Bramblecrest Reviews 

The order was delayed for longer than anticipated.
When my furniture was scheduled for delivery some 6 weeks later, only part of the order was delivered. I was promised priority delivery the following week. However that did not materialise and I waited another 12 days. I was promised an assembly service and removal of packaging, but that had not been communicated to Empire the delivery firm. Eventually I did manage to speak to someone in logistics who managed to action that.
When I have rung you on numerous occasions, three of your staff have promised to ring me back with an update. However that did not happen and I had to ring again.
All round it has been a very disappointing service, especially when I was wanting to use the furniture for two events which it did not arrive in time for.
When I added on a separate order for a cover, again no one rang me back after they had allegedly checked which was the correct cover for the furniture I have ordered.
I would have liked to order the matching umbrella, however with the numerous issues I have had with my initial purchase I really do not feel inclined to make the purchase from your company.

Always a great experience buying from Bramblecrest. We ordered the wheeled stand for our cantilever umbrella , which is brilliant, no more struggling if we need to move it. Arrived very promptly and very easy to assemble, highly recommend.

Efficient service and a good product

I already have Bramblecrest garden furniture, bought from a local garden centre. I wanted to add another parasol so bought direct. Excellent service delivered on time, should I wish to add or replace I will do it direct.
I have been very pleased with quality.

I am still waiting for a response from my email reporting a faulty cover 2 weeks ago

Whilst what I ordered was what was eventually received, it wasn't made clear when placing the order that the item wasn't in stock and I had to phone a couple of times to check on the progress of my order. Staff were very helpful but I had quite a long wait. So, it needs to be really explicit when an item is out of stock.

Very prompt delivery and pleased with my purchase

Great product great service.

Fabulous service and product

I would not recommend Bramblecrest at all – my experience has been nothing short of appalling, and falls miles short of the standard you’d expect from a premium garden furniture brand.

I paid £2,424 in full on 14 June 2026 for a complete furniture set including cushions and protective covers. Since then, I have faced one avoidable error after another:

• First, one chair cushion was missing from delivery; when I chased it, they sent the wrong replacement entirely.

• Next, their sales team used the wrong stock code for the covers I ordered. I was told they’d arrive 11 July – only when I chased again did they admit their mistake, and say I now have to wait until 22 September – over 14 weeks after I paid.

• Not once did they contact me proactively to admit errors, warn of delays, or update me. Every single piece of information had to be dragged out by me, time and time again.

Right now, I have to lift and store all my cushions every single night – no small task – because I still don’t have the protection I paid for months ago.

They have offered a partial refund and small goodwill payment, but that does not fix the complete lack of care, repeated failures, or the fact that customers are left chasing them for every single update. If you value your time, your money, or peace of mind – look elsewhere.

Very good quick service. Clear website & cover arrived quickly as expected.

Very fast delivery. Easy to assemble. Small but attractive and sturdy. Thank you.

I waited a very long time for delivery ( 2 months) and when it arrived it was only the base which I waited in for so i had to stay at home the next day waiting for the rest of it, i wasn't told to expect to give up 2 whole days for delivery, not acceptable if you are employed and lose wages, luckily I'm not but even so that's not good enough. It's a nice smart parasol and does the job

We purchased a Bramblecrest Prague L shaped sofa. We noticed 4 pieces of what looked like cello tape on the table which would not come off. Also the sofa is in 4 pieces which are secured by flimsy Velcro straps. Whenever anyone sits on it the sofa moves. I wrote to Bramblecrest on June 26th to raise both of these points, 2 weeks later nothing. I’ve tried online chat and phoning, unable to speak to anyone.

Got wgat i needed on time at a reasonable cost.
Product on arrival was if good quality

Delivery quick and timely. Only issue I find is that whilst the covers fit our set there are some issues with excessive water collecting due to its design … we have to drain the water away daily or the covers would rip with the weight of rainwater collecting.

Quick and efficient delivery - very pleased with the garden parasol. Excellent quality.

Ordered new cushions for my swing cocoon. Excellent service received
Cushions very good quality

The after service has been great, the team couldn’t have been more helpful.

I purchased a Bramblecrest cantilever parasol expecting high quality given the premium price point. While it looks great, the structure creaks excessively even in a very light breeze. I contacted customer service and sent them a video demonstrating the noise, but they told me this level of creaking is "normal" for the product. While it might be structurally safe, the constant noise spoils the relaxing atmosphere of the garden. Prospective buyers should be aware that this noise is considered acceptable by the manufacturer before spending their money.