Unprompted review
Reply from Ruma
We're absolutely delighted to read this and so pleased that you had such a positive experience while shopping with Ruma!
Gorgeous colour and shapes of lampshades
Wide variety of up to date interior ideas. Swift, careful and efficient delivery of items purchased. Am definitely returning to site.
15 June 2026
Reply from Ruma
Thank you so much for your lovely comments and five stars!
Reply from Ruma
Thanks for taking the time to leave a review. It’s great to hear your delivery was quick and the item suits your needs perfectly. We’re delighted you shopped with Ruma.
Reply from Ruma
Thank you for your review. We really appreciate it.
Look forward to seeing you again soon.
Fits over 2 Ruma chairs
28 May 2026
Reply from Ruma
Thank you for taking the time to leave us this review. We really appreciate it.
Hope to see you again soon.
Joe Patterson has exceptional customer…
Joe Patterson has exceptional customer service! Always responsive and resolved the issues without conflict or delay! Whilst the product didn’t quite work for my requirements, the quality of the products was great and I would order again from them. But the service from Joe is pretty much what will keep me as a future client!
25 June 2026
Unprompted review
Reply from Ruma
Thank you so much for the lovely review. We’re really glad to hear that, even though the product wasn’t the perfect fit for your needs, you were happy with the quality — and especially with the service Joe provided. He’ll be thrilled to know he made such a positive impression. We truly appreciate your support and look forward to helping you again in the future.
R3S excellent bit of kit
I chose the R3s. What a sound! stylish looks, easy to set up and use and nice people to deal with. Thoroughly recommend.
10 June 2026
Reply from Ruma
We're absolutely delighted to read this and so pleased that you had such a positive experience while shopping with Ruma!
Recommend highly…
Chose a couple of lampshades from your website, which was very clear and easy to use. A little leap of faith as I hadn't bought from the company before, but delighted with the shades, which are of excellent quality and arrived beautifully and carefully packaged to protect them in transit. Would recommend highly.
9 June 2026
Reply from Ruma
Thank you so much for your lovely comments and five-star rating - we really appreciate you taking the time out to leave such fantastic feedback.
Reply from Ruma
We are delighted to read this - thank you for your five-star rating!
The team were polite and courteous and…
The team were polite and courteous and arrived in a timely manner with no problems whatsoever.
We are delighted with the products and with the end to end service experienced with Ruma. Joe kept us informed throughout the process. Sadly, in this day and age of online technology It’s unusual to get that personal touch and a company who does what they say! I would strongly recommend Ruma
17 June 2026
Unprompted review
Reply from Ruma
Thank you for your lovely review. We’re delighted you’re happy with the products and the service you received. Joe will be thrilled to know his updates made a difference. That personal touch means a lot to us, and we’re grateful for your recommendation.
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